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CONSTRUCTIVE VS. DESTRUCTIVE

MANAGING CONFLICT. CONSTRUCTIVE VS. DESTRUCTIVE. PURPOSE. Define conflict Discuss the differences between constructive and destructive conflict Provide new tools for tool bag. WHAT IS:

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CONSTRUCTIVE VS. DESTRUCTIVE

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  1. MANAGING CONFLICT CONSTRUCTIVE VS. DESTRUCTIVE

  2. PURPOSE • Define conflict • Discuss the differences between constructive and destructive conflict • Provide new tools for tool bag

  3. WHAT IS: Conflict - the opposition of persons or forces that gives rise to the dramatic action in a drama or fiction of or relating to Constructive - construction or creation Destructive - designed or tending to hurt or to destroy As defined by Webster Dictionary

  4. CONSTRUCTIVE VS DESTRUCTIVE • Constructive Conflict – • Explains, points out flaws • Presents evidence • Listens and ask questions • Considers all ideas/information • Looks to obtaining an optimal solution • Agreement meet with consensus • Destructive Conflict – • Emotional • Argumentative • Critical • Ignores other ideas/information • Reject information without full understanding • Refuse to agree or concede on idea/information VS

  5. REMEMBER Not all CONFLICT IS BADConstructive conflict can be- positive- productive- powerful

  6. Morton Deutsch’s seven factors to determine how constructively or destructively the conflict will go: The characteristics of the parties The prior relationship between them The nature of the issue causing the conflict The social environment of the conflict The stakeholder to the conflict The strategy and tactics employed by each party The consequences of the conflict to each party UNDERSTAND THE CONFLICT

  7. UNDERSTAND BEHAVIORS THE A.E.I.O.U CHART Attacking behavior – challenging Evasion – ignoring A AND E BEHAVIORS WILL WORSEN THE CONFLICT Informing – reasoning Open behavior – active listening Uniting – reaching a consensus I, O, AND U BEHAVIOR WILL BRING RESOLUTION

  8. UNDERSTANDING EFFECTIVE TEAM BUILDING STAGES FIVE STAGES OF TEAM BUILDING1. Forming - excitement2. Storming - challenges3. Norming – respect established4. Performing - shared vision5. Adjourning (mourning) - stressful

  9. Remember The Titans - Forming, Storming, Norming, Performing, Adjourning

  10. BUILDING A CONSTUCTIVE FRAMWORK FOR TEAM Responsibilities and roles defined Plan Of Actions and Milestones (POAM) Develop a communication plan Develop a conflict resolution plan Establish a team charter Note: if possible have a non-team member as the facilitator

  11. THESE STEPS AND THEY THEORIES ARE POWERFUL TOOLS TO ADD TO YOUR TOOL BAG

  12. RESOLUTION ACHIEVED What’s Your Message?

  13. BIBLIOGRAPHY /RESOURCES • http://managementpocketbooks.wordpress.com/2011/09/06/conflict-as-simple-as-aeiou/ • http://www.ehow.com/facts_5970490_constructive-vs_-destructive-conflict-styles.html#ixzz1daqtlJGp • http://www.mindtools.com/pages/article/newLDR_86.htm • Images captured from http://www.google.com/imghp • http://www.youtube.com/watch?v=hEJaz3sinEs • Wolfe, Joanna, “Team Writing, A Guide to Working in Groups”

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