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Performance Measurement 201: Measuring What Matters and Creating a Legacy

Learn about performance measurement and the importance of community engagement in decision making. Discover how involving citizens and stakeholders can lead to informed decisions, better policies, reduced conflict, and increased civic capacity.

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Performance Measurement 201: Measuring What Matters and Creating a Legacy

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  1. Performance Measurement 201: Measuring What Matters and Creating a Legacy (Please Note: Community Engagement 101 a prerequisite for this presentation.) Shelley Adams Director of Community and Corporate Planning City of Kitchener

  2. Community Engagement 101 What is this “community engagement” thing? “regularly involving citizens through the sharing of information, through consultation on specific projects, and through active and ongoing participation in the development of city policies, strategies, programs, and projects.”

  3. City of Kitchener’s Commitment to the Public To the best of its ability and as appropriate, the City of Kitchener is committed to utilizing community engagement strategies and tools that involve the community in decision making to the highest degree possible. It is in everyone’s best interest to support leadership and community capacity.

  4. Stake-holder Stake-holder Stake-holder Stake-holder Stake-holder Stake-holder Stake-holder Stake-holder Stake-holder Stake-holder Stake-holder Stake-holder Stake-holder Stake-holder Stake-holder Stake-holder Project Lead = CoK& other stakeholder Project Lead = City City = Project Lead Project Lead = not CoK Community Engagement Framework

  5. Together, we will build an innovative, caring and vibrant Kitchener with safe and thriving neighbourhoods. Community Vision Diversity Environment Community Priorities Dynamic Downtown Leadership & Engagement Development Quality of Life Efficient & Effective Government Corporate MissionProudly providing valued services to our community The People Plan Foundations Building the Plan

  6. Community Priorities • Quality of Life • Leadership & Engagement • Diversity • Dynamic Downtown • Development • Environment

  7. Supporting Strategies • Leisure Facilities Master Plan • Environmental Strategic Plan • Economic Development Strategy • Downtown Strategic Plan • Growth Management Strategy

  8. Foundation: Our People

  9. Supporting Initiatives… • Comprehensive Corporate Training Strategy (Phase 1 - Corporate Training Catalogue) • Enhanced Internal Communications • Employee Culture Survey (measuring progress)

  10. Foundation: Efficient & Effective Government

  11. Supporting Initiatives… • Delta Project • External Communications • Customer Service Strategy • Central Maintenance Facility • Enterprise Risk Management

  12. Performance Measurement 2001

  13. Performance Measurement 201 City of Kitchener Strategic Plan & Supporting Strategies Departmental Business Plans Annual Operating Budgets Departmental Work Plans Communicating On Progress Performance Management

  14. Communication On Progress • Annual Report to Citizens • Corporate Annual Status Report • Citizen’s Report Card

  15. Community Engagement and Measuring Performance So why would you bother? • Shared understanding • Informed decisions • Better policy • Reduces conflict • Cultivate civic capacity • Access at the margins

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