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T-shaped professionals depth & breadth

This framework emphasizes the importance of T-shaped professionals who possess both depth in a specific culture, discipline, or system, and breadth across various cultures and systems. It involves understanding and effective communication among diverse stakeholders to build a smarter planet. The framework covers systems governing transportation, supply chain, ICT, healthcare, education, and more, aimed at improving quality of life through service system innovations. It encourages lifelong learning, teamwork, and problem-solving skills essential for transforming professions and driving innovation. The focus is on identifying stakeholder entities, resource accesses, historical data analytics, and future roadmap planning for implementing change. Through a systems-disciplines perspective, the framework explores how different sectors impact quality of life by enhancing service systems and STEM education.

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T-shaped professionals depth & breadth

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  1. T-shaped professionalsdepth & breadth Many cultures Many disciplines Many systems (understanding & communications) BREADTH Deep in one culture Deep in one discipline Deep in one system DEPTH Ready for Life-Long-LearningReady for TeamworkReady to Help Build a Smarter Planet (analytic thinking & problem solving) 1

  2. Systems that govern Systems that focus on flows of things Systems that support people’s activities transportation & supply chain ICT & cloud retail & hospitality healthcare & family city secure food & products education &work state scale nation laws energy & electricity water & waste building & construction banking & finance behavioral sciences People Technology Information Organizations Customer Provider Authority Competitors resources stakeholders e.g., marketing management sciences Identify Stakeholder Entities (As-Is) e.g., operations political sciences e.g., public policy learning sciences e.g., game theory and strategy cognitive sciences e.g., psychology system sciences Identify Resource Accesses (As-Is) e.g., industrial eng. information sciences e.g., computer sci organization sciences e.g., knowledge mgmt social sciences History (Data Analytics) Future (Roadmap) change Understand Change Potential (Has-Been & Might-Become) e.g., econ & law decision sciences e.g., stats & design run professions Run Transform (Copy) Innovate (Invent) e.g., knowledge worker value Choice, Action & Value Realization (To-Be & Has-Become) transform professions e.g., consultant innovate professions e.g., entrepreneur Systems-Disciplines Framework: Depth & Breadth systems disciplines

  3. What improves Quality-of-Life? Service System Innovations * = US Labor % in 2009. 20/10/10 2/7/4 A. Systems that focus on flow of things that humans need (~15%*) 1. Transportation & supply chain 2. Water & waste recycling/Climate & Environment 3. Food & products manufacturing 4. Energy & electricity grid/Clean Tech 5. Information and Communication Technologies (ICT access) B. Systems that focus on human activity and development (~70%*) 6. Buildings & construction (smart spaces) (5%*) 7. Retail & hospitality/Media & entertainment/Tourism & sports (23%*) 8. Banking & finance/Business & consulting (wealthy) (21%*) 9. Healthcare & family life (healthy) (10%*) 10. Education & work life/Professions & entrepreneurship (wise) (9%*) C. Systems that focus on human governance - security and opportunity (~15%*) 11. Cities & security for families and professionals (property tax) 12. States/regions & commercial development opportunities/investments (sales tax) 13. Nations/NGOs & citizens rights/rules/incentives/policies/laws (income tax) 2/1/1 7/6/1 1/1/0 5/17/27 1/0/2 24/24/1 2/20/24 7/10/3 5/2/2 3/3/1 0/0/0 1/2/2 0/19/0 Quality of Life = Quality of Service + Quality of Jobs + Quality of Investment-Opportunities “61 Service Design 2010 (Japan) / 75 Service Marketing 2010 (Portugal)/78 Service-Oriented Computing 2010 (US)”

  4. Our ambition is to reach K-12 students with Service Science & STEM: “The systems we live in, and the systems we are…” • Challenge-based Project to Design Improved Service Systems • K - Transportation & Supply Chain • 1 - Water & Waste Recycling • 2 - Food & Products (Nano) • 3 - Energy & Electric Grid • 4 – Information/ICT & Cloud (Info) • 5 - Buildings & Construction • 6 – Retail & Hospitality/Media & Entertainment (tourism) • 7 – Banking & Finance/Business & Consulting • 8 – Healthcare & Family Life/Home (Bio) • 9 – Education /Campus & Work Life/Jobs & Entrepreneurship (Cogno) • 10 – City (Government) • 11 – State/Region (Government) • 12 – Nation (Government) • Higher Ed – T-shaped depth added, cross-disciplinary project teams • Professional Life – Adaptive T-shaped life-long-learning & projects Systems that focus on Flow of things Systems that focus on Human Activities and Development Systems that focus on Governing “Imagine smarter systems, explain why better (service systems & STEM language)” STEM = Science, Technology, Engineering, and Mathematics See NAE K-12 engineering report: http://www.nap.edu/catalog.php?record_id=12635 See Challenge-Based Learning: http://www.nmc.org/news/nmc/nmc-study-confirms-effectiveness-challenge-based-learning

  5. US National Academy of Engineering Grand Challenges A. Systems that focus on flow of things humans need 1. Transportation & Supply Chain Restore and enhance urban infrastructure 2. Water & Waste/Climate & Green tech Provide access to clear water 3. Food & Products Manager nitrogen cycle 4. Energy & Electricity Make solar energy economical Provide energy from fusion Develop carbon sequestration methods 5. Information & Communication Technology Enhance virtual reality Secure cyberspace Reverse engineer the brain B. Systems that focus on human activity & development 6. Buildings & Construction (smart spaces) Restore and enhance urban infrastructure 7. Retail & Hospitality/Media & Entertainment (tourism) Enhance virtual reality 8. Banking & Finance/Business & Consulting 9. Healthcare & Family Life Advance health informatics Engineer better medicines Reverse engineer the brain 10. Education & Work Life/Jobs & Entrepreneurship Advance personalized learning Engineer the tools of scientific discovery C. Systems that focus on human governance 11. City & Security Restore and improve urban infrastructure Secure cyberspace Prevent nuclear terror 12. State/Region & Development 13. Nation & Rights

  6. From Work Done By the Institute for the Future (IFTF.org) Transdisciplinary = T-Shaped People (Breadth & Depth)

  7. http://ibmjobskills.com/

  8. ME Adaptive innovators The T Shaped Professional Jim Spohrer IBM Labs

  9. What are the benefits of more education? Of higher skills? …But it can be costly, American student loan debt is over $900M

  10. Expert Thinking Complex Communication Routine Manual Non-routine Manual Routine Cognitive How are advanced technologies changing the mix of jobs? Levy, F, & Murnane, R. J. (2004). The New Division of Labor: How Computers Are Creating the Next Job Market. Princeton University Press.

  11. Job Roles: University Research and Education • Model Systems • Connect/capture Data • Integrate, Analyze • Improve, Automate • Optimize, Evolve Consultant Sales Architect • Synapsense, SensorTronics • Infosphere Streams, ILOG, COGNOS • WS, Tivoli, Rational, DB2, etc. • BAO, Green Sigma Project Manager Specialists Innovate Transform Run Systems Engineering/ Analytics/BAO/SSME General Methods & Techniques University Research fuels Cross Industry Skills Specific Technology Job Roles • Water Supply • Transportation • Energy, Electric Grid • Cities, Buildings • Healthcare • Education/Government SP Service Systems Industry Specific Skills

  12. Job Roles: IBM Building Smarter Enterprises & A Smarter Planethttps://jobs3.netmedia1.com/cp/find.ibm.jobs/location/ • IBM Employees • ~10% Consultant • ~10% Sales • ~5% Architect • ~5% Project Manager • ~45% Specialists • ~25% Enterprise Operations Project Mix From 90-10 to 80-20: B2B – Business to Business B2G – Business to Government ~10% • 1. Consultant • (trusted advisor to customer) • a value proposition to addressproblems or opportunities andenhance value co-creationrelationships ~5% ~10% • 3. Architect • (systems engineer, IT & enterprise architect) • An elegant solution design that satisfiesfunctional and non-functionalconstraints across thesystem life-cycle • 2. Sales • a signed contract thatdefines work, outcomes, solution,rewards and risks for all parties ~5% 4. Project Manager (often with co-PM from customer side) a detailed project plan thatbalances time, costs, skills availability,and other resources, as well asadaptive realization of plan ~45% ~25% • 5. Specialists • (systems engineer, Research, engineer, • Industry specialist, application, technician, • data, analyst, professional, agent) • a compelling working system(leading-edge prototype systemsfrom Research) 6. Enterprise Operations Administrative Services, Other, Marketing & Communications Finance, Supply Chain, Manufacturing, Human Resources, Legal, General Executive Management

  13. = Graduates withSmarter Planet skills = New Venture = High-Growth Acquisition/ New IBM BU (Growing) = Acquisition = IBMer moving from mature BU to acquisition = IBMer moving into IBMer on Campus role(help create graduateswith Smarter-Planet skills, help create Smarter Planetoriented new ventures; Refresh skills = High-Productivity/ Mature IBM BU (Shrinking) IBM Up-SkillCycle University-Region1 University-Region2

  14. Identifies entrepreneurs developing businesses aligning with our Smarter Planet vision. • SmartCamp finalists raised more than $50m and received significant press in Wall Street Journal, Forbes and Bloomberg • in Exclusive Networking and Mentoring event HealthcareSmartCamp kickstart -Miami - May 15, 2012 Apply by April 27th SmarterCitiesSmartCamp kickstart -New York - May 24, 2012 Apply by May 3rd North America Regional SmartCamp -Boston - June 20 & 21, 2012 Apply by May 25th apply now atwww.ibm.com/isv/startup/smartcamp 14 North America SmartCamp lead: Eric Apse, eapse@us.ibm.com University Programs lead: Dawn Tew, dawn2@us.ibm.com

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