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Technology Support Services for Business Partners 2013

Nikolay Delev – TSS Leader, Elitsa Vladirmirova – TSS Sales Leader 21 February 2013. Technology Support Services for Business Partners 2013. Technology Support Services for Business Partners 2013. TSS Services Overview. HW Installation / Relocation / Configuration.

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Technology Support Services for Business Partners 2013

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  1. NikolayDelev – TSS Leader, ElitsaVladirmirova – TSS Sales Leader 21 February 2013 Technology Support Services for Business Partners 2013

  2. Technology Support Services for Business Partners 2013 TSS Services Overview HW Installation / Relocation / Configuration Enhanced Technical Support(Comfort Line) “Rapid Response, Integrated Support, Proactive Approach” Incl. RemoteAccount Advocate Team Enhanced PA Passport Advantage (Middleware Products / Websphere, DB2, …) SW MA Software Maintenance (Power systems) SL Support Line (zSeries, Linux, Microsoft, Disk / Tape) Base Reactive Proactive Committed Repair Services P Warranty / Maintenance Services Upgrade / Extended Warranty E Base Warranty / Maintenance Services B IBM - Logo & Multi Vendor Selected Products

  3. Technology Support Services for Business Partners 2013 TSS Services and Multivendor Support

  4. Technology Support Services for Business Partners IBM Re-Establishment fee • Effective April 1, 2013, Power Systems, System x, and Storage System Machines that are no longer covered by base warranty and not covered by an IBM hardware maintenance service agreement for 90days or more (“lapsed coverage”), will be subject to a reestablishment fee when added to an IBM hardware maintenance service agreement. The reestablishment fee will be based on the number of days of lapsed coverage, up to an amount equal to 365 days of hardware maintenance service fees. IBM reserves the right to change, modify, or withdraw its offerings, policies, and practices at any time. • Additional discount to be offered for all machines currently outside of Warranty or Maintenance Agreement to be added to an IBM hardware maintenance service agreement before 31 March 2013.

  5. Technology Support Services for Business Partners TSS Services Q & A

  6. Technology Support Services for Business Partners TSS Services contacts NikolayDelev E-mail: Nikolay.delev@bg.ibm.com Phone: +359 885 959122 ElitsaVladimirova E-mail: elitsavl@bg.ibm.com Phone: +359 885 698898

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