Service Operation

1. Service Operation https://store.theartofservice.com/the-service-operation-toolkit.html

2. Compaq Acquisitions • In 1998, Compaq acquired Digital Equipment Corporation for a then-industry record of $9 billion USD https://store.theartofservice.com/the-service-operation-toolkit.html

3. Konica Minolta - Company history • On January 19, 2006 the company announced that it was quitting the camera business due to high financial losses https://store.theartofservice.com/the-service-operation-toolkit.html

4. Service-oriented architecture - Principles • Service granularity: A design consideration to provide optimal scope and right granular level of the business functionality in a service operation. https://store.theartofservice.com/the-service-operation-toolkit.html

5. Sony - Sony Corporation • Sony Corporation is the electronics business unit and the parent company of the Sony Group https://store.theartofservice.com/the-service-operation-toolkit.html

6. Philips - Operations • Philips is registered in the Netherlands as a naamloze vennootschap and has its world headquarters in Amsterdam. At the end of 2011 Philips had 124 manufacturing facilities across 26 countries and sales and service operations in around 100 countries. https://store.theartofservice.com/the-service-operation-toolkit.html

7. Service-oriented modeling - Modeling notation • Expanded: Expands service operations in a distributed environment https://store.theartofservice.com/the-service-operation-toolkit.html

8. Service-oriented modeling - Modeling notation • Contracted: Trims service operations in a distributed environment https://store.theartofservice.com/the-service-operation-toolkit.html

9. Groovy (programming language) - Closures • * another class having the same methods, but using, for example, webservice operations in the https://store.theartofservice.com/the-service-operation-toolkit.html

10. IT service management - Information Technology Infrastructure Library (ITIL) • The current version of the ITIL framework is the 2011 edition https://store.theartofservice.com/the-service-operation-toolkit.html

11. Information Technology Infrastructure Library - Changes and characteristics of the 2011 edition of ITIL • A summary of changes has been published by HM Government. In line with the 2007 edition, the 2011 edition consists of five core publications – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL 2011 is an update to the ITIL framework that addresses significant additional guidance with the definition of formal processes which were previously implied but not identified, as well as correction of errors and inconsistencies. https://store.theartofservice.com/the-service-operation-toolkit.html

12. Information Technology Infrastructure Library - Service operation • Service Operation (SO) aims to provide best practice for achieving the delivery of agreed levels of services both to end-users and the customers (where "customers" refer to those individuals who pay for the service and negotiate the SLAs) https://store.theartofservice.com/the-service-operation-toolkit.html

13. Information Technology Infrastructure Library - Service desk • The service desk is one of four ITIL functions and is primarily associated with the Service Operation lifecycle stage. Tasks include handling incidents and requests, and providing an interface for other ITSM processes. Features include: https://store.theartofservice.com/the-service-operation-toolkit.html

14. Information Technology Infrastructure Library - Incident management • Incident management aims to restore normal service operation as quickly as possible and minimise the adverse effect on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. 'Normal service operation' is defined here as service operation within service-level agreement (SLA) limits. https://store.theartofservice.com/the-service-operation-toolkit.html

15. Information Technology Infrastructure Library - Continual service improvement (CSI) • CSI needs to be treated just like any other service practice https://store.theartofservice.com/the-service-operation-toolkit.html

16. Information Technology Infrastructure Library - Pins • ITIL Intermediate Lifecycle Badge (Teal). For each of the five ITIL Lifecycle courses (SS, SD, ST, SO, CSI), candidates receive this lapel pin after passing the exam. The color for this pin is based on the ITIL Service Operation book. https://store.theartofservice.com/the-service-operation-toolkit.html

17. Provisioning • Once provisioned, the process of SysOpping ensures that services are maintained to the expected standards. Provisioning thus refers only to the setup or startup part of the service operation, and SysOpping to the ongoing responsibility. https://store.theartofservice.com/the-service-operation-toolkit.html

18. Virtual Machine lifecycle management • Service Operation – Once operational, virtual environments are extraordinarily dynamic, by design. Above and beyond the complexity of a traditional operating environment, management needs can be minimized with strong controls set in the transition phase and ongoing monitoring and alerting specifically designed to address the unique characteristics of the virtual infrastructure. https://store.theartofservice.com/the-service-operation-toolkit.html

19. Beef - USDA beef grades • Utility, Cutter, and Canner grade are rarely used in foodservice operations and primarily used by processors and canners. https://store.theartofservice.com/the-service-operation-toolkit.html

20. Operations research - Historical origins • In the World War II era, operational research was defined as a scientific method of providing executive departments with a quantitative basis for decisions regarding the operations under their control.Operational Research in the British Army 1939–1945, October 1947, Report C67/3/4/48, UK National Archives file WO291/1301Quoted on the dust-jacket of: Morse, Philip M, and Kimball, George E, Methods of Operations Research, 1st Edition Revised, pub MIT Press J Wiley, 5th printing, 1954 https://store.theartofservice.com/the-service-operation-toolkit.html

21. Operations research - Societies and journals • * Manufacturing Service Operations Management https://store.theartofservice.com/the-service-operation-toolkit.html

22. Transition methodology - Transition Approach • The transition team executes a formal hand-off to the steady state Project_management_office|PMO and confirms that the service operations are stable and measure and report service performance. Ideally, the transition team remains engaged through the actualization period when service has stabilized. Once in the steady state, optimization efforts should commence to improve and adjust to changing business drivers. https://store.theartofservice.com/the-service-operation-toolkit.html

23. Skills based routing • Université de Montréal. Accessed 18 June 2007.Whitt, Ward . IEOR Department, Columbia University. Accessed 18 June 2007.Mandelbaum, A. Wharton's Call Center Forum. 9 May 2003. Accessed 18 June 2007.Easton, Fred F. Working paper. 29 June 2002. Accessed 18 June 2007.Pinker E. J. Shumsky R. A. Manufacturing Service Operations Management Vol. 2, No. 1, Winter 2000, pp. 32–48 INFORMS 2000. Accessed 18 June 2007. https://store.theartofservice.com/the-service-operation-toolkit.html

24. EPCglobal - Introduction • The EPCIS standard defines standard interfaces to enable EPC-related data to be captured and subsequently to be queried using a set of service operations and an associated data model https://store.theartofservice.com/the-service-operation-toolkit.html

25. Phishing - Legal responses • On January 26, 2004, the U.S https://store.theartofservice.com/the-service-operation-toolkit.html

26. Change management (ITSM) - Information Technology Infrastructure Library • An update to an existing production environment or deploying something entirely new) from the Service Design phase into Service Operation (AKA Business As Usual) and aims to ensure that standardised methods and procedures are used for efficient handling of all changes. https://store.theartofservice.com/the-service-operation-toolkit.html

27. Davis–Monthan Air Force Base - Origins • Military presence at the field began when Sergeant Simpson relocated his fuel and service operation to the site on 6 October 1927 https://store.theartofservice.com/the-service-operation-toolkit.html

28. Service oriented architecture - Principles • * Service Granularity Principle|Service granularity: A design consideration to provide optimal scope and right granular level of the business functionality in a service operation. https://store.theartofservice.com/the-service-operation-toolkit.html

29. ITIL - Service operation • Service Operation (SO) aims to provide best practice for achieving the delivery of agreed levels of services both to end-users and the customers (where customers refer to those individuals who pay for the service and negotiate the Service-level agreement|SLAs) https://store.theartofservice.com/the-service-operation-toolkit.html

30. ITIL - Individuals • The ITIL certification scheme now offers a modular approach https://store.theartofservice.com/the-service-operation-toolkit.html

31. ITIL - Pins • * ITIL Intermediate Lifecycle Badge (Teal). For each of the five ITIL Lifecycle courses (SS, SD, ST, SO, CSI), candidates receive this lapel pin after passing the exam. The color for this pin is based on the ITIL Service Operation book. https://store.theartofservice.com/the-service-operation-toolkit.html

32. IEEE Intelligent Transportation Systems Society - Conferences • The ITS Society also sponsors the following annual conference series: the IEEE International Conference on Service Operations, Logistics and Informatics (SOLI), covering innovative research related to services/logistics design, innovations, marketing, operations, and informatics; the IEEE International Conference on Mechatronic and Embedded Systems and Applications (MESA), focusing on mechatronic (integration between the components/hardware and the information-driven functions/software) and embedded systems; and the IEEE International Conference on Intelligence and Security Informatics (ISI), studying the development and use of advanced information technologies for local, national/international, and global security related applications through an integrated technological, organizational, behavioral, and policy based approach. https://store.theartofservice.com/the-service-operation-toolkit.html

33. Incident management (ITSM) • 'Incident Management' ('IcM') is an IT service management (ITSM) process area https://store.theartofservice.com/the-service-operation-toolkit.html

34. International Merchant Services - Closing of the Kearney Call Center • It was announced on the Kearney Hub's website that the Kearney call center will be closing, effective February 28, 2009 https://store.theartofservice.com/the-service-operation-toolkit.html

35. Problem management - Process activities, methods and techniques • * Reactive Problem Management, which is generally executed as part of Service Operation https://store.theartofservice.com/the-service-operation-toolkit.html

36. Problem management - Process activities, methods and techniques • * Proactive Problem Management which is initiated in Service Operation, but generally driven as part of Continual Service Improvement (CSI). https://store.theartofservice.com/the-service-operation-toolkit.html

37. Problem management - Major Problem Review • The knowledge learned from the review should be incorporated into a service review with the business customer to ensure that the customer is aware of the actions taken and the plans to prevent future similar incidents from occurring.This helps to improve customer satisfaction and assure the business that Service Operations is handling major incidents responsibly and actively working to prevent their future recurrence. https://store.theartofservice.com/the-service-operation-toolkit.html

38. Definitive Media Library - Scope • In a more mature or evolved state there is no distinction drawn between the two forms of configuration management and the process is continuous supporting the whole service delivery and service operation lifecycle. This has been referred to as Enterprise Configuration Management. Even here though the development-based artefacts should still be distinguished from and kept separate from the management of quality assured, definitive master versions available for deployment. https://store.theartofservice.com/the-service-operation-toolkit.html

39. Web Services Resource Framework • Alongside the notion of an explicit resource reference comes a standardized set of web service operations to get/set resource properties https://store.theartofservice.com/the-service-operation-toolkit.html

40. Business Process Execution Language - BPEL design goals • # Define business processes that interact with external entities through web service operations defined using Web Services Description Language|WSDL 1.1, and that manifest themselves as Web services defined using WSDL 1.1. The interactions are “abstract” in the sense that the dependence is on portType definitions, not on port definitions. https://store.theartofservice.com/the-service-operation-toolkit.html

41. Arqiva - CableTel, Simoco and NTL • Transcom was acquired by International CableTel Inc., which subsequently built its brand around the NTL name https://store.theartofservice.com/the-service-operation-toolkit.html

42. Dlib • in the Journal of Machine Learning Research.Davis E https://store.theartofservice.com/the-service-operation-toolkit.html

43. Military justice - United Kingdom • The Armed Forces Act 2006 completes the harmonisation of service law, and takes full effect on 1 November 2009 https://store.theartofservice.com/the-service-operation-toolkit.html

44. Prescriptive analytics - Applications in telecommunications and cable • Telecommunications industry|Telecom and cable companies have large field service organizations to install, repair and resolve issues at customer sites, both in homes or at businesses. Mastering field service operations is critical because field services impact customer satisfaction, cost and Churn rate|churn. Prescriptive analytics enables telecom and cable providers to dramatically improve effectiveness and efficiency of field service operations. https://store.theartofservice.com/the-service-operation-toolkit.html

45. Management science - Historical origins • In the World War II era, operational research was defined as a scientific method of providing executive departments with a quantitative basis for decisions regarding the operations under their control.Operational Research in the British Army 1939–1945, October 1947, Report C67/3/4/48, UK National Archives file WO291/1301Quoted on the dust-jacket of: Morse, Philip M, and Kimball, George E, Methods of Operations Research, 1st Edition Revised, pub MIT Press J Wiley, 5th printing, 1954 https://store.theartofservice.com/the-service-operation-toolkit.html

46. Operations management - Organizations • * The Manufacturing and Service Operations Management Society (MSOM) which supports the journal: Manufacturing Service Operations Management https://store.theartofservice.com/the-service-operation-toolkit.html

47. Studebaker - World's largest vehicle house • In the 1880s, roads started to be surfaced with tar, gravel, and wooden blocks https://store.theartofservice.com/the-service-operation-toolkit.html

48. North American Airlines - Destinations • Announced on February 19, 2008, North American Airlines planned on discontinuing all scheduled service in May 2008 in favor of concentrating on charter operations.[http://flynaa.com/flynaa.aspx NAA to discontinue all scheduled service] According to a news release on northamericanair.com, What makes NAA's scheduled service operations untenable is the rising cost of fuel, with jet fuel costs increasing 60 percent since 2005 https://store.theartofservice.com/the-service-operation-toolkit.html

49. European Organisation for the Safety of Air Navigation • Eurocontrol coordinates and plans air traffic control for all of Europe. This involves working with national authorities, air navigation service providers, civil and military airspace users, airports, and other organisations. Its activities involve all gate-to-gate air navigation service operations: strategic and tactical flow management, controller training, regional control of airspace, safety-proofed technologies and procedures, and collection of air navigation charges. https://store.theartofservice.com/the-service-operation-toolkit.html

50. Albert Kesselring - Between the wars • Like many ex-Army officers, he tended to see air power in the Tactical bombing|tactical role, providing support to land operations.von Lingen, Kesselring's Last Battle, p https://store.theartofservice.com/the-service-operation-toolkit.html