The Complete Picture of Fuji Xerox Global Services Presented by: Gary Venter

1. The Complete Picture of Fuji Xerox Global Services Presented by: Gary Venter Global Services Manager 5 Nov 2007

2. Xerox | Fuji Xerox • Xerox • Innovation • Group • Xerox Corporation 2006 Worldwide • Revenue $16 BN • Profit $1.2 BN • R & D Innovation 6% Revenue • Employees: 55,000 • Xerox • Production • Systems • Xerox • Global • Services • Xerox • Office • Group • Global Services Worldwide • Revenue: $4 BN • Contracts: 8,000 • Employees: 17,000 • Countries 160 • Xerox • Global • Services Fuji Xerox New Zealand 13 dedicated branches within New Zealand Over 450 employees nationally Supporting over 15,000 installations Managing over 200,000,000 impressions pm

3. Fuji Xerox Europe Developing Markets North America The ‘G’ in Global Services • Over 15,000 services professionals worldwide • 1,000 professional consultants, work practice specialists, systems integrators and process engineers • Operations in over 160 countries around the globe

4. Fuji Xerox Global Services • Focusing on processes that depend on documents and other rich sources of information, we help our clients build effective solutions to meet their business requirements • We work with our clients to manage and continuously improve their document intensive business from document creation and output, to archival, retrieval and transmission

5. Documents are Critical to Your Business • 7.5 billion documents are produced worldwide each year • 82% of organisations say documents are critical to the successful operation of their business • 70% of executives claim that the delay in updating documents in line with business requirements would make their organisation less agile • On average, 45% of an executive’s time is spent dealing with documents Sources: IDC Survey & White Paper – “Documents - The Life Blood of Your Business?” and University of California Berkeley

6. What do Documents Do? • Documents Affect • Revenue generation • Time to Market • Customer Satisfaction • Customer Communication • Brand Perception • Support processes • Invoices, Credit Card Applications Forms • Support products • Mobile Phone User Manuals, Car Service Manuals • Are a product • Customer Contracts, Insurance Policies Documents are the lifeblood of your business

7. Documents are a Significant Cost • 90% of companies do not track how much they spend on producing and maintaining documents each year* • If you don’t know the cost, how can you allocate a budget? • Who’s budget centre pays for it? * Source: IDC Survey & White Paper – “Documents - The Life Blood of Your Business?”, 2005 If you can’t measure it, you can’t manage it! *

8. Documents are Critical to Business Processes • Contract Management Car Rental Companies • Patient Records Hospitals • Financial Services Application Forms Banks • Patent Applications Patent Offices • And many processes that are common to all companies..such as the Accounts Payable/Accounts Receivable process Documents are a Major Process Improvement Opportunity

9. What Makes Fuji Xerox Global Services Unique Understanding Customer Problems Global Sales & Delivery Account Management Focus Advanced Technology & Proven Methodology Customer Experience Document & Business ProcessExperts Quantifiable – Measurable – Sustainable Results Delivering Value for Customers

10. Our Methodology • Improve / Manage • Assess • Design • Deliver • Design • a unique solution • Improve / Manage the process • Deliver Value • – cost savings and process effectiveness • Assess the opportunity

11. Line of Service Outsourcing service to improve the customer’s critical business processes, based on digitization of documents Outsourcing service to maintain and manage the customer’s office equipment to realize both TCO reduction and higher productivity Outsourcing service to optimize document production processes from design to delivery and contents management

12. Xerox Office Services • A comprehensive portfolio of services and solutions for managing document output and asset infrastructure in the office • Delivers measurable business results by leveraging a powerful set of office technology, business processes, methodologies and tools to reduce costs and improve productivity Office Services

13. Document Outsourcing & Communication Services • Areas of spend • Baseline spend • Comm. Print • A • S • S • E • S • S • M • E • N • T • Comm. Print • Time • Data Centre • Scaleable • Enterprise • Solution • Office • Repro • Time • Data Centre • Repro • Office • Warehouse • Repro • Repro • Time • Creative • Warehouse • Comm. Print • Comm. Print • Creative • Forms • Forms • Office • Office Document Outsourcing & Communication Services

14. Imaging and Archiving Services • Enables customers to capture documents electronically and to convert and manage them within a business critical process Image capture Document Conversion Data capture & processing Hosting Business Process Services

15. Financial and Administrative Services • Enable faster processing of accounting transactions through process automation, increasing process efficiencies and therefore improving bottom line • We manage the capture, indexing, workflow and storage of documents like invoices and proof of delivery Business Process Services

16. Client Account Lifecycle Management • Help deliver faster responses and superior customer service by optimising the account creation and servicing processes • Streamline the business processes by digitally receiving, reviewing and approving applications as an outsourced or managed service Business Process Services

17. Thank You