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Call to Action

Streamline your team's performance with a visual scorecard, daily meetings, and a problem-solving process. Set metrics, track progress, and communicate effectively to drive safety, quality, productivity, human development, and cost improvements.

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Call to Action

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  1. Call to Action Senior Team

  2. Your Mission: Visual Scorecard • Select Top Row Metrics for Safety, Quality, Productivity, Human Development and Cost • 1- 3 Metrics for each • Develop baselines for each • Set an improvement target for the remainder of the year • Determine where you will locate the visual scorecard • Prototype of permanent board using whiteboard or pin board • Should be in an open area for others to see eventually, but can be “behind closed doors” for while we practice

  3. Your Mission: the Daily Meeting • Determine when you will meet • Very late AM or very early afternoon • Remember that you will be the “top” of the chain of linked daily meetings • Problems will escalate to you • Determine who will meet • Team Leader • Team • Meet daily • Pull for problems in the order of your visual scorecard columns • No problem solving sheet, team waits at the meeting until the problem is communicated via a problem solving sheet. • Keep a running list on a flip chart of the point of recognition for each problem and the associated containment(s) • Check daily: attendance, time limit met (up to 15 minutes) • Meeting doesn’t start until 100% attendance • Absent for a valid reason: send a proxy who is ready to participate • Absences without a proxy or time limit exceeded: start problem solving process

  4. Your Mission: Problem Solving • Start using the standard problem solving process • Use the process • Translate your results to problem solving sheets • Use the sheet to communicate your problem • Follow the standards • Safety problems – 24 hours to root cause found, countermeasure(s) designed and containment(s) in place • Quality problems – 48 hours to root cause found, countermeasure(s) designed and containment(s) in place • Set up a prototype problem solving board • Use a pin board or clip boards at first • Team leader checks this board daily at least 15 minutes prior to the daily meeting. • Pull problems off of the board that need updates • Status of countermeasures (third quadrant) • Status of check/control charts (fourth quadrant)

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