What We Do

1. What We Do Jim Stanton Perception Management, Inc. 708-209-0801 JStanton@PerceptionMgmt.com www.PerceptionMgmt.com

2. Perception Management, Inc. We Offer A Unique Measurement Tool We Conduct Delphi-based Electronic Interviews That Gather The Collective Intelligence Of Organizations. We Measure What People Think About The Effectiveness & Importance Of Critical Initiatives, Processes, Beliefs Within Organizations This Allows Key Stakeholders To Identify Clear Action Steps To Quickly & Economically Achieve Goals. We Offer A Diagnostic Tool That Provides A Total Corporate Solution For Managing What People Think In Any Organizational Situation

3. Perception Management, Inc. We Help You Succeed Business Goal: Success In A Changing MarketMore Revenue & Higher Net Income Products, Customer Service, Sales Plans, Pricing, Branding Leadership Behavior What Leaders Measure, Communicate, Implement, Emphasize & Demand From People In The Organization Perception Analysis Methodology Gathers What Is/Is Not Working?... Effective?…Believed?… Important?…Unimportant?… Isn’t/Should Be Done?… To Improve Performance. Strategy: A Culture Aligned To Market Demands Culture: A Set Of Values, Beliefs & Behaviors Held And Practiced By Most People In An Organization. Action Plans, Strategies, Initiatives, Policies, Programs Tactics: Organizational Behaviors What People Focus On, Spend Time On & Communicate In Order To Align Their Actions To Comply With Leadership Behaviors. It’s Scaleable - Allowing Users To Change, Evolve, Grow Or Transform Its Use And Purpose Depending On Changing Corporate Needs

4. Perception Management, Inc. By Helping You To Identify & Validate Root Cause Key Stakeholders Receive Data & Information Specific To Their Needs That Identify The Root Cause On What, How And Why Results Are Happening And Are Enabled To Identify Or Influence Future Results Our Collective Intelligence Methodology Supports Any Critical Company Initiative Driven By What People Think • Compliance Programs • Consulting Engagement Effectiveness • Customer Relationship Management • Employee Skills, Retention & Productivity • Enterprise Wide Operations • ERPs (SAP/R3, Peoplesoft, Oracle, BAAN) • IT Utilization Reviews • Market & Marketing Research • Merger & Acquisition Integration • Operational Practices & Productivity • Operational Reviews • Outsourcing Effectiveness & Satisfaction • Product Development • Risk Assessment & Management • Sales Management Effectiveness • Sarbanes-Oxley Compliance • Security & Safety Effectiveness • Supply Chain Effectiveness • System Readiness, Implementation • Turn-Around Management It’s Flexible – Major Alterations Can Be Made In Hours Without The Usual Months Of Delays Or Associated Expenses.

5. Perception Management, Inc. To Quickly & Economically Achieve Goals Top 10 Features Of Our Collective Intelligence Methodology Electronic Interviews Combines Benefits Of A Survey, Focus Groups, Interviews & Staff Meetings In One Data Gathering & Analysis Project Custom Made Measures The Critical Success Factors Specific To Your Organizational Initiatives Dual Scale Measures The Effectiveness & Importance Of Critical Initiatives To Identify Those With The Highest Impact Speed Results & Reports Developed In 1-3 Weeks Vs. 2-6 Months With Others Solutions Driven Identify What Is Working Or Not Working, Why It Is Working Or Not Working, And The Impact On Company Operations Cost Effective Sample Size Determines Cost, But You Can Generate Unlimited Reports, Analysis & Print-outs Easy, Non Intrusive Multiple Formats & Report Analysis In Paper Copies Or In An Interactive Windows Computer Program; On A Web- Based Anonymous Application Quantifiable & Qualitative Data Multiple Statistical Reports Supported With Ample Comments & Feedback Report Generator Generate An Infinite Number Of Reports To Analyze Generic Themes Or “Drill Down” Deeply On Any One Issue Broad Organizational Use Reports Are Generated Specific To Organizational Level, Allowing Multiple Users To Develop Relevant Action Plans It’s Easy To Master - Anyone Familiar With Word Or Excel Can Learn To Use The (KBE) Analysis Engine & Extract Information For Decision Making

6. Perception Management, Inc. With Our Unique, Custom-made Electronic Interviews The Typical Process Data Collection Action Strategy & Design 1 to 5 days 3 to 7 days TBD by Client Define Scope Design Interview Collect Data Knowledge Bank Review & Identify Plans Project Definition Goals And Objectives Customize Electronic Interview Template Instrument Installation Create Knowledge Bank Stakeholders Review Of Critical Success Factors Develop Critical Success Factors Template Develop Instrument And Deployment Approach Deployment And Administration Develop Collective Intelligence Report Stakeholders Review Of Action Plans & Solutions Select Critical Success Factors Deployment Plan Review And Approval Process Quality Review Identify Key Findings & Summaries Fine-tune And Improve The Product Is A Web Hosted, Custom Designed Template Identifying Critical Success Factors Of Key Initiatives In A Unique Analysis Engine

7. Radar Charts Perception Management, Inc. Critical Success Factors Divergence Focus Detailed Issues Comments Providing Rich, Robust Data In Multiple Formats The Knowledge Bank Explorer (KBE) Report Generator Allows For The Examination Of Critical Success Factors and Issues From Various Perspectives

8. Perception Management, Inc. In A Windows Based Format With Select & Click Features A Windows Formatted Tool Bar & Report Generator With A Point & Click Analysis Generator On Major Themes Sort Any Result Or Analysis Index & Information Help Customize Your CSF Or Issues Analysis Open, Create Or Start New Analysis Export To Word, Excel Or PDF Create Complex Group Comparisons Keyword Search Users Familiar With A Windows Format Can Learn The Operability In Quick Time

9. Perception Management, Inc. That Visually Identify Gaps in Execution Gaps Stakeholders Can “Drill Deeper” Into Any Specific Area With Gaps To Uncover The Reasons And Comments For Such Ratings

10. Perception Management, Inc. To Quickly & Economically Achieve Goals Top 10 Benefits Of Our Collective Intelligence Methodologytm 10 CDs With The Collective Intelligence Knowledge Bank Of Your Organization Clarity On Identifying Action Steps To Move Initiatives To The Next Level An Effective, Non-intrusive 2 Way Organizational Communication Process Coaching, Training Or Facilitation On Generating Reports And Analyzing Data An Executive Report Identifying Key Findings, Major Gaps & Data Points Greater Control On Organizational Behaviors A Timely Qualitative & Qualitative Analysis Of Critical Initiatives Clarity On Which Initiatives Are Working & Which Are Most Important A Reporting Mechanism That Measures On-going Progress On Critical Initiatives Multiple Uses On Collective Intelligence From Creation Of The Knowledge Bank An Ideal Management Tool To Support & Enhance Decision Making For Any Corporate Initiative

11. Perception Management, Inc. By Helping You Identify The Key Areas To Address What We Do What You Do We Deliver CD ROMs With The Knowledge Bank Of Your Organization More Analysis & Reviews Result In Clearly Identified Action Plans And Provide An Executive Report & Summary Of The Key Findings Providing The Missing Clues To The Critical Success Factors Knowing What Is & What Is Not Working, And Identifying The Most Important Issues With Commentary Enables High Value Action Plans