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The future of Shared Services

The future of Shared Services. Carryl Allardice, 11 April 2011. What will this presentation cover …. Why share services? What’s the Knowledge Council doing about shared services? What shared services models are there? What matters now? What are our options?. Why share services?.

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The future of Shared Services

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  1. The future of Shared Services Carryl Allardice, 11 April 2011

  2. What will this presentation cover … • Why share services? • What’s the Knowledge Council doing about shared services? • What shared services models are there? • What matters now? • What are our options?

  3. Why share services? • Presumption in favour of shared services • Leveraging buying power • Following best practices • Taking advantage of economies of scale

  4. What’s the Knowledge Council doing about shared services? • exploring cost effective ways of delivering services to support the core business needs of HMG • making recommendations for implementing efficiency savings and transforming library and information service activities within HMG … to support greater exploitation of information resources

  5. What has the KC Group done? • Held a supplier event in February • Engaged with Efficiency Reform Group • Informed suppliers about: - impact of CSR and transparency agenda - need to consider different ways of offering services and collaborating - need for innovation

  6. Other efficiencies will come from … • Storing print collections offsite • Clustering • Developing partnerships

  7. What shared service models are there? • Full shared service • Partial shared service • Outsourced service • Creative swiping • Mutualisation

  8. What matters now? • Working out where you are on the shared services spectrum • Convening rather than controlling • Re-using rather than duplicating solutions • Sharing services to save jobs

  9. What are our options? • “a la carte” service offerings • Joint working • Responding 24/7 and mobile services • Changing our culture

  10. Carryl.Allardice@fco.gov.uk Carryl Allardice Head of Knowledge and Information Policy

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