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SAP Service Cloud 1911 C_C4H510_01 Exam Questions

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SAP Service Cloud 1911 C_C4H510_01 Exam Questions

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  1. C_C4H510_01 Free Questions C_C4H510_01 Free Questions SAP Certified Application Associate - SAP Certified Application Associate - SAP Service Cloud 1911 SAP Service Cloud 1911 https://www.passquestion.com/ https://www.passquestion.com/C_C4H510_01 C_C4H510_01.html .html

  2. Question 1 Question 1 How do you create an assignment for a service technician in SAP Service Cloud? How do you create an assignment for a service technician in SAP Service Cloud? A. Use SAP Multi-resource Scheduling A. Use SAP Multi-resource Scheduling B. Use a time report B. Use a time report C. Use a ticket routing rule C. Use a ticket routing rule D. Use the Resource Scheduler D. Use the Resource Scheduler Answer: D Answer: D

  3. Question 2 Question 2 To which of the following entities must you assign the Phone call work center view to To which of the following entities must you assign the Phone call work center view to access the live activity pane for computer telephony integration (CTI)? Note: There are 2 access the live activity pane for computer telephony integration (CTI)? Note: There are 2 correct answers to this question. correct answers to this question. A. Business role A. Business role B. Business user B. Business user C. Employee C. Employee D. Organizational unit D. Organizational unit Answer: A,B Answer: A,B

  4. Question 3 Question 3 Which of the following are scenarios supported by SAP Cloud for Service? Note: Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question. There are 2 correct answers to this question. A. Employee help desk A. Employee help desk B. Customer support B. Customer support C. Partner channel management C. Partner channel management D. Vendor management D. Vendor management Answer: A,B Answer: A,B

  5. Question 4 Question 4 Which of the following platforms can you integrate out of the box with SAP Which of the following platforms can you integrate out of the box with SAP C4C? territory There are 2 correct answers to this question. C4C? territory There are 2 correct answers to this question. A. SAP Jam A. SAP Jam B. MindTouch B. MindTouch C. Microsoft SharePoint C. Microsoft SharePoint D. Google Docs D. Google Docs Answer: A,B Answer: A,B

  6. Question 5 Question 5 Which of the following data items are required to create a registered product? Note: There are 2 correct Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question. answers to this question. A. Customer A. Customer B. Serial ID B. Serial ID C. Warranty ID C. Warranty ID D. Reference date D. Reference date Answer: A,B Answer: A,B

  7. Question 6 Question 6 What date type is used in a Date Profile to determine the start of the warranty? What date type is used in a Date Profile to determine the start of the warranty? A. Reference date A. Reference date B. Due date B. Due date C. Creation date C. Creation date D. Requested date D. Requested date Answer: A Answer: A

  8. Question 7 Question 7 You want to trigger additional service activities for a registered product regularly You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. if a specific measurement reading threshold is reached. What type of maintenance plan should you create? What type of maintenance plan should you create? A. Alternating A. Alternating B. Cyclical B. Cyclical C. Fixed C. Fixed D. Absolute D. Absolute Answer: D Answer: D

  9. Question 8 Question 8 What can you use to ide a single value of a multiple value field? What can you use to ide a single value of a multiple value field? A. Personalization A. Personalization B. Access rights B. Access rights C. Code list restrictions C. Code list restrictions D. Key user tool (KUT) D. Key user tool (KUT) Answer: C Answer: C

  10. Question 9 Question 9 Your customer defines a person who is responsible for checking every SAP Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade. Hybris Cloud for Customer upgrade. Upgrade notification need to be send via e-mail to this person. Upgrade notification need to be send via e-mail to this person. Which of the following steps must you perform in SAP Hybris Cloud for Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up? Customer to set this up? A. Define a new service agent A. Define a new service agent B. Define the contact person in the Service Control Center B. Define the contact person in the Service Control Center C. Define the contact person in the Administration work center C. Define the contact person in the Administration work center D. Update the contact details in your organization structure D. Update the contact details in your organization structure Answer: B Answer: B

  11. Question 10 Question 10 What do you use to restrict the completion of the main ticket when the related sub-tickets are still What do you use to restrict the completion of the main ticket when the related sub-tickets are still open? open? A. Workflow rule A. Workflow rule B. Fine-tuning activities B. Fine-tuning activities C. Scoping option C. Scoping option D. Code list restriction D. Code list restriction Answer: C Answer: C

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