Chapter 20: International Human Resource Management and Labor Relations

1. Chapter 20:InternationalHuman Resource Management and Labor Relations International Business, 4th Edition Griffin & Pustay ©2004 Prentice Hall

2. Chapter Objectives_1 • Describe the nature of human resource management in international business • Detail how firms recruit and select managers for international assignments • Explain how international businesses train and develop expatriate managers • Describe labor relations in international business ©2004 Prentice Hall

3. Chapter Objectives_2 • Discuss how international firms conduct performance appraisals and determine compensation for their expatriate managers • Analyze retention and turnover issues in international business • Explain basic human resource issues involving non-managerial employees ©2004 Prentice Hall

4. Human Resource Management (HRM) • Set of activities directed at attracting, developing, and maintaining the effective workforce necessary to achieve a firm’s objective • Differences in culture, levels of economic development, and legal systems among countries may force changes in HRM systems ©2004 Prentice Hall

5. Figure 20.1 The International Human Resource Management Process HRM’s Strategic Content Recruitment and Selection Training and Development Performance Appraisal Compensation and Benefits Labor Relations Contribution to Organizational Effectiveness ©2004 Prentice Hall

6. International Managerial Staffing Needs • Staffing Issues • Recruiting • Training • Retaining • Staffing Categories • Managerial and Executive Employees • Non-managerial Employees ©2004 Prentice Hall

7. Scope of Internationalization • Size of staffing tasks depends on scope of firm’s international involvement • Export department • International division • Global organization ©2004 Prentice Hall

8. Centralization versus Decentralization of Control • Centralized firms • Favor home country managers • Most common amongst international division form • Decentralized firms • Favor host country managers • Most common amongst multidomestic firms ©2004 Prentice Hall

9. Staffing Philosophy • Parent Country Nationals (PCNs) • Host Country Nationals (HCNs) • Third Country Nationals (TCNs) ©2004 Prentice Hall

10. Strategies for Staffing • Ethnocentric staffing model • Polycentric staffing model • Geocentric staffing model ©2004 Prentice Hall

11. Figure 20.2 Necessary Skills and Abilities for International Managers • Skills and Abilities • Necessary to Do • The Job • Technical • Functional • Managerial • Skills and Abilities • Necessary to Work • In a Foreign Location • Adaptability • Location-specific skills • Personal characteristics Improved Chances of Succeeding in An International Job Assignment ©2004 Prentice Hall

12. Recruitment • Experienced Managers • Younger Managers ©2004 Prentice Hall

13. Selecting expatriates in an important element in international human resource management ©2004 Prentice Hall

14. Managerial Selection • Managerial competence • Appropriate training • Adaptability to new situations ©2004 Prentice Hall

15. Table 20.1 Questions from AT&T’s Questionnaire for Screening Overseas Transferees_1 • Would your spouse be interrupting a career to accompany you on an international assignment? If so, how do you think this will affect your spouse and your relationship with each other? • Do you enjoy the challenge of making your own way in new situations? • Securing a job upon reentry will be primarily your responsibility. How do you feel about networking and being your own advocate? • How able are you in initiating new social contacts • Can you imagine living without a television? ©2004 Prentice Hall

16. Table 20.1 Questions from AT&T’s Questionnaire for Screening Overseas Transferees_2 • How important is it for you to spend significant amounts of time with people of your own ethnic, racial, religious, and national background? • As you look at your personal history, can you isolate any episodes that indicate a real interest in learning about other peoples and cultures? • Has it been your habit to vacation in foreign countries? • Do you enjoy sampling foreign cuisine? • What is your tolerance for waiting for repairs? ©2004 Prentice Hall

17. Culture Shock Psychological phenomenon that may lead to feelings of fear, helplessness, irritability, and disorientation ©2004 Prentice Hall

18. Figure 20.3 Phases in Acculturation Honeymoon Disillusionment Adaptation Biculturalism ©2004 Prentice Hall

19. Honeymoon Phase • New culture seems exotic and stimulating • Excitement of working in new environment makes employee overestimate ease of adjusting • Lasts for first few days or months ©2004 Prentice Hall

20. Disillusionment Phase • Differences between new and old environments are blown out of proportion • Challenges of everyday living • Many stay stuck in this phase ©2004 Prentice Hall

21. Adaptation Phase • Employee begins to understand patterns of new culture • Gains language competence • Adjusts to everyday living ©2004 Prentice Hall

22. Biculturalism • Anxiety has ended • Employee gains confidence in ability to function productively in new culture • Repatriation may be difficult ©2004 Prentice Hall

23. Overseas Success • Likelihood of managers being successful at overseas assignment increases if the managers • Can freely choose whether to accept or reject the assignment • Have been given a realistic preview of the job and assignment • Have been given a realistic expectation of what their repatriation assignment will be • Have a mentor back home who will guard their interests and provide support • See a clear link between the expatriate assignment and their long-term career path ©2004 Prentice Hall

24. Training and Development • Assessing training needs • Basic training methods • Standardized • Customized • Developing younger managers ©2004 Prentice Hall

25. Performance Appraisal • Process of assessing how effectively people are performing their jobs • Purpose • To provide feedback to individuals about how well they are doing • To provide a basis for rewarding top performers • To identify areas in which additional training and development may be needed • To identify problem areas that may call for a change in assignment ©2004 Prentice Hall

26. Compensation Packages • Include salary and nonsalary items • Determined by • Labor market forces • Occupational status • Professional licensing requirements • Standards of living • Government regulations • Tax codes ©2004 Prentice Hall

27. Table 20.2 Annual Cost of Living in Selected Locations Worldwide, 2003 ©2004 Prentice Hall

28. Differential Compensation • Cost-of-living allowance • Hardship premium or foreign-service premium • Tax equalization system ©2004 Prentice Hall

29. Figure 20.5 An Expatriate Balance Sheet Foreign and Excess U.S. Taxes Paid by company Excess Foreign Costs Paid by company Foreign Service Premium/ Hardship Added by company U.S. Domestic Base Salary Taxes Consumption Savings U.S. Spendable Income U.S. Hypothetical Housing and Utilities U.S. Auto Purchase U.S. Hypothetical Tax and Social Security U.S. Levels ©2004 Prentice Hall

30. Labor Relations • Labor relations in a host country often reflects laws, culture, social structure, and economic conditions • Union membership may be high ©2004 Prentice Hall

31. These striking South Korean workers are picketing government offices in Seoul ©2004 Prentice Hall