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Reaching the end-user. A new movement within SURFnet. B russels, 5 March 2004. Sandra Passchier Manager Community Support SURFnet. Community Support. New SURFnet department since September 2003. Account Management Institute: Contact Person (150) End-user (750,000). Before. After.
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Reaching the end-user A new movement within SURFnet Brussels, 5 March 2004 Sandra Passchier Manager Community Support SURFnet
Community Support • New SURFnet department since September 2003
Account Management Institute: Contact Person (150) End-user (750,000) Before
After Account Management + Community Support Institute: Contact Person (150) End-user (750,000) (+ Communication Department corporate communication)
10% of the end-users are aware that they use SURFnet
Tasks • Increase use and awareness • Finding out what the needs and wishes are • Determine (new) services • Knowledge dissemination • Support institutes in their communication
How • User surveys • Web portals • Workshops • Home office support • and more…
User surveys • An annual user survey • Insight in: • use of computer / internet • home office • awareness SURFnet • use of SURFnet services • wishes and demands for (future) services • Qualitative surveys in smaller groups
Web portals (2) • Themes: • authentication and authorization • security • group communications • network infrastructure • streaming • home office • search and find
SURFnet Video Portal Group communication Workshops
Cookbooks Best practices Security awareness campaign SURFkit Home office
And more… • Brochures • Promotion material • Student portal (www.student.nl) • SURFnet Detective • Community Building • …. ideas?