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Presentation to the VEIAA November 28 th , 2012 Bill Leighty, DecideSmart, LLC

“Creating Public Value” S trategic Leadership: How Leadership Must Change in the Information Driven World. Presentation to the VEIAA November 28 th , 2012 Bill Leighty, DecideSmart, LLC From: Mark H Moore “Strategic Management in Government”. Why This Concept. According to Mark H Moore:

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Presentation to the VEIAA November 28 th , 2012 Bill Leighty, DecideSmart, LLC

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  1. “Creating Public Value” Strategic Leadership: How Leadership Must Change in the Information Driven World Presentation to the VEIAA November 28th, 2012 Bill Leighty, DecideSmart, LLC From: Mark H Moore“Strategic Management in Government”

  2. Why This Concept • According to Mark H Moore: • “It is the adaptability of the organization that determines the long-run value of private sector firms.” • “Perhaps the same should be true for public sector organizations.”

  3. Moore’s Conceptual Framework for Creating Public Value • Policy Outcomes and Outputs • Efficiency • Quality of Service • Public Trust

  4. Policy Outcomes and Outputs • What mission do you perform? • How do you contribute to society? • How noble is your contribution? • What do you do here?

  5. Efficiency • How efficient are you with the resources allocated? • How do you measure efficiency? • How do you prioritize? • How do you know you are doing a good job?

  6. Quality of Service • How do you define who your customer is? • How do you measure the customer experience? • How does your customer measure their experience?

  7. Public Trust • What does the “public” really know about your mission? • What are the key pieces of information that tell your story? • Where does the public get their information?

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