Indiana Corporate Development Webinar Series 2

1. Indiana Corporate Development Webinar Series 2 Course 1: Introduction

2. Overview of Today • 1. Introduce Webinar Series • 2. Working with Pitney Bowes • 3. Working with Walgreens Update

3. Corp Dev’t Series 1 - Review • Corporate Development Foundation & Philosophy • State-of-the Art Job/Business Development: • Social Communication Supports in the Workplace • Being An Effective “Single Point of Contact” • Collaborating with Specific Industries (Industry type rotates) • Working with Specific Companies (Company rotates) • Job Development/Placement in a Down Economy • Social Enterprise/Creating Your Own Business

4. CD Webinar Series 2 1. July 14: Introduction & Pitney Bowes 2. July 21: Working with Lowes 3. July 28: Working with CVS 4. August 4: Single Point of Contact System 5. August 11: Provider Networks & Corporate Development 2 6. August 18: Indiana Career Connect 7. August 25: Candidate Selection 8. September 1: DOL/ Affirmative Action Planning 9. September 8: Ticket to Work Update

5. Pitney Bowes • PBMS is part of Pitney Bowes, Inc., a strong company with an 80+year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people.

6. PB Biz Services • In short, PBMS handles the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services

7. Accommodation History • Pitney Bowes does have a history of working with people who have disabilities as evidenced by their Applicant With Disabilities section on the career component of their website. Expertise & experience with people who have disabilities varies from location to location

8. CSA - Key Responsibilities • · Run mailing, copy or fax equipment· Pick-up and deliver mail, parcels, and copy jobs· Lift large bundles of mail, overnight packages and shipments· Handle time-sensitive material· Maintain copier equipment· Provide courier & messenger services· Perform duties and special requests as assigned by management· Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel· Ensure operating and quality standards are met based on service objectives· Maintain accuracy of required reports, logs and measurements· Ensure the highest levels of customer care· Ensure adherence to business guidelines, safety & security procedures· Responsible for all aspects of equipment; make appropriate equipment recommendations· Provide constructive feedback and recognition to team· Support financial results by minimizing site waste and rework

9. CSA - Qualifications • High school diploma or equivalent (GED) preferred but not required • Minimum of six months customer service related experience preferred • Minimum of six months related experience preferred • Keyboarding and windows environment PC skills preferred • Excellent communication skills both verbal and written • Ability to effectively work individually or in a team environment • Competency in performing multiple functional tasks • Ability to meet employer's attendance policy • Lifting up to 55 pounds with or without accommodation • Standing for long periods of time • Significant walking • Willingness to submit to a pre-employment drug screening and criminal background check

10. Current Openings • Machine Operator -99078- 7-2-10 •  Platform Sales Specialist-(CCM)-95757- 7-2-10 •  Customer Service Associate –on-call-98432 -6-25-10 •  Customer Service Associate- 96582- 6-21-10 • Customer Service Associate- on-call-98273 -6-8-10 •  Senior Area Sales Executive-98236-6-8-10

11. Process to Apply • Consumer applies online at www.pb.com or jobsupport@pb.com • E-mail the candidates name to Points of contact:  Sharon Porter, Sharon.Porter@fssa.in.gov or Shirley Olwine, Shirley.Olwine@fssa.in.gov.     

12. Additional Info • At least 18 years of age • Able to pass drug screening and criminal background • Able to perform multistep tasks • Able to read and process information • Able to work overtime, if necessary

13. Walgreens Store Positions Service Clerk As a Service Clerk, you provide friendly, courteous and efficient service to Walgreens customers. In addition, Service Clerks are responsible for: Entering sales on the cash register and customer service Merchandising, store inventory and product ordering Maintaining store signage and displays

14. Store Positions One-Hour Photo Specialist Customers turn to Photo Specialists for accurate and complete film, camera and photo finishing service and information. In addition, Photo Specialists are responsible for: Operation of one-hour photo lab equipment Entering sales on the cash register and customer service Constructing and maintaining camera department displays Photo Specialists must be at least 18 years old.

15. Store Positions Beauty Advisor Beauty Advisors provide customers with cosmetic service and information and are eligible to earn extra income incentives for selling designated merchandise. In addition, Beauty Advisors are responsible for: Maintaining your department's records, inventories and appearance Entering sales on the cash register and customer service Constructing and maintaining promotional, seasonal and sale merchandise displays

16. Store Positions Pharmacy Technician As a Pharmacy Technician, you will work under the supervision of a pharmacist to deliver quality patient care and excellent customer service. As allowed by law, your duties may include: Assisting pharmacists in filling prescriptions Using our Intercom Plus computer system to process prescriptions and assist patients Handling phone inquiries Entering patient purchases on pharmacy cash registers

17. Apply Online • All positions are posted on-line at www.walgreens.jobs • From there, you can select hourly, pharmacy, and management depending on your interest. • Applicants can complete the on-line application from home, a library, or a store.

18. Apply at the Store Apply at your nearest Walgreens store: Each Walgreens store is equipped with a terminal that allows other local Walgreens Store Managers the opportunity to view your application and consider you for all current job openings in your area.

19. Tips for Agencies • Developing an effective relationship with your local Walgreens Store Manager: • Contact your local store manager to schedule a time to discuss the area’s hiring needs and hiring process. Each of our Walgreens stores serve as an independent hiring center and each store manager is responsible for hiring his/her own staff. Be sure to detail the services your agency provides.

20. Tips (cont) • Our ideal candidates are customer focused, enjoy going the extra mile to provide a superior customer experience, take pride in their work and place a high value on the appearance of the store. Knowing what we look for in a potential employee will give you better insight to help your clients and help us fill our hiring needs.

21. Tips (cont) • Learn as much as you can about our store positions. In addition to familiarizing yourself with company recruitment brochures and job descriptions, you may find it helpful to observe current employees performing their job duties. Your store manager can arrange this for you. The more you know about our positions, the better you will be able to make quality matches with candidates.

22. Store Benefits from Recruiting in Disability Community • Reduced Turnover • Reduced Recruiting Costs • Training & Screening Savings • Increased Brand Loyalty • Diversity Impact • Clear Community Message • Available Incentives