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Know the Network Engagement Criteria

Know the Network Engagement Criteria. Identifying and Assessing Candidate KTN Engagements. Know the Network. Always. KTN Engagement Criteria. Engagement. Direct customer or partner Rapid engagement cycle – account team, partner and customer

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Know the Network Engagement Criteria

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  1. Know the Network Engagement Criteria Identifying and Assessing Candidate KTN Engagements Know the Network. Always.

  2. KTN Engagement Criteria Engagement • Direct customer or partner • Rapid engagement cycle – account team, partner and customer • Cisco account team and partner willing to co-manage contract management • Engagement should not be gated by other interactions/programs within Cisco; check with program owners for permission to engage • Prior NOS/Advanced Services engagements in place should be reviewed • Renewal within the next 3–5 months

  3. Customer • Commit to participating in – and completing engagement • Agree to co-manage contract management • Delegate a dedicated customer or partner resource available to participate • Abide by SLAs for engagement turnaround times • Comply with engagement scope • Pledge to commit to establish/review internal process for tracking changes in the network • Maintain contracts updated at an agreed upon frequency (establish MACD) KTN Engagement Criteria

  4. Network • One network per engagement • Product profile / mix well supported by discovery tool (e.g., CNAC supports the top 350 products and ensures that the bulk of the network is in the scope of the CNAC Collector) • Target networks accessible / available for customer collection • Fewer than 3000 chassis in each network segment recommended (CNAC) • Customer or partner to identify the Hostname Physical Location KTN Engagement Criteria

  5. KTN Engagement Criteria Contracts / Data • List of specific service contract numbers • Focus on serialized and priority items (those with a service value > $0) • Initial contract accuracy > 70% • Non-factor based (Non-SP Base) pricing recommended • Service contracts without multiple end customers on a contract recommended

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