Welcome to The Park Medical Practice

1. Welcome to The Park Medical Practice We aim to provide comprehensive quality patient centred primary care. Delivered by happy, motivated staff who are focused on continual development and innovation.

2. Where you can find us Park Medical Practice Student Wellbeing Services T Block University of Derby Kedleston Rd Tel: 01332 747140

3. Meet the team Doctors Nurses/ Nurse Practitioners

4. Opening Times Monday 9.00am - 6.00pm Tuesday 9.00am - 5.00pm Wednesday 9.00am - 5.00pm Thursday 9.00am - 5.00pm Friday 9.00am - 5.00pm

5. Our Website Our website address is: www.parkmedical.org.uk From here you will be able to get up to date information • Practice newsletter • Order repeat prescriptions • Change your address • Download a form to complete before you travel • Find out more information about the practice

6. Who can register at Park Medical Practice • The practice accepts registrations from all Derby University Students,who live in the City of Derby as long as they can provide proof of course acceptance. • Unfortunately we cannot register non Derby University students.

7. How to register to become a patient • You will need to complete our registration forms. • These can be found on our website • www.parkmedical.org.uk • Or pick one up from our reception

8. Registration Forms These forms must be completed in full. If they are not completed fully it may delay your registration at the Surgery.

9. Registration Forms

10. Change of Personal Details We may need to contact you urgently. Therefore, please ensure that your personal details are up to date in our records, including your mobile number, address and email address. If any of your personal details change, please tell us straightaway.

11. Text Messaging • If you supply us with a mobile telephone number we are able to send you appointment reminders and information. • If you do not want this service please advice us on you registration form or inform a member of staff.

12. The Summary Care Record • There is a new Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies. • Please indicate on your registration form if you do not wish to have a Summary Care Record.

13. Sexual Health Service Blood Tests Chlamydia Testing Contraception Advice Counselling Stop Smoking Support Travel Vaccinations & Advice Interpreter Services General Health Advice Our Services

14. Sexual Health Services • A confidential Service for all Students at Derby University • If your worried you have a Sexually Transmitted Infection or have been in contact with someone who has make an appointment to see the doctor or nurse • Appointments usually available the same day

15. How to book an appointment • To make an appointment to see a doctor or nurse you need to pre-book an appointment. • (Please note we do not offer a drop-in service) • Telephone us on 01332 747140 • or • Book an appointment at reception

16. Cancelling an Appointment • If you have made an appointment and you no longer need it, please cancel it so we can offer it to another student. • You can do this by: • Telephoning on 01332 747140 • Cancel online using your Park Medical Practice online login

17. What you should do if the surgery is closed This number is FREE of charge

18. Derby NHS Walk in Centre or Minor Injury Unit Walk-in-centre (Nurse Led) Entrance C London Road Community Hospital Osmaston Road Derby DE1 2RG Telephone 01332 224700 (Open 7 days a week 8am – 7.30pm) One Medicare, Derby Open Access Centre (GP Led) Lister House 207 St Thomas Road Derby DE23 8RG Telephone 01332 275610 (Open 7days a week 8am – 8pm) No appointment is necessary Services to access when the surgery is closed

19. A&E • Accident and Emergency departments can be found at most hospitals. • They are there to help people who show signs of being very ill or are badly injured. • They should only be used in serious or life threatening situations. • Serious medical emergency posing an immediate threat to a person’s health or life • Head Injury – with loss of consciousness • Overdose of drugs or accidental drinking of chemicals • Severe allergic reaction • Suspected Stroke • Loss of blood • Suspected heart attack or chest pain • Severe breathing difficulties • Severe burns • Broken bones • If you or someone else is having a heart attack or stroke, call 999 immediately.

20. Charges • If you are from the EU there are no charges for appointments at our surgery • If you are from outside the EU then charges may apply • You may need to pay for your prescriptions, £7.65. You can apply for assistance with paying for these costs by completing a HC1 form

21. What do you do if you fall ill when not in Derby? • The NHS allows patients to be treated as temporary residents at any GP practice throughout the UK. • If you go home (in the UK) and you need to see a doctor, you can be seen by registering as a temporary patient at another surgery. • Please do not register as a GMS patient outside of the Derby area if you intend to return to Derby University.

22. Patient Participation Group We are currently looking for people to represent the 18 years to 35 years category. ThePatients who are on the PPG currently support the practice for a number of reasons including an interest in health related matters or in their local services, they may represent specific services users, or may want to put the volunteering on their CV. They may want to give something back to the practice or like the social aspect of the PPG. There are many more reasons why patients would chose to be in this group.

23. Thank you for your attention, if you require any more information about Park Medical Practice and the services we offer, please contact reception on 01332 747140 • or • visit our website at www.parkmedical.org.uk, where you can send us your comments or suggestions.