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Changing Landscape of BPO Services in BFSI

Landscape: Turmoil in the Financial Industry Stress Test Results ( 9 out of 19) TARP JP Morgan in India: Significant Strategic Presence Service Delivery – Virtual Teams – Fully Integrated Continued Commitment to Off shoring and Outsourcing Preparation for the next few years:

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Changing Landscape of BPO Services in BFSI

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  1. Landscape: • Turmoil in the Financial Industry • Stress Test Results ( 9 out of 19) • TARP • JP Morgan in India: • Significant Strategic Presence • Service Delivery – Virtual Teams – Fully Integrated • Continued Commitment to Off shoring and Outsourcing • Preparation for the next few years: • Change in mindset – End to End Ownership • Significant Upskilling – Opportunity Vs Ability to seize it • Partner Vs Vendor Changing Landscape of BPO Services in BFSI Note : The views expressed here are personal views of the speaker and not that of JPMorgan Chase & Co or its associate companies

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