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QUALITY ASSURANCE AND THE QUALITY SPIRAL

QUALITY ASSURANCE AND THE QUALITY SPIRAL. NQF. SAQA. ETQAs + SAQA. Methods for ETQAs to ensure quality:. Initial accreditation (according to SAQA Schedule C criteria) Annual monitoring Auditing

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QUALITY ASSURANCE AND THE QUALITY SPIRAL

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  1. QUALITY ASSURANCE AND THE QUALITY SPIRAL

  2. NQF SAQA ETQAs + SAQA

  3. Methods for ETQAs to ensure quality: • Initial accreditation (according to SAQA Schedule C criteria) • Annual monitoring • Auditing • Annual reviews that include establishing and agreeing with providers, new quality goals & taking into account the outcomes of monitoring activities

  4. Review & Revise Monitor quality & customer satisfaction Deliver services Secure resources Identify deliverables for desired quality Client needs / expectations Quality Spiral An effective Quality Management System establishes a QUALITY SPIRAL – continually enhancing standards

  5. INSQA’s Benchmarking • To date, INSQA has accredited over 100 fully-accredited and programme-accredited providers • As part of our Quality Spiral, we will be benchmarking against agreed criteria for quality improvement • INSQA will be discussing the benchmarking criteria with a variety of providers for the SAQA Schedule C criteria • Should all our providers be at an average level of 2.5 or 3 out of 5, then INSQA will need to determine the benchmark for improvement to Level 4 and 5 in the next cycle

  6. Provider Criteria • Provider needs to be registered as a provider in terms of legislation • Has a functional Quality Management System, including defining policies, quality management procedures and review mechanisms • Is able to develop, deliver and evaluate learning programmes resulting in achieved Unit Standards / Qualifications • Has the necessary financial, administrative and physical resources • Has policies and procedures for staff selection, appraisal and development As modified from SAQA: Criteria and Guidelines for Providers

  7. Providers need to ensure they cover the following: • Programme / Course development & design • Materials development • Teaching & learning services & responsibilities • Learner support, access issues including equal opportunities, authenticity of assessment evidence and appeals systems, as well as the use of tutors and mentors and learning resources • The language of teaching and learning • Assessment • Finances, fees and payment regulations • Collaboration and partnerships • Management and administration • Marketing • Evaluations and research • Internal quality assurance mechanisms and reviews • Quality assurance reviews and accreditation

  8. The Benchmark Criteria are the same as the Provider Criteria, and providers will be measured against: • Full implementation of ALL criteria (Level 4) • Over-achievement against the criteria (Level 5) • The Draft NSDS11, Objective 5, will also provide a framework for the Benchmark Exercise and the Quality Spiral

  9. Identify and specify skills, knowledge, resources, systemsand procedures that willdeliver desired quality Define customer expectations and needs to determine the desired quality Revise specification of skills, knowledge, resources, systemsand procedures Secure skills, systems,resources, proceduresand knowledge that willdeliver required quality Review and Revisedefinition of the desiredquality Enhance application ofskills, knowledge, resources, systemsand procedures Monitor qualityand customersatisfaction Deliver productsor services As modified from Directorate: Quality Assurance and Development ‘Quality Management Systems for ETQAs’

  10. Quality Management System inplace and implemented Policies for RPL, Assessment, staffdevelopment, student support Key Areas for Improvement Ability to design Curricula/learningmaterials towards outcomes A % of learners being certified A % learners achieving credits towardsqualifications via skills programmes Increased numbers of Assessorsand Moderators Recognition of Prior Learningimplementation

  11. Core focus & provisions in learning Number of learners in CharterLearnerships Key Areas for Improvement (2) Tracer studies show workervalue-add and ROI in organisation Learners placed and functioningproductively Uptake of providing for scarce skillsat middle to higher levels Developing research capacity(JIPs or Joint Ventures) Data capturing on par

  12. NOTES • The INSETA will consult broadly with the different types of providers, and determine a Fit for Purpose process, to determine the Benchmarks • The INSQA will develop a draft Discussion Document for workshopping regionally • A report will be developed after the benchmark is complete, and published for all providers against which to measure themselves

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