Wagner-Peyser Services in the Employ Florida Marketplace

1. Wagner-Peyser Services in the Employ Florida Marketplace Part I: An Introduction to Core Service Codes

2. Employ Florida Marketplace (EFM) • EFM documents labor exchange activities • Service codes are in sequential order • Codes range from 000s-900s • Codes differentiate self-services from staff-assisted services • Assist with program association

3. 000- System or Staff Generated Self Service

4. 100 – Core Services • Staff-assisted services • Provided on-site at One-Stop Career Center • Used by various programs • Universally accessible

5. Self Services***(000) • 006*** Self Service Job Search through VOS • 005*** Self Service Labor Market Research • 004*** Self Service Information on Training Providers, Performance Outcomes • 090*** Skills Self-Assessment • 007*** Self Service Résumé

6. 099 511N Issued and Explained • Required to be provided to MSFWs • Document explains the services that can be provided by the one-stop center • Does not commence or extend participation

7. 100 Validate I-9 • Provides information to staff that an I-9 has been validated • May be requested as a requirement for referral to agricultural jobs or other orders • Does not extend or commence participation

8. 101 ***Orientation • Structured, on-site session • Acquaints customers with the One-Stop Career Center, available services and programs • Session times may vary • Provided by, or in conjunction with, One-Stop Career Center staff

9. 102 *** Initial Assessment • Initial analysis of a customer’s strengths and weaknesses in relation to: • Education, work history, vocational skills • Identify employment goals, barriers and services needed • Information should be used to develop an employment plan

10. Initial Assessment Documentation • Document results on the case notes screen • If documentation is maintained by hard copy, case note the location • Include sufficient detail for other staff to be able to follow • Should list specific points analyzed

11. 103 ***Information on Training Providers, Performance Outcomes • Provision of specific training related information and resources • Automatic system documentation in EFM

12. 104 *** Job Search Workshop • A short seminar to provide comprehensive job search techniques • Must include: labor market information, application/résumé writing, interviewing techniques and how to find job openings • Subjects may be provided individually • Service cannot be recorded until all components have been provided

13. 105 *** Job Finding Club • Encompasses all elements of the Job Search Workshop • Suggested duration of 1-2 weeks • Structured, supervised individual and/or group support • Ultimate goal is to obtain a job

14. 106 *** Provided Internet Job Search Support/Training • Worked with a job seeker to train on using the Internet for job search • Using a search engine • Using EFM

15. 107 *** Provision of Labor Market Research • Provides local labor market information relating to: • Occupational staffing patterns, hiring patterns, working conditions and wage information • May be provided to job seekers in person, by telephone or mail • May be provided multiple times • Duplication of the same specific LMI service should be avoided

16. Provision of Labor Market Information Documentation • Record LMI on the case notes screen • LMI entries should document specific information provided to the customer • LMI services may be monitored

17. 109 *** Case Coordinated Services • Veteran Program staff use this service to document coordination with community agencies and other federal, state and local governments who provide related services.

18. 110 *** AttendedRapid Response • Staff provide information at a Rapid Response event • Enter the response event number, if available

19. 111 TAP Workshop • Documents attendance at a Transition Assistance Program (TAP) workshop for service members transitioning to civilian life after leaving the military • Not a reportable service

20. 112 *** Job Fair • Structured gathering with individuals seeking work and employers seeking workers • Location arranged in conjunction with the One-Stop Career Center • Attendance logs should be available • Retain for one-year after the program year of the event • Referral to the event is not sufficient to obtain credit • Must be verified by the attendance log

21. 113 *** Job Search Plan • A plan that focuses on how to look for a job • May address the following questions: • What do you want to do? • What skills do you have that an employer would want? • How do you create a resume? • Where can you find out about open jobs?

22. 114 *** Staff Assisted Job Search • Staff provide job search services to job seekers • Job search can be performed using EFM or any other job search site, such as: • CareerBuilder • Monster • Indeed

23. 115 *** Résumé Preparation Assistance • Session providing résumé building information • Provide instructions on the content and format of résumés and cover letters • Includes assistance with the development and production of a résumé

24. 116 *** Received Service From Staff Not Classified • Staff provide a service not listed in EFM • Document specific service on the ‘Notes’ screen • Identify the action and result of the action

25. 117 Outreach Vet/MSFW • Outreach performed on an individual job seeker • May include providing information about available services for Veterans or MSFWs • Does not commence or extend participation

26. 118 Failed to Respond to Call-In • Can be used to note a job seeker’s failure to respond to a request by staff

27. 120 *** Use of One-Stop Resource Room/Equipment • Job seeker utilizes the resource room • Can be recorded for any variety of services in the resource room including: • Use of the telephone • Using the fax machine • Making copies of a résumé

28. 123 *** Job Development Contacts “Process of securing a job interview with a public or private employer for a specific job seeker for whom the One-Stop center has no suitable opening on file.”

29. 123 *** Job Development Contacts • Record the activity code • Document JD contact on the case notes screen • Record employers name • If job seeker is hired, create a JD job order • Take credit for the placement

30. 124 *** Received Bonding Assistance • Provides a federal fidelity bond to employers for hiring at-risk job seekers • Document the employer’s name, job seeker’s start date, amount of the bond and who verified the information on the case notes screen • Maintain a copy of the bonding form at the one-stop center

31. 125 *** Job Search/Placement Asst., including Career Counseling • May be used to identify Priority Re-employment Planning (PREP) Program Placement Services

32. 126 *** Tax Credit Information • Work Opportunity Tax Credit (WOTC) program provides a tax incentive to private, for profit employers to hire individuals from certain target groups • Service may be recorded for providing informational services regarding the program

33. 127 *** Reportable Service From DVOP/LVER • Service for veterans by a Disabled Veteran Outreach Program (DVOP) or Local Veterans Employment Representative (LVER) • Staff time expended providing a service which is not listed in EFM • Document service on ‘Case Notes’ screen • List the action and result of the action

34. 128 *** Assigned Case Manager • Service code for veteran use only • Identifies veterans who have been assigned a case manager (i.e. Chapter 31 VR&E) • Document service on the case notes screen • Include the veteran representative’s name

35. 129 *** Received Case Management Services • Service code for veteran use only • Identifies veterans who have received and completed intensive case management services • Document service on the case notes screen • Include the veteran representative’s name

36. 130 *** Proficiency Testing • A proficiency test examines knowledge or skill in a particular area • Code may be recorded if the One-Stop provides proficiency testing • Document service on the activity service plan and list the type of test and outcome/results in a case note or assessment tab

37. 131 *** Testing/ background check as required by employer • Any testing an employer requires the One-Stop Career Center to provide • May be a specific aptitude test, personality test, interest inventory, etc. • Document the type of test and any pertinent information on the assessment tab or the case notes screen

38. 132 *** Testing - Other • Captures tests not otherwise listed in EFM • Must be provided by One-Stop staff • Documentation should be recorded in the assessments tab or the case notes screen • List the test’s name, type of test and results

39. 134 *** EmployerPre-Screening • Pre-screening means to examine before selection • Staff can take this service when screening qualifications on a suppressed order does not result in a referral.

40. 135 Local Office Contact • Staff may use this code to note that a job seeker appeared at the One-Stop Career Center as a result of staff outreach • Other reportable services may be more appropriate if additional services are provided

41. 136 Follow-up Contact • Denotes follow-up has been provided to a job seeker • Can be used to notate any type of follow up ( i.e. following reemployment services, job referrals or soft exit report)

42. 153***Computer Skills Workshop • Provides instructions on how to use various computer applications • May include keyboarding skills, how to use e-mail, use of the Microsoft Office Suite, etc. • May be recorded for individual assistance or group workshops • May be used to record varying levels of comprehension (basic to advanced)

43. 154*** Social Networking Workshop • Use of social networking sites to search for employment and networking opportunities • May include addressing proper conduct while using these applications • Including when contacting employers and networking with other job seekers • May be used to document use of any social networking site • Facebook, Twitter, LinkedIn, MySpace, etc.

44. 155*** Interview Skills Workshop • Reviews guidelines and best practices on how to successfully participate in an interview • May address the following: • Appropriate attire; • Frequently asked questions; • Mock interviews, etc.

45. 156*** Soft Skills Workshop • Identification and discussion of key soft skills that are useful in the workplace • Soft skills include, but are not limited to: • Interpersonal communication in the workplace • Professionalism and work ethic • Critical thinking and problem solving • Teamwork • Creating a self image and reputation maintenance

46. 157*** Financial Management Workshop • Provides customers with information on personal finances • Topics may include: • Basic financial terminology • Assessing debt • Consumer Credit Counseling services • Building a budget, money management, saving, and retirement planning • Service may be taken when providing financial management seminars hosted by partner organizations • The One-Stop Career Center must have involvement

47. 179 *** Outside Web-Link Job Referral • System-generated service when performing a job search in EFM • Linked only to spidered jobs • Records when “Apply for this job” button is clicked

48. 180 – 187 ***Supportive Services • Supportive Services include: • Child/Dependent Care • Family Services • Transportation Assistance • Medical • Temporary Shelter

49. 180 – 187Supportive Services • Provide information regarding the service provider, type of service, and how to access services • Information may be provided in-person, phone, e-mail, or postal mail • Customers have a choice whether to take advantage of the services offered

50. 180 – 187Supportive ServicesDocumentation • Document the service on the case notes screen at the time of service code entry • Include the type of supportive service and the name of the agency the referral was given for