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Improving Services and Performance Toolkit for Effective Front-line Services to Youth

Improving Services and Performance Toolkit for Effective Front-line Services to Youth. Module Seven: Evaluation/Measuring Outcomes. Module Seven Objectives. Understand the importance of evaluation/measuring outcomes

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Improving Services and Performance Toolkit for Effective Front-line Services to Youth

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  1. Improving Services and PerformanceToolkit for Effective Front-line Services to Youth Module Seven: Evaluation/Measuring Outcomes

  2. Module Seven Objectives • Understand the importance of evaluation/measuring outcomes • Connect evaluation tools to the short and long-term goals and objectives of the youth served • Be aware of tools that help case managers efficiently manage a case load

  3. Purpose of Evaluation • Vital for: - Organizational planning - Continuous improvement of services - Assessment of cost effectiveness • Measures how young people are benefiting from case management

  4. Purpose of Evaluation, Continued: • Evaluation and MIS should relate directly back to the short and long-term goals and objectives set out in each young person’s case plan and enable the case manager to measure success • Identifies areas for institutional change or the need for changes in the case management system

  5. Tools • Monthly/quarterly progress reports - Agency reports - Individual case manager reports • Analysis of use of services - Quality assurance teams • Case file review check list • Customer satisfaction survey results • Focus Groups See Examples in Manual

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