1 / 12

Return of Faulty Modem by Single Installer Process & Procedure to Comply Modem Management

Return of Faulty Modem by Single Installer Process & Procedure to Comply Modem Management Nasional Network Operation. Return Schedule. Faulty modem must be returned to ML within 1 week after confirmed faulty. It is recommended to return the modem during pickup of a new modem.

dustin-moon
Download Presentation

Return of Faulty Modem by Single Installer Process & Procedure to Comply Modem Management

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Return of Faulty Modem by Single Installer Process & Procedure to Comply Modem Management Nasional Network Operation

  2. Return Schedule Faulty modem must be returned to ML within 1 week after confirmed faulty. It is recommended to return the modem during pickup of a new modem. Modem rosakhendaklahdipulangkanke ML dalammasa 1 minggusetelahdisahkanrosak. Sebaiknya modem dipulangkansemasapengambilan modem yang baru.

  3. Return Guideline Do not keep a faulty modem for more than 1 week once confirmed faulty. Please follow all the process in the checklist for return of modem as highlighted on the next slide. Silapastikan modem rosaktidakdisimpanmelebihi 1 minggusetelahdisahkanrosak. Pastikanprosespemulangan modem diikutimengikut checklist di slide berikutnya.

  4. Process & Procedure to Comply • Checklist: • Arrange modem according to type. • List down modem serial number in Excel Sheet Format • Fill up MLRM11 and attached the list of modem serial number. (Item No. 2) • Seal the boxes and paste the labels on the boxes. • Send sealed boxes to ML and request ML Storekeeper to sign a copy of MLRM11. • Email the signed copy of MLRM11 and the list of serial number (in softcopy) to amillin@tm.com.my and noorasyikin.esa@tm.com.my Tick Please click next slide for further explanation.

  5. To do list: STEP No. 1 Arrange the modems according to type in standard boxes. Asingkan modem mengikut jenis ke dalam kotak yang berasingan. • The modems should be segregated into: • Modem-modem perlulahdiasingkanmengikut: • Billion Bipac 5112S (1000001371) • DB102 (1000001370) • DB108WL (1000001893) • Innacomm W3100 (1000002614) • OIB (Set Modem danDectphone) • Innacomm W3400 (1000002686) • DLINK DSL-2640B (1000002686) • Zyxel TM6841G (1000002686) FAQ Q:Jika tidak cukup jumlah modem mengikut size kotak? A:Tetap asingkan mengikut jenis. Q:Bagaimana jika saya dah terasingkan modem OIB ke dalam kumpulan modem lain? Perlukah saya menggantikan semula? A:Tidak perlu. (Sepatutnya perkara di atas tidak dilakukan)

  6. To do list: STEP No. 2 List down the serial number of the modem in MS Excel Sheet Format. Senaraikan serial number modem yang ingin dihantar dalam bentuk MS Excel. CONTOH: Senarai dalam bentuk excel

  7. To do list: STEP No. 3 Fill up Form Mat 11: Fill Up Plant ID and Returned By Section, and attached with List of Serial Number listed in Step No. 2 Isikan borang MLRM 11 dan lampirkan bersama senarai serial number dari Step No. 2. Maklumat ML adadilampirkandibahagianakhir presentation ini. Senaraikanjenis modem danjumlahmengikutjenis. Contoh: Billion Bipac 5112S 20 unit Tandatangan, isimaklumatberkenaandanpilih option (C) – Warranty.

  8. To do list: STEP NO. 4 Seal all the boxes and paste the labels. Tutup semua kotak dengan kemas dan tampalkan label.

  9. Label Property of Telekom Malaysia Type of Modem: Quantity: Company Name: Date Delivery: Property of Telekom Malaysia Type of Modem: Quantity: Company Name: Date Delivery: Print & Cut the labels to be paste on the boxes. Print the slide in A4 format, and cut the labels to be paste on the box.

  10. To do list: STEP 5 & 6 Boxes are ready to be send to ML. Kotak-kotak sudah sedia untuk dihantar ke ML. Important Note: Request ML Storekeeper to sign a copy of MLRM11 and email the copy along with the softcopy of Serial Number Listed in Excel Sheet to amillin@tm.com.my and noorasyikin.esa@tm.com.my once done. (Please make sure Serial Number is listed in complete set without any spaces) Failure to submit the list in full may affect your modem record and non-compliance will result in demerit. Nota Penting: Buat dua salinan MLRM11, satu untuk simpanan ML dan satu lagi untuk salinan syarikat tuan/puan. Sila emailkan salinan MLRM 11 yang telah ditandatangani penerimaan oleh pihak ML beserta senarai serial number ke amillin@tm.com.my dan noorasyikin.esa@tm.com.my . (Sila pastikan senarai serial number adalah sama seperti dalam system.

  11. THANK YOU

  12. Attachment

More Related