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VCX IP Telephony Solution Solution Brief

VCX IP Telephony Solution Solution Brief. VCX Release 9.0 Technical Customer Presentation. August 4, 2009 3Com Technical Marketing Engineering. Disclaimer – Future Products.

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VCX IP Telephony Solution Solution Brief

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  1. VCX IP Telephony SolutionSolution Brief VCX Release 9.0 Technical Customer Presentation August 4, 2009 3Com Technical Marketing Engineering

  2. Disclaimer – Future Products This document contains forward-looking statements based on current expectations, forecasts and assumptions of the company that involves risks and uncertainties. 3Com does not guarantee that any feature or product mentioned in this document will be produced, or produced in the form described. 3Com reserves the right to modify its roadmaps without notice.

  3. VCX IP Telephony Solution • Voice as an Application • Collaborating with enterprise applications and the desktop • Ease of Use • Web based administration • A Complete Solution to Fit Your Communication Needs • Centralized and/or Distributed Survivability VCX

  4. VCX Family of Products • End to end SIP solution on Linux since inception in 2003 VCX Enterprise VCX Connect VCX Power “Reliable” “Simple” “Scalable” “Standards” “Collaboration” “SIP” “Virtualize” “Flexible” “Unified Communications”

  5. 3Com VCX IP Telephony for Enterprises of all Kinds • Small to Medium Enterprise – VCX Connect • Medium to Large Enterprise – VCX Enterprise • Small to Large Enterprise IBM Power System – VCX Power Number of Devices 5,000+ 1,500 200 VCX on Power 100 Up to 5,000 Users Up to 5 Branch Offices Up to 12 Regions Up to 24,000 Users Total Optional Redundancy 30 VCX Enterprise Expand VCX Enterprise Classic VCX Connect 200 VCX Connect 100 Up to 5,000 Users Up to 50 Branch Offices Up to 12 Regions Up to 24,000 Users Total Redundancy Required Up to 1,500 Users Up to 5 Branch Offices Up to 12 Regions Up to 10,000 Users Total Redundancy Required Up to 250 Users Up to 6 Regions Up to 1,500 Users Total Optional Redundancy Up to 100 Users Up to 6 Regions Up to 600 Users Total Optional Redundancy 5

  6. Soft Phone with full telephony controls Multi-party audio and desktop video conferencing No need for an external conferencing server Presence directly to VCX Call Processor Basic Edition included with Basic and Business IP Phone license 3Com Desktop Communicator

  7. Load Outlook Contacts Integrated Call Recording Notes and recordings in Outlook Journal Click to Call from Contacts Live Messenger support 3Com Desktop Communicator Outlook Edition

  8. LDAP Synchronization • One way user synchronization from LDAP Directory  VCX • IBM Domino on IBM System i/Power System i5/IBM i • IBM Domino on Windows 2003/2008 • Microsoft Active Directory on Windows 2003/2008 • OpenLDAP on Linux LDAP 8

  9. 3Com Collaboration with Sametime • Sametime Server on IBM i or Windows • Click to Dial from Sametime desktop client • See Telephony Presence of your contacts • Even when they are not logged in to Sametime • Telephony controls in the chat window • Click to Conference

  10. 3Com Collaboration with Email • Voice and Fax Auto Delivery to Email • Voice as WAV attachment, Fax as TIF or PDF attachment • POP3/IMAP Sync with Exchange 2003/2007 and Groupwise • Unified Inbox with Domino Email Server (on IBM i or Windows)

  11. Automatic Call Distribution (ACD) • 5 Routing Algorithm Choices • Always open or custom hours with shifts • Position-In-Queue Announcements • Multiple ACD Group membership • VCX multi-site deployments • Delayed Announcements • Closed Announcements • ACD Desktop Statistics • Agent wrap-up time ACD Groups ACD Agents ACD Agent ACD Agents • Up to 150 ACD Groups per CallP • Up to 75 ACD Agents per Group

  12. Call Admission Control • Ability to throttle media traffic to prevent VoIP over-subscription • Fail over to a user-configurable PSTN route • Set threshold limits in either: • Bandwidth (kbps or mbps) OR Number of allowable calls VCX Secondary VCX Primary LAN LAN LAN LAN LAN WAN VCX Branch Office 2 VCX Branch Office 1 VCX Remote Office 1

  13. Ease of Use with System Administration Framework • Web based centralized system administration • Web based user interface

  14. View and listen to Voice Messages via Web Interface • Simple navigation in Web User Interface between IP Telephony and IP Messaging • Display the voicemail available on a user’s mailbox and allows the user to play the voicemail message on their PC

  15. Application Choices • Included VCX Applications from 3Com: • CDR Reporting • ACD Real Time Statistics • Optional VCX Applications from 3Com: • Exchange Call Center • EPIC Center Contact Center • IP Conferencing • IP Presence • IP Tele Commuter

  16. IP Phone Portfolio 3Com 3103 Manager Phone 3Com 3102B Business Phone 3Com 3102C Backlit Business Phone 3Com 3101 Speaker Phone 3Com 3105 Attendant Console 3Com Convergence Center Client 3Com 3101 Basic Phone 3Com Desktop Communicator

  17. Media Gateway Choices • V6100 Modular Digital Gateway • Can mix analog and digital modules on the same chassis • Up to 4 T1/E1 per chassis (1, 2, 4 span T1/E1 modules) • Up to six total modules in one 1U chassis • 4-port FXO and 4-port FXS modules • 4-port BRI module (PTP, PTMP) • V7122 Digital Media Gateways • (T1/E1/PRI/CAS) - 1, 2, 4, 8 &16-span • V7111 Analog Media Gateways • (FXS) 2, 4, 8, & 24 Channels • (FXO) 4 & 8 Channels • FXS/FXO 2/2 & 4/4 Channels

  18. VCX Connect Multi Region • Use VCX Connect 100 or VCX Connect 200 servers • Optional Redundancy VCX Connect Regional Office 1 VCX Connect 200 (Secondary) VCX Connect 200 (Primary) 3Com V7122 3Com V7122 LAN LAN WAN 3Com V7111 3Com V7111 Remote Office Remote Office LAN LAN LAN VCX Connect 100 VCX Connect Regional Office 2

  19. VCX Enterprise Classic Region and Branch • Implement HQ + distributed survivability with centralized admin VCX Enterprise Classic Regional Office VCX V7205 VCX V7205 3Com V7122 3Com V7122 LAN LAN WAN 3Com V6100 3Com V7111 Branch Office 3Com V7122 Remote Office LAN LAN LAN 3Com V7005 Branch Office

  20. VCX Enterprise Expand Scales Up to 50 Branch Offices • Up to 5,000 devices per region using V7205 servers • Up to 50 Branch Offices per region, up to 12 regions, up to 24,000 devices enterprise-wide VCX Enterprise Expand Regional Office With VCX Enterprise Expand, no users at Regional Office  All are configured on Branch Offices IP Messaging (Secondary) Intelligent Mirroring IP Messaging (Primary) VCX Data (Secondary) CDR Server LAN VCX Call Processor (Secondary) VCX Data Redundancy VCX CallP Redundancy Up to 50 Branch Offices WAN LAN LAN LAN LAN V6000 Branch Office Up to 100 devices V7205 Branch Office Up to 1,500 devices V7005 Branch Office Up to 500 devices V6100 Branch Office Up to 100 devices

  21. VCX Power Region and Branch Configuration • Implement distributed survivability with centralized administration • Use IBM Power System servers at Regional Office • Use V6000 and/or V6100 as VCX Branch Offices VCX Power Regional Office IBM Power 520 IBM Power 520 LAN LAN 3Com V7122 3Com V7122 WAN 3Com V6100 3Com V7111 LAN LAN LAN Branch Office Remote Office Branch Office 3Com V6000

  22. 3Com Enterprise Voice Solutions • Designed for the present& future • Voice as an application • Provides investment protection • Standards based network and application integration • Reduces operational expenses • Centralized administration, single voice/data infrastructure, reduce footprint - go “green” • Increases productivity and customer satisfaction • Mobility, unified communications, integration of collaborative applications

  23. Thank you

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