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A.C.U.T.E.

Personal Safety in the Workplace MICHAEL NERNEY and ASSOCIATES P.O. Box 93 Long Lake, NY 12847-0093 (518) 624-5351 mcnerneyLL@frontiernet.net. A.C.U.T.E. A ware. A.C.U.T.E. C ontrol. A.C.U.T.E. U tilize. A.C.U.T.E. T rust. A.C.U.T.E. E valuate. Types of Violence. Emotional

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A.C.U.T.E.

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  1. Personal Safety in the WorkplaceMICHAEL NERNEY and ASSOCIATESP.O. Box 93Long Lake, NY 12847-0093(518) 624-5351mcnerneyLL@frontiernet.net

  2. A.C.U.T.E. • Aware

  3. A.C.U.T.E. • Control

  4. A.C.U.T.E. • Utilize

  5. A.C.U.T.E. • Trust

  6. A.C.U.T.E. • Evaluate

  7. Types of Violence • Emotional • Loss of emotional control • Precipitating factors • Other influences • Instrumental • Use of force, assault, or threat for gain • Social Learning • Environmental Factors

  8. Setting Limits • NEUTRAL LANGUAGE • HERE AND NOW • FLEXIBLE TIME

  9. Choices and Consequences • Consequences must be: • Clear • Appropriate • Enforceable

  10. Choices and consequences • Language Structure • If/Then • Only two choices • Link the negative behavior to the consequence first • Link the positive choice to the positive outcome

  11. Choices and consequences • Reinforce the “good” choice by references to past positive behaviors • Wait a little minute • Move to the next intervention

  12. Directive statements • Command Voice • Name • “I” want • Behavior • Location

  13. Stages of Violence • Stage 1 • Stage 2 • Stage 3 • Stage 4

  14. Safe Space • 3 Zones • 1 • 2 • 3

  15. Safe space • Stop and Talk • Ready and steady

  16. Safe space • Assume the Position • Supportive Stance • 1 • 2 • 3 • 4

  17. SUPPORTIVE STANCE • All Hands on Deck

  18. Transporting clients • Meet and Greet • Outside the Vehicle • Review and Assess • Escort

  19. Transporting Clients • Best Seat In the House • Pros and Cons • Call It In

  20. Transporting Clients • Driving Strategies • Emergency Action

  21. Home visits • Drive By • Approach

  22. Home Visits • Entry • Emergency Exit

  23. Basic Survival Rules • Don’t Make It Worse • Set Real Limits • Respect Personal Space • Trust Your Instincts • Respect Threats

  24. Wrap up/q & A

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