Estates & Facilities Management Delivering Profound Impact

1. Estates & Facilities Management Delivering Profound Impact Cofely-GDF Suez delivering the London 2012 Games Olympic Park Legacy in Partnership with the London Legacy Development Corporation

2. Delivering the Olympic Legacy • The UK bid to host the “2012 Games” addressed the issue of Legacy in these terms -The most enduring legacy of the Olympics will be the regeneration of an entire community for the direct benefit of everyone who lives there. • The Mayor of London and the Olympic Host Boroughs have set a 20 year “Convergence” target” to ensure that by 2030 local residents will have the same social and economic chances as their neighbours across London.

3. Introduction • LLDC and Cofely are working in partnership to deliver the legacy of London 2012 Games at QEOP • Beyond FM – full area regeneration over next t 5-10 years • Environmental, Social and Economic benefit to the area • Cofely is operational arm of LLDC’s Park Operations and Venues team • 24 separate FM service activities delivered • Supply of heating and cooling through 2x low carbon energy centres • Over 300 Staff and operatives • Partnership at QEOP has evolved since 2008 through following stages: • Pre-Games infrastructure • Games time • Transition • North Park & South Park Re-openings • On-going development

4. Queen Elizabeth Olympic Park Timeline • 2008 – Design & build of energy centres & network begins • 2010 – Kings Yard Energy Centre operational • 2011 – Stratford City Energy Centre operational – Westfield Shopping Centre • 2012 – Heating, Cooling & FM provision for London 2012 Olympics • 2012 – 40 year heating & cooling concession begins • 2013 – Park Hosts summer of large scale events and concerts • 2014 – 10 year FM services agreement begins • 2014 – East London Energy: First provision of heating to East Village (former Athletes Village) • 2014 – South Park opens to public (including the ArcelorMittal Orbit) • 2016 – Stadium opens • 2014 – 2023 Park developed – 1.4m sq m commercial space 29,000 housing units

5. Energy - Queen Elizabeth Olympic Park and Stratford City • Design, build & operate district energy scheme • £100m investment • 40 year concession • 18km of networks, 2 energy centres • 70 Heating and cooling Sub Stations • First Phase Capacities • 90 MW Heating • 57 MW Cooling • 10 MW Electrical • Total Capacities • 195 MW Heating • 64 MW Cooling • 30 MW Electrical

6. FM Provision at the Queen Elizabeth Olympic Park • Facilities management of iconic venues – Aquatics Centre, CopperBox, ArcelorMittal Orbit • Cleaning, M&E, Helpdesk, Health & Safety • Parkland, highways and waterways maintenance • Waste management • Park security • Project management • Event services / Play Services • ArcelorMittal Orbit and The Podium • Marketing, sales, visitor experience • Retail shop • Catering, hospitality and event management • Olympic Stadium, Press & Broadcast Centre

7. Unique Contract and Partnership • Once in a generation opportunity required forward thinking approach • Long term partnership • Flexibility • Innovation • Investment • Joint approach to value creation • Multiple stakeholders • Delivering the Legacy - Profound Impact by following the guiding principles of the partnership • 1. Whole estate approach • 2. Quality and standards • 3. Access and inclusion • 4. Sports, physical activity and events • 5. Marketing and tourism • 6. Education, outreach and community involvement • 7. Employment, skills and training • 8. Environmental sustainability and ethical sourcing • 9. Commercially minded and community grounded

8. Profound Impact Three types of impact together make a ‘profound impact’: • Impact of our work on the built environment and the Park • Unique contract - timeline of investment and flexible service provision • High quality venues and parklands and high expectations • Environmental Impact – low carbon development • Attracting visitors to the QEOP • Social and Economic Impact – “Convergence” • Investment in Community Interest Company ‘Our Parklife’ • Provision of local employment , training and volunteering • Use of local suppliers / businesses in the supply chain + training for them • Apprenticeships • Relocation to QEOP • Impact of our work on the wider FM industry • Example of an FM model to meet future needs within the public sector? • A showcase to make FM a career of choice – Trainees, Apprenticeships and Graduate Placements • Sharing knowledge - Tours and Presentations for Professional Bodies

9. Environmental Impact • East London Energy • 11,000 tonnes saved per annum • 34% less CO2 than conventional systems • Smart grid - Test-bed for technology

10. Estates and Facilities Management Impact • Parklands • 45 Hectares of BAP Habitat • 900,000 Visitors • 4,000 trees planted • 300,000 wetland plants • 525 bird boxes, many set in the bridges • 150 bat boxes, some located in the Stadium structure • 2 otter holts • Green Flag Award • Venues &FM • Sustainable transport through electric vehicles • BREAM constructed venues and operation • Composting and MERF being investigated • Utility monitoring and initiatives • Ability to utilise Cofely Energy expertise for effiencies Titre de la présentation

11. Our Parklife – Social and Economic Impact Connecting people to the Park through employment, volunteering and training – creating value for the client, local people, Cofely and the Park • Community Interest Company (CIC) • Partnership & Capability • Investment & Resources • Technical Assistance • Innovation

12. Our Parklife • Performance to date: • 71% of people employed on the contract are local residents • Two training programmes to improve local skill base and provide opportunities • Approx 25% of operational workforce were unemployed • Over 400 volunteer days expected to be delivered this year • Park Wide mobility service using volunteers and supported by Cofely Staff/Assets • Mentoring programme in conjunction with LLDC for local students • The Future • Bespoke training programme aimed at local long term unemployed • Delivery of extended conservation and customer services volunteering programmes • Extension Of Park Mobility service • Delivery of 12 education events providing local school children with a greater understanding of bio-diversity. • Delivery of revenue generating services – Horticultural Tours • Further links with local colleges for apprenticeship opportunities in catering, retail and customer services

13. Learning for the FM industry • Long term relationships • Focussed on changing needs of the client • Innovative approaches to creating value and reducing costs • Creating social value through FM operations • Integrating FM and Energy • Showcase for what FM can achieve • New model for Public Private (and Third Sector) collaboration in the future

14. Summary and the immediate future • Long term partnership key to delivering profound impact • Focus on quality, innovation and value creation • A benchmark for the future of FM Titre de la présentation

15. September 2014 South Park Lawn Invictus Games

16. December 2014 Winter Wonderland

17. July 2015 Planned Stadium Re-opening Rugby World-Cup 2015

18. And finally..… The transformation of the Olympic Park into the Queen Elizabeth Olympic Park is well underway. THIS is what the original Aquatics site looked like before the Olympic Park was built. “Fridge Mountain” The site on which the Aquatics Centre now sits, as it was in 2004