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Municipal Gas Authority of Georgia

Municipal Gas Authority of Georgia. Member Services Member Profile 2011 City of Americus. Member Evaluations. General Information Member: Americus Main Contact: Sammy Deason Pipeline: Southern Natural Region: Southern Service Area: Sumter County. Member Evaluations.

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Municipal Gas Authority of Georgia

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  1. Municipal Gas Authority of Georgia Member Services Member Profile 2011 City of Americus

  2. Member Evaluations General Information Member: Americus Main Contact: Sammy Deason Pipeline: Southern Natural Region: Southern Service Area: Sumter County

  3. Member Evaluations Vital Signs - Customers • Total Customers: 2,450 - Residential 2,143 - Commercial 301 - AG 1 - Firm Industrial 3 - Interruptible 2 • Total Gas Services: 3,800 • Total Inactive Services: 1,350 • Inactive Services / Active Services 36% • Gas Customers / Water Customers 50%

  4. Member Evaluations Vital Signs – Annual Throughput & Sales • 2010 Annual Throughput: 278,903 Mcf / Yr. • 2010 Annual Sales: 292,602 Mcf / Yr. - Residential 86,710 Mcf / Yr. - Commercial 120,093 Mcf / Yr. - AG & Firm Industrial 31,379 Mcf / Yr. - Interruptible 54,421 Mcf / Yr. • Residential (use per customer) – 40.5 Mcf • Commercial (use per customer) - 399 Mcf

  5. Member Evaluations Vital Signs – Financials 0607080910 Annual margin (000’s) $1,441 1,397 1,122 982 1,004 Return check (000’s) $149 173 119 150 140 Transfers (GF) (000’s) $114 230 3 - 20 • Decline in annual margin 2006 – 2010: 30% • Increase in annual margin 2009 – 2010: 2.2%

  6. Member Evaluations

  7. Member Evaluations Vital Signs – Rate of Lost and Unaccounted For Gas

  8. Member Evaluations Standard Services Delivery Budget Forecast: Yes Retail Tracker: Yes Industrial Billing Rate Notices (#): No Rate Study: Yes Marketing Program: Yes Communication Services: Yes

  9. Member Evaluations Current Projects • Marketing Program – Financing for gas appliances • 400 unit housing authority project – meeting with Honeywell / Rinnai • Effective appliance service network (does go beyond the meter) – wants to grow / develop this service • More visibility in the downtown area • Installation of AMR

  10. Member Evaluations Future Opportunities • Develop sales and service business • Decrease inactive services • Ellaville expansion [low probability] • Expand staff to include service beyond the meter

  11. Member Evaluations Issues / Concerns • Selling the “sales and service” vision internally • Funding for expanding into this area • Movement back toward apathy

  12. Member Evaluations Engagement Level Measurement • Gas Authority Engagement Level - SRCS - PACE - Hedge Program - Regional Meetings - AMM - Budget Forecast - Rate Trackers - Communications • Marketing & Sales Engagement Level - Financing Program (MS) - Rebate Program - Effective Network - Print Ads - Radio Advertising - TV Advertising - Website Advertising - Sales Champion

  13. Member Evaluations Gas Authority Engagement Level • SRCS • PACE • Hedge Program • Regional Meetings • AMM • Budget Forecast • Rate Trackers (Retail / Industrial) • Communications

  14. Member Evaluations Marketing & Sales Engagement Level • Main Street Financing Program • Rebate / Incentive Program • Effective Appliance / Sales Network • Print Ads – Brochures, Etc. • Radio Advertising • TV Advertising • Website Advertising • Sales Champion

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