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Operations Update Transportation Professionals Advisory Committee (TPAC) March 9,2019

This update provides performance statistics and highlights from the Transportation Professionals Advisory Committee (TPAC) meeting on March 9, 2019. It includes preventable incident rates, coaching efforts, performance letter assessments, and safety improvements in various regions. The report also mentions regional events and collaborations.

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Operations Update Transportation Professionals Advisory Committee (TPAC) March 9,2019

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  1. Operations Update Transportation Professionals Advisory Committee (TPAC) March 9,2019

  2. Performance Statistics *not final

  3. Performance Report Card- System Wide *not final

  4. Antelope Valley Region *not final

  5. Antelope Valley Region • Preventable Incident Rate: • Two incidents for the month of April. • Drivers were coached on best practices. • Preventable Collisions Rate: • Performance Letter and Liquidated Damages are being assessed for 3rd Quarter.

  6. Eastern Region *not final

  7. Eastern Region • Preventable Collisions Rate: • Performance Letter and Liquidated Damages are being assessed for 3rd Quarter. • SGT is reviewing safety trends on drivers to work towards coaching improvements since a majority of these incidents are minor or no damage or injury.

  8. Northern Region *not final

  9. Northern Region • Denial: • Contractor coached the CSR that caused the denial. • Average Hold Time (Reservations): • Adjustments have been made to staffing schedule to meet the need of the peak times for CSRs. • Preventable Collision Rate: • Performance Letter and Liquidated Damages are being assessed for 3rd Quarter. • Safety blitzes and topics of the month have been implemented to encourage safer driving practices.

  10. Santa Clarita Region *not final

  11. Santa Clarita Region • Denial: • Contractor coached the CSR that caused the denial.

  12. Southern Region *not final

  13. Southern Region • Preventable Incident Rate: • Every incident is discussed with Driver and is coached on best practices. • Preventable Collision Rate: • Performance Letter and Liquidated Damages are being assessed for 3rd Quarter. • Contractor is working with the safety team to improve performance.

  14. West Central Region *not final

  15. West Central Region • Denial: • Contractor coached the CSR that caused the denial. • Preventable Collision Rate: • Performance Letter and Liquidated Damages are being assessed for 3rd Quarter. • CTI continues to educate drivers through training and coaching to minimize collisions.

  16. Abandoned Calls - Reservations *not final

  17. Excessively Long Trips *not final

  18. Highlights • Regional project administrator attended the Transition 2 Independence event in Lancaster, hosted by State Senator Scott Wilk and Assemblyman Tom Lackey. • Access partnered with AVTA to setup coupon sales at their Administrative Headquarters in Lancaster. • Access collaborated with customers to shoot a mobility device training video. • Operations staff and Board Member participated in a wheelchair-powered tour of Rancho Los Amigos in Downey.

  19. Thank you for joining us.

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