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*If User ID does not have access to the VT Icon, the user needs to contact FTL Dealer Help Desk:

Logging into the VT Website through AccessFreightliner. After logging into AccessFreightliner, Clicking the VT Icon from the Access Freightliner home page will allow access to the VT Website Home page.

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*If User ID does not have access to the VT Icon, the user needs to contact FTL Dealer Help Desk:

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  1. Logging into the VT Website through AccessFreightliner After logging into AccessFreightliner, Clicking the VT Icon from the Access Freightliner home page will allow access to the VT Website Home page *Note that anyone can get an Access Freightliner ID and have access to the VT home page as ‘read only’ • *If User ID does not have access to the VT Icon, the user needs to contact FTL Dealer Help Desk: • The Help Desk can be reached by phone or email: • 855-639-8680 - Daimler Trucks North America Dealers, Fleets and Customers • Dealer.HelpDesk@Daimler.com - Internet E-mail Detroit CSC

  2. VT Website Home Page – ‘Read Only’ Customer View VIN – Used by Customers to find info on a VIN. Full or Partial VIN can be searched. Engine S/N – Used by Customers to find info on a ESN. The complete 15 digit ESN is needed. Using the VIN is always recommended. Event ID – Used by Customers to search by specific event ID unique to a VT Event. Detroit CSC

  3. VT Website View – VIN Search (Faults) VT Event location(s) will appear on map Service Legend indicates VT fault type, if log file is obtained for that event, if a server email was sent to the customer, and if truck faulted within a Dealer geofence. (All dealers are geofenced to contain fault code events without sending email notification to the customer during the repair process.) Fault description is only the SPN. Dealer Geofence Event 5580666 – Service Now VT event, log file available (for technician use), no email sent to customer from server, fault code logged within Dealer geofence. Event 5566778 – Service Info VT event, no log file available, no email sent to customer from server Event 5533637 – Service Now VT event, log file available, email sent to customer from server. Tip: Look for repeat codes and/or separate codes indicating separate issues for resolution in one shop visit. *Time stamps are Pacific time Every VT Event is hyper-linked and clicking on the individual event will bring you to specific event details Detroit CSC

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