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You need to connect your device with the USB cable, press & hold the menu plus select like a standard reset. but hold it for approx 12 seconds. Your device should reboot normally and then the screen should be empty. Now, you need to open iTunes and try to restore. If all else fails then you should join Att Customer Service for more information. 1-855-436-9666 http://att.customer-servicephonenumber.com/
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ATT CUSTOMER SERVICE 1-855-436-9666
1-855-436-9666 ATT CUSTOMER SERVICE
ATT CUSTOMER SERVICE 1-833-554-5444
ATT CUSTOMER SERVICE 1-833-554-5444
ATT CUSTOMER SERVICE 1-833-554-5444