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TF-PR Prague 01/02/2007

TF-PR Prague 01/02/2007. RESTENA Foundation co-ordinates and operates. Domain Name Service (DNS) for ccTLD .LU since 1992. the very high-speed network RESTENA for the education and research community of the Grand Duchy of Luxembourg. Eligibility to the services.

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TF-PR Prague 01/02/2007

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  1. TF-PR Prague01/02/2007 RESTENA Foundation co-ordinates and operates Domain Name Service (DNS) for ccTLD .LU since 1992. the very high-speed network RESTENA for the education and research community of the Grand Duchy of Luxembourg.

  2. Eligibility to the services • university, public and private primary and secondary schools as well as further education institutions • public and private research centers • libraries and museums • hospitals • public administrations

  3. Services offered To the institutions: • network services • e-mail services • web services • support, helpdesk To the end users: • dial up and ADSL access • e-mail account to the individuals (including pupils in schools!) • virtual private network (VPN) • webmail • support, helpdesk

  4. provided to both individual users and institutions on homepage: software configuration, FAQ, ... quality helpdesk provided by engineers during office hours Focus on technical support

  5. We would appreciate your advice on two points ... Helpdesk • how is this managed in your institution? • do you provide this service? • helpdesk versus FAQ on webpage? • inhouse or outsourced helpdesk? User survey and QoS measurement • do you know if your users are satisfied with the services? • which methodology? • your experiences? Thank you!

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