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MOVIE NIGHT. Introduction: The Characters. Margaret. Bob. Andrew. The Proposal Movie Clip. Margaret and Andrew’s Conversation in the Office. Scene 1. Overview. Margaret Walking to her Office. Argument Outside Bob’s Office. Conversation in Bob’s Office. Scene 2.
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Introduction: The Characters Margaret Bob Andrew
Margaret and Andrew’s Conversation in the Office • Scene 1 Overview Margaret Walking to her Office Argument Outside Bob’s Office Conversation in Bob’s Office • Scene 2 • Acting Politically and Gaining Power • Communicating Effectively • Scene 3 • Scene 4
Margaret Walking to her Office SCENE 1
Communication • Channel • Decoding • Receiver(s) • Feedback Effective communication among employees • “Instant Message with Office” • Sender • Encoding • Message & Medium
Communication Cont’d Communication Apprehension Margaret does not interact frequently with these employees Employees try to avoid Margaret as much as possible: • Walk the other way • Freeze up against wall • No eye contact • Pretend to be occupied on the phone
Legitimate Power Legitimate Power
In Margaret’s Office… • Power: • Expert Power – Frank and Oprah • Indispensible
In Margaret’s Office… • Communication:
Conversation in Bob’s Office SCENE 3
Delivery Style • Margaret • Assertive • Commands Attention • Bob • Assertive • Begins to get defensive
Argument Outside Bob’s Office SCENE 4
Communication • Assertive Aggressive • Response Styles that Foster Defensiveness
Communication Cont’d • Andrew is passive and stays away from the argument
Legitimate Power • Power and influence against each other • Bob underestimates the attack from Margaret • Margaret out strengthens Bob
Coercive Power • Coercive Power • Threatens Bob • All employees are afraid of Margaret
Margaret and Bob: Pros and cons in the way they conducted themselves in the workplace Andrew: Transparent in the way he conducted himself Conclusion…