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BA 471 Management Information Systems

BA 471 Management Information Systems. Process Maturity and Quality. Process Maturity and Quality. Process : A set of related tasks performed to achieve an outcome. Process Maturity : Repeatable Formalized Best practices Measured Continuously improved. Process Maturity and Quality.

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BA 471 Management Information Systems

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  1. BA 471Management InformationSystems Process Maturity and Quality

  2. Process Maturity and Quality • Process: A set of related tasks performed to achieve an outcome. • Process Maturity: • Repeatable • Formalized • Best practices • Measured • Continuously improved

  3. Process Maturity and Quality • Engineering and Process Maturity – Why? • Information Systems and Process Maturity • Why?

  4. Process Maturity and Quality • Process Maturity and IT: • Methodology – organizes work into • Phases • Tasks • Deliverables • Sequence

  5. Process Maturity and Quality • Methodology – Basics

  6. Process Maturity and Quality • Methodology & Deliverables

  7. Software Delivery Process CA Pre-Work Tollgate 0 Analysis High Level Design Tollgate 1 Detail Design/ Construction User Testing Tollgate 2 Deployment • Goal: • Prepare high level project scope • Goal: • Provide Go/NoGo/Redirect Decision • Goal: • Define solution to Business Need • Goal: • Define and Design IT Solution • Goal: • Provide Go/NoGo/Redirect for Construction/Buy • Ready for CA • Goal: • Create IT Solution • Goal: • Test IT Solution • Goal: • Provide Go/NoGo/Redirect for Go Live! • Goal: • Deploy IT Solution • Roles: • PM • BA • User Rep. • Training Dept. • PE • Prod Support • Infr. Rep(s). • Vendor Liaison • Roles: • PM • BA • PE • Infr. Rep(s). • Appl. Dev. • Vendor Liaison • Test Rep. • Roles: • PM • BA • PE • User Rep. • Infr. Rep(s). • Vendor Liaison • Test Team • Roles: • PM • BA • PE • Tech. Lead • Infr. Rep. • Test Rep. • Legal Rep. • Roles: • PM • PE • Bus./Prj. Sponsor • Infr. Rep. • Bus SME • Roles: • Exec Spons. • Sr. IT Mgt. • PM • PE • Infr. Rep. • Roles: • PM • BA • Bus SME • PE • Infr. Rep. • Roles: • Exec Sponsor • Sr. IT Mgt. • PM • PE • BA Rep. • User Reps. • Test Rep. • Arch. Rep. • Vendor Liaison • Roles: • Exec Sponsor • Sr. IT Mgt. • PM • PE • BA • User Reps. • Infr. Rep(s). • Tech Lead • Activities: • Define User Reqs. • Define as-is & to-be Bus. Process (detail) • Activities: • Go Live! • Health Check • Transition to Support • User Training • Create Supporting Docs. • Legal Closeout • Implement Production Support • Lessons Learned • Celebration!! • Activities: • ROM ROI • Determine project scope • Identify as-is & to-be bus. proc. (high-lev) • Acknowledge Resource Needs going forward • Develop Multi-Phase Plan • Materials: • TG0 Summary • TG0 Signoff • Activities: • Design Solution • Build vs. Buy considerations • Activities: • Prepare Envs.(Dev, QA, Prod) • Develop Product • Unit Test • System Readiness Testing • Load Testing • Activities: • Alpha Test • Beta Test • User Acceptance Testing • Materials: • TG2 Summary • TG2 Signoff • Reviews: • Design • Risk • Architecture • Conference Room Pilot • Legal • Conversion Plan Review • Reviews: • Risk • User Reqs. • PowerPoint UI • Materials: • TG1 Summary • TG1 Signoff Obtain CA Approval • Reviews: • UAT Review • Reviews: • Deployment Readiness Review • Training Review • SLA. for Prod Support • Reviews: • System Readiness Test Review • Materials: • Software Support Docs. • Release Notes. • User Manuals • User Acceptance Docs. • Lessons Learned • Test Docs. • Materials: • PM docs: Project Plan, Risk List, issues list, Comm. Plan, Change Mgt. Plan, MGPP, etc. • Process flow • User Reqs. • Conf. Room Demo • Production Support SLA • Reviews: • Technical • Project • Materials: • Detailed Design Docs. • Detailed Project Plan • Training Plan • Conference Room Pilot • PM docs • Test Approach • Materials: • Post Production Review Approval • Signoff Approvals as appropriate • Project Post Mort. • Materials: • Product • Test Docs. • Testing Approach • Deployment Plan • Project Plan • Materials: • Project Request • Inf Eng Req (v.TG0) • High Level Project Plan

  8. Process Maturity and Quality • Process Maturity • Takes time to develop • “Process” has a mixed reputation – Why?

  9. Process Maturity and Quality • Process Maturity Levels Optimized Managed Defined Repeatable Initial

  10. Process Maturity and Quality • Assessments and Standards for Process • CMMi • Six Sigma • ISO 9000 • CobIT • ITIL

  11. Process Maturity and Quality • Process v. Product • Quality Assurance: • How good is your process? • Quality Control • How good is your product?

  12. Process Maturity and Quality • Measuring Quality • Product • “How well does the finish product meet the customer’s expectations?” • Count defects and map to source • Requirements • Design • Implementation

  13. Process Maturity and Quality • Measuring Product Quality

  14. Process Maturity and Quality • Measuring Process Quality • Not quite as precise/mathematical • Reviewers evaluate maturity; rate

  15. Process Maturity and Quality • The Pros and Cons of “Process” and Process Maturity

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