1 / 9

DevLP I-Serv International Pvt Ltd

DevLP I-Serv International Pvt Ltd. Committed to Quality, Assurance & Growth. Company Introduction. Active Domains of DevLP I-Serv International Private Limited. 1. Customer Service . 2. Construction. 3. Software Development . 4. Data Center Solutions. Customer Satisfaction Cycle.

clare
Download Presentation

DevLP I-Serv International Pvt Ltd

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. DevLP I-Serv International Pvt Ltd Committed to Quality, Assurance & Growth Content Subject to DevLP I-Serv International Private Limited

  2. Company Introduction Active Domains of DevLP I-Serv International Private Limited 1. Customer Service 2. Construction 3. Software Development 4. Data Center Solutions Content Subject to DevLP I-Serv International Private Limited

  3. Customer Satisfaction Cycle First Call Resolution Customer First approach Company SPOC Customer customized solution Operation Process Flow Internal POE Information Process Procedure Content Subject to DevLP I-Serv International Private Limited

  4. Progress Diagram Phase 1 Phase 2 Phase 3 Agents are hired with respect to process requirement. Evaluation for Voice & Accent along with Process training assessment Successful agents are provided On Job training Each Call is recorded and monitored. Live barging and off call feedback sessions are provided on weekly basis. Agents with poor performance cycle are underwent through CIP Values are given the most important place in all process. FCR, C-SAT, Line Adherence, Lead Generation on Target based performance. Standard escalation format for Irate customer Content Subject to DevLP I-Serv International Private Limited

  5. Process Classification Lead Survey Transfer Service Survey Campaigns Of Various process for U.K and U.S generating leads U.S & U.K Debt Management Campaigns. B2B & B2C Webinar and Appointment’s Live Transfer Technical Lead Sales, Warranty Sales, Technical Support by remote Sharing Inbound Dialer with recording facility on independent server, AHT & Abondon parameters Content Subject to DevLP I-Serv International Private Limited

  6. Customized solution for Service Center Content Subject to DevLP I-Serv International Private Limited

  7. DevLP I-Serv Centers Across India Nagpur Yavatmal Jabalpur Mumbai Delhi(Proposed) Chennai Content Subject to DevLP I-Serv International Private Limited

  8. Quality cycle in DevLP I-Serv Intl. Content Subject to DevLP I-Serv International Private Limited

  9. Business Development Basics for DevLP I-Serv Operations & Support Functions Planning technique E Satisfaction Target Content Subject to DevLP I-Serv International Private Limited

More Related