Team A SaaS Strategy

1. Team A SaaS Strategy

2. What is a strategy? • “Strategy is the direction and scope of an organization over the long-term: which achieves advantages for the organization through its configuration of resources within a challenging environment, to meet the needs of markets and fulfill stakeholder expectations.” • “A strategy is a plan of actions designed to achieve a particular plan.” • Deliverable: SaaS Strategy Document

3. SaaS strategy elements • The Threat and Opportunity Matrix will help identify and prioritize the long-term opportunities of implementing a SaaS strategy. Long-term opportunities • The Threat and Opportunity Matrix will help identify the long-term threats of implementing a SaaS strategy. Long-term threats • From the SaaS Universe we need to select those domains that worth pursuing at the state level. Selection of domains • Multiple agencies use a single software instance. Identify the horizontal and vertical application domains. Multi-tenants selection • Brainstorm and select top essential and desirable criteria for picking vendors. Vendor criteria SaaS Strategy Document

4. Threat and Opportunity Matrix Hindrance (Threat) Help (Opportunity) Financial Security Staffing Financial Staffing Security Short Term Security Financial Updates Resources Operations Costs Maintenance Long Term

5. SaaS strategy elements • The Threat and Opportunity Matrix will help identify and prioritize the long-term opportunities of implementing a SaaS strategy. Long-term opportunities • The Threat and Opportunity Matrix will help identify the long-term threats of implementing a SaaS strategy. Long-term threats • From the SaaS Universe we need to select those domains that worth pursuing at the state level. Selection of domains • Multiple agencies use a single software instance. Identify the horizontal and vertical application domains. Multi-tenants selection • Brainstorm and select top essential and desirable criteria for picking vendors. Vendor criteria SaaS Strategy Document

6. Sales force automation • Customer service contact center • Enterprise marketing management Employee performance management  E-recruitment  Corporate learning system  HR CRM Enterprise governance (Risk and compliance platform) • Financial /accounting software • Expense management • ERP Compliance Finance SaaS Universe E-mail archiving  Unified communication  Social software  Collaboration Document Management • Content management • Warehouse management • Transportation management • Web hosting and hosted Cloud System Infrastructure Service (IaaS) Supply chain planning  E-procurement Supplier relationship management  Procurement Others

7. Human Resources Compliance Collaboration Finance Document Management Procurement CRM Others What are the domains the State should pursue?

8. SaaS strategy elements • The Threat and Opportunity Matrix will help identify and prioritize the long-term opportunities of implementing a SaaS strategy. Long-term opportunities • The Threat and Opportunity Matrix will help identify the long-term threats of implementing a SaaS strategy. Long-term threats • From the SaaS Universe we need to select those domains that worth pursuing at the state level. Selection of domains • Multiple agencies use a single software instance. Identify the horizontal and vertical application domains. Multi-tenants selection • Brainstorm and select top essential and desirable criteria for picking vendors. Vendor criteria SaaS Strategy Document

9. Multi-tenant approach (horizontal vs. vertical applications) • Multitenancy refers to a principle in software architecture where a single instance of the software runs on a server, serving multiple client organizations (tenants).

10. SaaS strategy elements • The Threat and Opportunity Matrix will help identify and prioritize the long-term opportunities of implementing a SaaS strategy. Long-term opportunities • The Threat and Opportunity Matrix will help identify the long-term threats of implementing a SaaS strategy. Long-term threats • From the SaaS Universe we need to select those domains that worth pursuing at the state level. Selection of domains • Multiple agencies use a single software instance. Identify the horizontal and vertical application domains. Multi-tenants selection • Brainstorm and select top essential and desirable criteria for picking vendors. Vendor criteria SaaS Strategy Document

11. How do we select vendors? • Essential criteria • Desirable criteria

12. Essential Desirable • ___________________ • ___________________ • ___________________ • ___________________ • ___________________ • ___________________ • ___________________ • ___________________ • ___________________ • ___________________ • ___________________ • ___________________ • ___________________ • ___________________ • ___________________ • ___________________ Vendor selection criteria Essential Desirable      

13. SaaS strategy elements • The Threat and Opportunity Matrix will help identify and prioritize the long-term opportunities of implementing a SaaS strategy. Long-term opportunities • The Threat and Opportunity Matrix will help identify the long-term threats of implementing a SaaS strategy. Long-term threats • From the SaaS Universe we need to select those domains that worth pursuing at the state level. Selection of domains • Multiple agencies use a single software instance. Identify the horizontal and vertical application domains. Multi-tenants selection • Brainstorm and select top essential and desirable criteria for picking vendors. Vendor criteria SaaS Strategy Document

14. SaaS Strategy Document

15. SaaS strategy elements • The Threat and Opportunity Matrix will help identify and prioritize the long-term opportunities of implementing a SaaS strategy. Long-term opportunities • The Threat and Opportunity Matrix will help identify the long-term threats of implementing a SaaS strategy. Long-term threats • From the SaaS Universe we need to select those domains that worth pursuing at the state level. Selection of domains • Multiple agencies use a single software instance. Identify the horizontal and vertical application domains. Multi-tenants selection • Brainstorm and select top essential and desirable criteria for picking vendors. Vendor criteria SaaS Strategy Document

16. Team A Report-out

17. What it a SaaS Strategy and why is it important? • The Software as a Service (SaaS) strategy represents the methodology and process guidelines for the ongoing acquisition of SaaS solutions. • There are a variety of benefits to the State including opportunities of lower cost of ownership, improved data and process performance and process consistency. On demand solutions historically have provided reduced maintenance costs, faster implementation and adoption times. This strategy provides the opportunity to foster consistency of software applications across agencies, improve quality and efficiency and reduce risk.

18. Stakeholders affected • Agency business owners • Citizens • CIO’s • IT staff • Enterprise business owners • Legislature (must adopt budget perspective) • Local government • Federal government

19. Long Term Strategies • Effective/Efficient Procurement Process • Effective ongoing menu of SaaS services (available online) • Stakeholder engaged governance • At some point having all stakeholders provide input for a hybrid model • A funding model that allocates funding for a SaaS model. (Requirement for re-allocation of funding methodology) • Appropriate development of standards for SaaS solutions

20. Threat and Opportunity Matrix Hindrance (Threat) Help (Opportunity) Short Term Quality improvement Resource efficiency Quick Business Process Improvement Change Adverse Process Changes Risk Funding Standards Long Term Transition Cost savings Vendor Exiting Data Security

21. Addressing risk factors

22. Addressing risk factors (cont.)

23. [1] A horizontal application is a software package designed to be used by many different kinds of organizations and individual users. In terms of the SaaS strategy, horizontal applications refer to applications that will be used by all /multiple agencies. [2] A vertical application is a software package designed to be used by a single market. In terms of the SaaS strategy, vertical application refer to applications that will be used by single agencies for particular needs specific to the area of business.

24. Action Plan