Outsourcing Benefits of Call Centers in Costa Rica

1. Outsourcing Benefits of Call Centers in Costa Rica Using a multinational Call Center has it’s benefits http://www.dialogue-marketing.com/

2. Benefits • Call centers in Costa Rica offer many benefits that are not available in many of their U.S. counterparts. We will be discussing a few of these benefits and why choosing a call center in Costa Rica not only helps to build and improve domestic and international customer relationships, but also helps to lower total costs as opposed to using a U.S. based call center. http://www.dialogue-marketing.com/

3. Improve Customer Relationships, both Domestically and Internationally Amongst the many areas and issues that a company may have when considering “outsourcing” their help desks and customer services, is that they will lose their customer relationships and in turn, lose future sales. This is where call centers in Costa Rica can reassure you that they are who you are looking for, and that you can trust them with your customer relationships and services. Whereas typical call centers in the U.S. may speak one language, English, Costa Rican call centers have employees that are bilingual in both English and Spanish, as well as some that are multilingual, knowing English, Spanish and either Portuguese, Italian or German. The ability to have customer service representatives that speak a wide range of languages not only helps when you are working with multinational clients, it also helps when you are dealing with domestic customers as well. http://www.dialogue-marketing.com/

4. Better Service at a Lower Cost Home to over 200 high tech, multinational companies thanks to the outstanding academic level of its population, as well as the high standard of modern services, Costa Rica also offers 100% redundancy, and more than 90% of its energy is renewable. • What does this mean for my business? To put it short and simple, lower costs overall. Whereas domestic call centers may not have renewable energy resources, certain Costa Rican call centers benefit from the over 90% renewable energy, which in turn lowers their costs. http://www.dialogue-marketing.com/

5. Lower Cost Does Not Mean Lower Quality Costa Rica ranks number 1 in Latin America in labor-employer relations, what this means for a potential partner is that your employees will be satisfied with their employer and in turn promote a positive attitude and disposition to all incoming calls and clients. Along with Costa Rica ranking number 1 in labor-employer relations, they also rank number 1 in Latin America for their education system, ensuring that all workers who are representing your company and customer service are educated with either a high school diploma and/or college degree. http://www.dialogue-marketing.com/

6. Conclusion With all the benefits mentioned above about call centers in Costa Rica, you can begin to measure the effects of using a domestic call center versus that of a Costa Rican call center. For more information on what types of services Costa Rican call centers can help you with, click here. http://www.dialogue-marketing.com/

7. About Dialogue Marketing • Dialogue Marketing goes beyond traditional call center services to improve business’s relationships with their customers by recognizing and responding to market trends that result in high touch/high value customer experiences. By combining a dynamic culture, passion, and innovation we work to enhance each stage of the customer lifecycle for the following industries: blood donor recruiting, communications, consumer products, ecommerce, insurance, financial, non-profits, and lending. Visit http://www.dialogue-marketing.com/ to learn more. http://www.dialogue-marketing.com/