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Bern, Switzerland, June 2010

Desarrollo de capacidades de miembros Herramientas y enfoques Ewa Bankowska SPM Program Manager. Bern, Switzerland, June 2010. Identificó las necesidades de los miembros. Comprensión de GDS, SPM understanding, management or staff buy-in From buzzword to solution : where and how to start?

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Bern, Switzerland, June 2010

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  1. Desarrollo de capacidades de miembros Herramientas y enfoques Ewa Bankowska SPM Program Manager Bern, Switzerland, June 2010

  2. Identificó las necesidades de los miembros • Comprensión de GDS, SPM understanding, management or staff buy-in • From buzzword to solution: where and how to start? • Developing priorities • Solution: • easy to implement • Cost effective • Not time consuming

  3. QAT: pratical solution for MFI • Discussing social goals • Diagnosing strengths and gaps in SPM and Client Protection • Prioritizing improvements • Staff understanding and buy-in • Preparing for social rating • Regularreview of SPM

  4. QAT: various approaches to implementation MFIs Associations

  5. Achievements • 40 MFIs worldwide • ECA, Africa, Latin America, The Philippines • 20 MFIs trained • 4 associations trained, 3 in pipe line • MCPI, Sanabel, AMFA, AEMFI • 9 certified facilitators worldwide • SPTF User Reviews • 6 Principles of Client Protection included • SP ICCO Fund co-financing

  6. Plans • Fine-tune client protection and gender • Transfer to more networks • Co-financing • Certification

  7. Lessons learnt • Improving SPM takes time: 2-3 years • Be less ambitious: start with elements of SPM • Building local consultants capacity is challenging • Need to understand SPM by stakeholders

  8. Microfinance Centre Koszykowa 60/62 m. 52 00-673 Warsaw, Poland Tel.: +48 22 622 34 65 Fax: +48 22 622 34 85 www.mfc.org.pl Ewa@mfc.org.pl Thank you!

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