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BMC Event Manager Overview and PEM/BEM migration

BMC Event Manager Overview and PEM/BEM migration. James J. Chung Solutions Architect/Principal Consultant. Agenda. BMC Event Manager solution BMC Event Manager architecture overview BMC Event Manager (Cells, Dynamic Data Model, Event Policy) BMC Event Manager Adapters BMC Impact Explorer

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BMC Event Manager Overview and PEM/BEM migration

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  1. BMC Event Manager Overview and PEM/BEM migration James J. Chung Solutions Architect/Principal Consultant

  2. Agenda • BMC Event Manager solution • BMC Event Manager architecture overview • BMC Event Manager (Cells, Dynamic Data Model, Event Policy) • BMC Event Manager Adapters • BMC Impact Explorer • Other features of BMC Event Manager • Distributed Role-based Security • Fault Tolerance • Secure Communications • Integrations • BMC Patrol Enterprise Manager • Roadmap • PEM -> BEM Migration ©2005 BMC Software

  3. SIM and PEM/BEM BMC Event Manager/Patrol Enterprise Manager, along with BMC Service Impact Manager provide the backbone to a BSM solution, enabling the bridging of IT Operations and the Service Desk side of the business. Service Impact Management Event Management ©2005 BMC Software

  4. IT Operations Services 0100100 1110110 3rd Party ElementManagers NT & Unix Log files 3rd Party Management Agents Local NodeEvent Processors SNMP traps PATROL Networks Databases Applications Servers BMC Event Manager Architecture Overview • BMC Impact Explorer • Role-base Views • Real-time Visualization • Service Status • Event Groups / Map Views • Cause & Impact Drill-down • Extensible Help • Operator Actions • Event Operations • BMC Event Manager • High Performance • Event Processing • Policies • Event Correlation • Automated Actions • Rules Engine • Dynamic Data Model • Synchronization • Failover Services Service Desk • BMC Impact Integration • modules • 3rd Party Integration • Event Translation • Synchronization • Service Desk Integrations • Database Integration • IT Management Integrations • Adapters - collect and parse messages • BMC Portal • User Authentication • Role-based Security • User Preferences • Licensing • LDAP Integration ©2005 BMC Software

  5. Adaptive means Flexible Dynamic Peer-to-peer means Scalable Resilient Adaptive, Peer-to-peer Architecture BMC Impact Explorer Visualization Of Distributed Information BMC Impact Manager BMC Impact Manager Components Data Data Components Events Rules Engine Events RulesEngine ©2005 BMC Software

  6. The Cells • Components responsible for processing events • Aggregates events from multiple sources • Filters, normalize, de-duplicate, enrich, correlate and abstract events • Handles events according to business and operations rules. • Escalate, blackout, etc • Responds to events executing pre-defined actions • Local or remote • Powerful engine • Can run on non-dedicated hardware • CPU and memory usage can be tuned • Securely and reliably sends events to • Other Cells • Remedy Service Desk • BMC PATROL Enterprise Manager • BMC MainView Auto-Operator • Cross-platform • Windows 2000, XP, 2003 Server • Solaris, AIX, HP-UX, • Linux ©2005 BMC Software

  7. Event Repository Propagate Threshold Execute Contextual Data Timers Correlate Abstract New/Update Regulate Filter Refine Events Rule Language • Break event processing into distinct phases • The rules language offers and exceptional level of flexibility through 9 different levels of rules processing. • Powerful built-in functions • Facilitate filtering, enrichment,abstraction, and correlation of events • Enable integrating external data and applications • Powerful Timer mechanism • Escalation • Define policies for notification, blackout and escalation • Automate response and preventive actions • Reduce human workload ©2005 BMC Software

  8. Distributed Role-based Security • Each Cell, service component, event collector, and operator action has access control based on user roles • Provides fine-grained access control in a distributed environment • Manages user and role membership in LDAP, MS-ADS if desired Console Identification Config and Security Info BMC Impact Portal Server LDAP Server (optional) Cell C Cell B Cell A  • Read • Write • Execute • Read • Write • Execute ©2005 BMC Software

  9. Fault-Tolerant Information Delivery • All transfers of event information are buffered • Guarantees delivery during event storms • Recognizes and recovers from intermittent connectivity loss • Automatic event synchronization with built-in loop detection • Maintains data consistency across cells • Hot backup • Provides failover for automation services • Hot backup Impact Explorer servers • Provide redundant authentication services New Synchronization path Synchronization path Failover BEM cell New Synchronization path BEM cell Heartbeat Synchro- nization path Failover BEM cell BEM cell ©2005 BMC Software

  10. Secure, Firewall-friendly Communications • Communications are encrypted by default • Only one port per Cell required • Source and destination ports can be restricted BEM port BMC Impact Portal port BMC Event Manager BMC Event Manager BMC Event Manager ©2005 BMC Software

  11. Service Manager IT Operations BMC Impact Explorer – Event Management Views Event List PaneProvides a view of event list(s) for selected collector(s) with user-customizable filter and event attribute display. Quick FiltersEnable users to quickly filter event lists by severity or any event attribute Collectors PaneProvides distributed access to Event Collectors controlled by role-based access controls Details PaneProvides detailed information about selected event Each view customized to meet the needs of a user ©2005 BMC Software

  12. BMC Impact Explorer – Event Groups ©2005 BMC Software

  13. Integrations

  14. Service Managers IT Operations Service Desk How It Works: Remedy Service Desk Integration Remedy Help Desk integration Events Tickets Remedy ARSServer Event Sources Status Synchronization ©2005 BMC Software

  15. IT Operations App Server / DB Integration with BMC Performance Manager • BMC Performance Manager integrates via the BMC Portal by sending events via the Web Services API (BMC Impact Integration for Web Services using secure web-based connections (http/s). BMC Portal Data Views, Remote Monitor Configuration WEB Web Services Events RSM BEM Cell Remotely Managed Nodes ©2005 BMC Software

  16. Service Managers IT Operations How It Works: Integration with classic PATROL PATROL Agents PATROL Agents BMC II for Patrol Events Console Server PKM for Event Management BMC Event Manager Other Event Sources PATROL Agents PATROL Agents PATROL Agents PATROL Agents ©2005 BMC Software

  17. Service Managers IT Operations IT Operations Mainframe, telecom Network, servers, appls, PATROL etc PATROL, Log files, Windows event logs, etc. How It Works: Integration with BMC PATROL EM Service View BMC SIM PATROL EM BEM cell PCAlerts ©2005 BMC Software

  18. Other Integration products • The integration solutions below offer out of the box, bi-directional integration with 3rd party vendor event management systems. • BMC Impact Integration to HP ITO • BMC Impact Integration to HP NNM • BMC Impact Integration to CA Unicenter • BMC Impact Integration to Tivoli TEC • BMC Impact Integration to Peregrine Service Center • BMC Impact Integration to Microsoft MOM • BMC Impact Integration to z/OS ©2005 BMC Software

  19. BMC Impact Integration Developer’s Kit • What is the iiDK? • A Software Developer’s Kit that enables developers to build applications that integrate with BMC Impact Manager events, service model objects and dynamic data • Supported interfaces: • C-language API • Web Services Interface • Features: • Bi-directional information flow • Event synchronization • Event translation and mapping • Event filtering and enrichment • Query service model objects for impact status • Query object class definitions • Java Configuration Utility – configures integration product, event filters, event mapping, etc. • I18N support ©2005 BMC Software

  20. BMC Impact Database Gateway BMC Impact Manager Event Sources RDBMS BMC Database Gateway - Database Integration • Enables historical reporting and archiving of service availability information through BMC Impact Database Gateway • Propagation into a relational database • Service availability and performance information • Processed event data • Synchronization • Customizable schema mapping • Supports Oracle, Microsoft SQL, IBM DB2, and Sybase ASE ©2005 BMC Software

  21. Summary • BMC Event Manager is a powerful and flexible event management solution which offers a unique distributed event processing architecture for highly reliable and scalable IT Operations solutions • Platform support – works with Linux, UNIX and Windows platforms • Time to Value - easy to use GUI driven event policies for event enrichment, notification, escalation, correlation, blackouts etc.) • Architecture suited from small to the very largest IT shops -Powerful, cellular peer to peer architecture for distributed event processing and high availability solutions. • Secure - Built in secure communication. • Event Model –Flexible event manipulation capabilities (e.g. event escalations, dynamically changing fields). • Integrations – Wide range of out of the box integration solutions coupled with tools to create bespoke integrations if required (adapters & integrations developer kit). • Business Service Management – offers native integration to BMC Service Impact Manager (BMC SIM) , the next generation of tools for IT Operations, relate technology events to impacts on the services that It provides, prioritize responses based on business priorities and quickly identify root causes of problems. BMC SIM is fully integrated with the Remedy ITSM suite including SLA, Service Desk, Asset Management, Change and Configuration Management. ©2005 BMC Software

  22. PATROL Enterprise Manager Roadmap

  23. Agenda • Released in 2006 • Roadmap for 2007 • BMC’s Event Management Strategy & Product Migration Options ©2005 BMC Software

  24. PATROL Enterprise Manager v4.4.00 – GA 31st March 2006 • Use of Sybase 12.5.3 ESD#1. • This version of Sybase removed a potential security risk that had been found in all previous versions of Sybase. • Support for Solaris 10 and AIX 5.3 • Maintenance. ©2005 BMC Software

  25. PATROL Explorer v2.3.04 – GA 31st March 2006 • Support for PATROL EM 4.4.00 • Sybase 12.5.3 support. • Apani networks based security solution • Secure data between PEM and Clients • Maintenance • Updated JAVA version used. • Local automation scripts. • Latest version of Teemtalk emulation software • V5.0.01 ©2005 BMC Software

  26. PATROL Central Alerts v7.5.00 – November 2005 • PCA v7.5.00 November 30th 2005 • Additional Platform Support • Windows 2003 Server • Solaris 9 &10 • Red Hat Linux AS/ES 3.0 & 4.0 • Compatibility with RT & Console Server • CS 7.5.00, RT Server 6.2, 6.5 & 6.6 & 6.6.01 • Support for new browsers • Mozilla 1.6 & 1.7 • Firefox 1.0 • Compatibility with PATROL Central Operator • 7.5.00 • Vantive maintenance. • New Features: • Printable map configurations ©2005 BMC Software

  27. AO Connection v2.1.00 - GA date – March, 2006. • AO Connection: v2.1.00 • Works with PEM v4.3.00, PEM v4.3.01 & PEM v4.4.00 running on HP or Solaris • Works with Mainview AutoOperator v6.3, 6.4 & 6.5 • Re-architecture of connect from PATROL EM to MAINVIEW AO (selected versions and platforms only) • CEF support • Inclusion of PMEP message enrichment transformers • In-context cross launching from PATROL Explorer or PCAlerts to MAINVIEW Explorer for MAINVIEW AO alerts • Performance enhancements. • Connection status function and AAD. ©2005 BMC Software

  28. PATROL Enterprise Manager BMC Impact Manager Cellcom EHD Client Filterpath or EHD Client Propagation Policy Impact Integration for PEM v3.7.00 – March 2006 • iiPEM v3.7 – March 2006 • Option to use filterpath on PEM side to receive of IM Events – added flexibility • Support for multiple installations running. • I18N ©2005 BMC Software

  29. PEM CSC Connection – March 2006 • Provides support for PEM v4.2.03, PEM 4.3x and PEM v4.4x • Support for Console Server v7.5.00x • Support for RT Server v6.6x • Support for PATROL Agents v3.5x and 3.6x ©2005 BMC Software

  30. BMC PATROL Central Alerts v7.6.00 – February 2007 • PCA v7.6.00 – February 2007 • Compatibility with PATROL Central Operator v7.6.00 • Use of JRE v1.5 • Performance increases • Maintenance fixes. • Manual Alert functionality ©2005 BMC Software

  31. Future Developments

  32. BMC PATROL Enterprise Manager v4.5.00 – May/June 2007 • Sybase v15 support • Support latest version of Sybase ASE • Improved Upgrade Tools. • Provide over the top installation. • Improve Installation • Unattended Installation • Maintenance ©2005 BMC Software

  33. BMC PATROL Explorer v 2.4.00 – May/June 2007 • Support for PEM v4.5.00. • Sybase v15 ASE connections • Creation of default AAD that can be used across all Map / AAD displays. • Default column lists used when creating a new AAD. • Latest JRE version incorporated: • Support Local Automation. • Maintenance ©2005 BMC Software

  34. Integrations • Connect SNMP v3.2 – Feb 2007 • Use of latest NETSNMP version • VCAM based security checks • SNMP v3 support • Option for SNMP trap authorizations • Out of the box integration with BMC Performance Manager V2+ • PATROL Integration for Remedy Service Desk v1.0.03 – May/June 2007 • Support for Remedy Service Desk v7 • Support for PEM v4.5 • Support for Remedy Service Desk working in encryption mode. ©2005 BMC Software

  35. BMC Event Management Strategy & Optional Migration Program

  36. BMC Event Management Strategy • BMC Event Manager is our strategic event management solution. • BMC Event Manager as the strategic event management solution offers many exciting capabilities and provides a tight integration to many other BMC solutions such as BMC Service Impact Manger, BMC Performance Manager, Remedy Service Desk and the rest of the Remedy ITSM suite. As the foundation for SIM, BEM is a key solution in BMC’s BSM strategy • BMC PATROL Enterprise Manager v4.5.00 in May 2007 will be the final release of this solution. No new platforms or database versions will be supported. The solution will continue to be supported for 3 years from that date. • BMC recommend that BMC PATROL Enterprise Manager customers migrate to BMC Event Manager. BMC Event Manager is receiving significant investment and new features and functions will be available in this solution. BMC has provided a license migration program and also has an optional services program to assist with migration process. ©2005 BMC Software

  37. PATROL EM Customer options • Option 1: Fully migrate from a BMC PATROL EM installation to a BMC Event Manager solution. • Migrate all features and functions of current BMC PATROL EM implementation to a BMC Event Manager solution. • Available resources: • License Migration program. • Swap like for like products. • Services program. • BMC Consulting Services Sure Start program and methodology available to assist in migrations. ©2005 BMC Software

  38. BMC PATROL EM Customer options • Option 2: Use a combination of BMC PATROL EM and BMC Event Manger • Use an integrated BMC PATROL EM and BEM/SIM solution. • PROMOTION: BMC PATROL EM customers paying maintenance can adopt a no cost BEM license, but they must pay maintenance on this license. ©2005 BMC Software

  39. BMC PATROL EM Customer options • Option 3: Continue to use BMC PATROL Enterprise Manager. • Customers must understand that this product will not see lots of new features and functions. • BMC PATROL EM v4.5 (est. May 2007) will be the final release of the product, and this will focus on updated technology and platform support and provide maintenance fixes. • BMC will continue to sell BMC PATROL EM until April 2008, if customers want extra capacity they must buy before then. No new licenses will be sold after this date. • As the strategic solution, new features and functions will only be added to BMC Event Manager. • BMC will support PATROL EM until May 2010. ©2005 BMC Software

  40. Services Delivered Solution Migration • A Best Practice driven technical migration program in place and owned by BMC Consulting Services. • Can either be delivered by BMC Consulting Services or a Qualified BMC Partner. • Includes comprehensive documentation, from audit templates, recommended solutions designs and best practices involved in migrating integration solutions. • Fixed Cost Packages • SureStart Program for PATROL EM to BEM Migration. • Includes: • PATROL EM audit. • Gap analysis • Recommendations for migration. • Detailed costing of services work to complete migration. • Installation of BEM into a development environment • Training on new solution. • Does not include the actual migration or installation of production BEM environment. (Extra costs). ©2005 BMC Software

  41. Summary • PEM v4.5.00 due in May 2007 will be the final release of this product. • If customers want extra capacity, must purchase licenses by March 2008 when the product will be withdrawn from market. • BMC will support PEM for at least 3 years from PEM v4.5.00 GA date = May 2010. • The license migration program is in place • Consulting Services are geared up and ready to help with migrations to BEM - SureStart program is available. ©2005 BMC Software

  42. Thank you.

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