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Web Tools: Quick Wins

Agenda. Pennsylvania Child SupportBusiness Drivers and ChallengesThe SolutionProductivity ToolsBusiness Accomplishments to DateKey Considerations and Lessons LearnedWrap Up. Pennsylvania Child Support Enforcement. PA History 1996 Transfer from New England Child Support Enforcement System 199

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Web Tools: Quick Wins

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    1. Web Tools: Quick Wins Pennsylvania DPW�s Productivity Tools Child Support Enforcement

    2. Agenda Pennsylvania Child Support Business Drivers and Challenges The Solution Productivity Tools Business Accomplishments to Date Key Considerations and Lessons Learned Wrap Up

    3. Pennsylvania Child Support Enforcement PA History 1996 Transfer from New England Child Support Enforcement System 1999 Statewide System 2001 - Federally Certified FSA88 and PRWORA Implemented Statewide Collection and Disbursement Unit PACSES Application Unisys mainframe 500,000 cases 2.6 Million transactions daily 3 Million lines of code 400 screens 40,000 notices generated per day 70 interfaces to other systems

    4. Pennsylvania Child Support � the systems support a diverse set of stakeholders with specialized needs

    5. Business Drivers & Challenges

    6. The tools developed were consistent with PA�s technology standards and technology evolution

    7. The Child Support Website has provided self service for citizens and reducing cost of services provided by the program

    8. Child Support Website

    10. Director�s Dashboard provides a quick snapshot of county performance to pinpoint areas of improvement

    11. Director�s Dashboard

    13. Data Warehouse provides the ability to pinpoint specific cases that are not meeting measurement standards

    14. Data Warehouse Need to add a screen shot of this

    16. PIM actively provides cases to case workers that need specific action to improve business outcomes

    17. Performance Improvement Module Need to add screen shots

    19. PHP provides counties and central staff with user guides, policy, and active collaboration amongst counties

    20. PACSES Home Page (PHP)

    22. Key Considerations & Lessons Learned Develop a strategy to maintain disparate architectures during transition Engage business users to educate on "short term gains" and long term savings Utilize standards as a technology foundation for the future Plan to address technology upgrades along the way Provide focused training and communication in order to enable end users to adopt the change Be adaptable and flexible to changing circumstances

    23. Terry Shuchart Commonwealth of Pennsylvania Chief Information Officer - Insurance & Public Welfare PA Office of Administration Information Technology Phone: 717.772.7265 E-mail: tshuchart@state.pa.us

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