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Helping Victims of Identity Theft: Challenges and Resources

This webinar discusses the challenges faced in helping victims of identity theft and provides useful resources for assistance. Learn how to report to the police, notify credit bureaus, investigate new accounts, and more.

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Helping Victims of Identity Theft: Challenges and Resources

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  1. This webinar is brought to you by CLEONet www.cleonet.ca CLEONet is a web site of legal information for community workers and advocates who work with low-income and disadvantaged communities in Ontario. 2010, Community Law School (Sarnia-Lambton) Inc.

  2. About our presenters… Margaret Capes is Legal Education Coordinator of Community Law School (Sarnia Lambton).  She also acts as Review Counsel for Community Legal Services, as an adjunct professor in the clinical law program, and as faculty advisor for Pro Bono Students Canada and the Dispute Resolution Centre, all at the Faculty of Law, University of Western Ontario. She is the former Executive Director of Community Legal Assistance Sarnia. Community Law School (Sarnia-Lambton) Inc.

  3. About our presenters… Daniel Chometa is the Community Outreach Manager for Consolidated Credit Counseling Services of Canada. Dan’s work is dedicated to generating awareness personal finance issues. He has spearheaded financial literacy initiatives with organizations such as The United Way of Greater Toronto and the Toronto Adult Student Association. Dan is a graduate of Mount Allison University.

  4. About our presenters… Elaine Magil is the Manager of Outreach and Development for the Homeward Bound program at WoodGreen Community Services in Toronto. She teaches financial education for women and newcomers, and also works closely with single mothers to address a wide range of challenges. She has worked in community and social services for over 6 years in Canada and the United States.

  5. Presentation Overview Part II of a two-part series on identity theft How to Help a Victim Challenges in Helping Victims: Questions and Comments Useful Resources Closing Community Law School (Sarnia-Lambton) Inc.

  6. How to Help a Victim Contact Police – file a police report Notify the Credit Bureaus – Equifax, Trans Union Contact your Banking Institution Investigate New Accounts – review your credit report Contact Corporate or Banking Ombudsmen Check your Address with Canada Post to see if there was a change of address reported Check your Passport – check with passport Canada to be sure no one has applied for a new passport under your name. Visit www.ppt.gc.ca or call 1.888.567.6868 Contact Phone Busters(The Canadian Anti-Fraud Call Centre) 1.888.495.8501 or www.phonebusters.com Contact RECOL (Reporting Economic Crime Online) 1.888.495.8501 or www.recol.ca

  7. Challenges in Helping Victims: Questions and Comments • To use the chat feature, type your question or comment into the chat box. This information will only be seen by the presenters and not other participants. While we will try not to use participant’s names, we may need to ask you clarifying questions so please do not expect anonymity. • To ask a question over the phone please press the “Raise Hand” button so we can call on you to ask your question and so we can maintain a speaker’s list. You will need to press *7 on your telephone key pad to un-mute the line if you would like to speak over the phone.

  8. Other Resources Competition Bureauwww.competitionbureau.gc.ca Privacy Commissionerwww.privcom.gc.ca RCMP http://www.rcmp-grc.gc.ca/scams-fraudes/id-theft-vol-eng.htm Phonebusterswww.phonebusters.com Office of Consumer Affairswww.consumer.ic.gc.ca RECOL www.recol.ca Canadian Bankers Association www.cba.ca Canada Post www.canadapost.ca Financial Consumer Agency www.fcac.gc.ca Department of Justice www.canada.justice.gc.ca Ministry of Consumer Services www.sse.gov.on.ca/mcs/en/pages/default.aspx efault.aspx CLEONet – www.cleonet.ca

  9. Presenter Contact Information • Margaret Capes • Community Law School (Sarnia-Lambton) Inc. • mcapes@uwo.ca • Dan Chometa • Consolidated Credit Counseling Services of Canada Inc. • DChometa@consolidatedcredit.org • Elaine Magil • WoodGreen Community Services • emagil@woodgreen.org 2010, Community Law School (Sarnia-Lambton) Inc.

  10. This webinar was brought to you by CLEONet For more information visit the Consumer Law and Criminal Law sections of CLEONet at www.cleonet.ca For more public legal information webinars visit: http://www.cleonet.ca/training 2010, Community Law School (Sarnia-Lambton) Inc.

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