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Quality and Operations Management. MS&E 269 “AT&T Universal Card Services”. Case Background. Core Values. What is the Underlying Theme?. What Are Similar Organizations?. How Would You Define Quality in Financial Services?. The UCS Approach. Measurement Compensation
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Quality and OperationsManagement MS&E 269 “AT&T Universal Card Services”
Case Background Core Values
What is the Underlying Theme? What Are Similar Organizations?
The UCS Approach • Measurement • Compensation • Problem-Solving / Improvement Systems
Is This a Stressful Organization?Issues in Human Resource Management