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WMO. World Meteorological Organization Working together in weather, climate and water. PUBLIC WEATHR SERVICES PROGRAMME Agenda Item4.1 Expected Result 7 Strategic Thrust: Service Delivery Presented by: G. Love Director, WDS Department. WMO; Name of department. www.wmo.int. Issues.
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WMO World Meteorological OrganizationWorking together in weather, climate and water PUBLIC WEATHR SERVICES PROGRAMME Agenda Item4.1 Expected Result 7 Strategic Thrust: Service Delivery Presented by: G. Love Director, WDS Department WMO; Name of department www.wmo.int
Issues • WMO Strategy for Service Delivery • Members’ Priorities for Public Weather Services (PWS) Delivery • PWS Programme Implementation in response to Members’ priorities
Congress is Requested to • Adopt the WMO Strategy for Service Delivery • Endorse PWSP activities in support of the Strategy • Approve PWSP future direction • Adopt Resolution 4.1/1 (Cg-XVI)
WMO Strategy for Service Delivery(4.1.2 – 4.1.4) WMO provides international coordination and sets standards for weather-, climate- and water-related products WMO also provides guidance for service delivery (e.g. PWS guides) Examples of “good practice” in service delivery An increasing number of NMHSs are achieving great success in service delivery 4
But….. A WMO Strategy for service delivery is required to provide more uniform and structured approach for WMO on service development and delivery applicable to all weather-, climate- and water-related information. 5
Background and Process for the Service Delivery Strategy EC WG on DRR and SD: Its terms of reference included the preparation of a “WMO Strategy for Service Delivery” as high level guidance to Members. PWSP coordinated the development of the draft with inputs from a full representation across WMO, including from the TCs, RAs, and Secretariat programmes. EC-XLII (2010) decided on presentation to Congress for approval. 6
WMO Service Delivery Strategy Service Delivery: The continuous process of developing and delivering user-focused services, defined by: user engagement, service design and development, delivering the service, and evaluation and improvement. Providing people what they need when they need it. (see Annex to Para 4.1.4). 7
Members’ PWS Priorities(4.1.5 – 4.1.8) • End-to-End-to-End Service Delivery • Enhancing Social and Economic Wellbeing • Education and Training • Dissemination and Effective Two-Way Communication • Communication and Media Skills • Public Education and Awareness
PWSP Implementation in Response to Members’ Priorities (4.1.9 – 4.1.17) • Transfer of knowledge: work of Experts • Capacity building • Publications, Training, Network of Focal Points • Demonstration Projects • Learning Through Doing (LTD) • East Africa; West Africa; Central and South America • SWFDP • Southern Africa, S. Pacific, SE Asia, Eastern Africa • MHEWS • World Expo 2010 • Caribbean Regional Programme
International Exchange of Public Warnings and Forecasts (4.1.18 – 4.1.22) • World Weather Information Service (WWIS) • Severe Weather Information Centre (SWIC) • Register of WMO Members Alerting Authorities: Single Official Voice • Common Alert Protocol (CAP)
Socio-Economic and Media Issues(4.1.23 – 4.1.24) • PWS and Social and Economic Applications • Evaluation and Demonstration of Socio-Economic Benefits of services to users • WMO Forum on Socio-Economic Benefits of WCW Services • Collaboration with WWRP SERA WG • Media • Collaboration with IABM • Network of professional weather and climate communicators
Megacities and WMO(4.1.25 – 4.1.28) • Challenges • Severe weather: Domino effect: floods, thunderstorms, traffic • Health impacts: Heat waves, cold spells, pollution • Fresh water supplies • Response to Challenges • NMHSs to deliver user-relevant climate, weather and environmental services in partnership with city government authorities • Shift from reaction to impact of hazards to prevention of impact of hazards • E.g., Shanghai Integrated PWS operations platform develops products for 26 user sectors
WMO Activities in Megacities(4.1.29 – 4.1.31) • World Expo Nowcast Services (WENS) Demonstration Project: Shanghai • GURME: Pilot Project in Beijing, Mexico City, Moscow, New Delhi, Santiago, Shanghai • Shanghai Health Forecasting Programme (collaboration withWHO)