Pilot Maintenance Training Project

1. Pilot Maintenance Training Project

2. Who are we? Derby Homes - John Downs Derwent Builds - Phil Boardman Derby City Council - Nigel Case

3. Background • National and local skill shortage • Derwent New Deal for Communities area & Establishment of Derwent Builds • Commercial Services – skills shortage and recruitment issues • Derby Homes – customer service and appointments for different trades • Sustainability of Derwent area a concern

4. Positive Action… • Decided in mid 2003 to combine resources to tackle this problem • Partnership working & joined-up thinking • Agreed focus on training people from Derwent area to meet this skills shortage • Time spent speaking to local people and promoting interest – Blue Boy Pub! • Funding approved from Derby City Council, Derby Homes and Derwent Builds (combination of ESF & NDC funding)

5. Preparation for Training • Agreed on-site / college training • Link with existing work of CSD • Training Delivery problems • Establish link with local learning centres to provide NVQ Training • Delivery by Derwent New Deal

6. Delivery by Derwent Builds • Blended Funding, • National Standards, • Innovative systems, • Local delivery

7. Delivery • National Trends • Immediate need locally • Ownership of solutions • Background & Academic needs

8. Recruitment… • Trainees recruited solely from Derwent Area – April 2004 • 8 recruited – 4 male, 4 female • Team Working • Work pattern agreed – Derby Homes vacant properties • College training

9. Inter Agency Involvement. Delivery and assessment staff. Providers and industry standards organisations. Partners and Supply chain Organisations. Training Co-ordinator. Supply Chain Coordinator. Administrator. Practical Trainers & work based recorders. Social Support staff & Funding researchers Funding, inclusion and support organisations.

10. Implementation & Milestones • For 2004 • Maintain and excel on submitted KPI’s for Intermediate Labour Market Project. (See accompanying documentation for key dates and programme). • Commence Maintenance sector training pilot in partnership with CITB/Derby College and Derby homes (registered as Housing Forum/CITB demonstration project). Service Level agreement currently under Construction for March commencement. • Recruit and promote for NVQ level II Demolition in partnership with CITB and Local demolition contractor. Underway. • Act as managing contractor on Refurbishment project with primary local labour and integrated supply chain objectives. Commences March 2003. Innovative procurement underway. • Act as social inclusion and local labour nominated facilitator on community NHS trust New Build promoting Integrated Project team philosophies. Initial workshops commence January 2004. • Integrate NVQ,ESF,CITB, and IiP frameworks into one recording and feedback system. To be completed by end February 2004. • Act as Nominated facilitator for community self build in conjunction with major contractor and regional hosing association for ‘train and build’ project. Currently in Bidding process via Derby Council Land sale

11. Trades Mentor Trades Mentor Trainee Trainee Trainee Trainee Trainee Trainee Trainee Trainee Operational Framework Steering/Development Group. CITB, Derby Homes, Derby City College, Rethinking Construction, Derby City Council, Funders, Tenant/End user, Shadow steering group rep (rotation). Shadow Group. Trainees, Mentors & end users Derby College Staff: Job knowledge delivery and assessor development Derwent Builds Staff: Funding, support and delivery management Derby City Council Staff: Day to day operational control and QA Derby Homes Staff: Void facilitation and monitoring.

12. Overall Partnership Aims • Training young people, providing opportunities , multi-skilling; • Breaking down barriers to employment • Improve image of deprived areas Chaddesden/Derwent • Improving qualification/skills base • Joined up thinking, trade recognised qualifications – good opportunity for team working

13. Long-term Benefits • Developing skilled trainees • Multi skilled workforce – rethink cultures • Positives for Derwent area • Extend works to full modernisations • Benefits for Trainees • Derby Homes customers • Pilot Schemes for rest of the city

14. Trainee Skills – Long Term Objectives

15. Measurement

16. Measurement • Annual Targets (summary) • Reduce capital costs of project by 10% p.a. • Reduce defects at handover by 20% p.a. • Increase customer satisfaction by 10 % p.a. • Increase productivity by 20 % p.a. • Increase predictability by 20 % p.a. • Respect for People • Sustainability

17. Meeting the Housing Forum’s Key Recommendations • Clear job descriptions, equal opportunity policy, monitoring system should be basis of recruitment and promotion • Targets linked to assessment of applicants future potential • Develop links with CITB and local colleges – all staff to have CSCS cards

18. Meeting the Housing Forum’s Key Recommendations • Adopt a systematic approach to training • Develop links with local community on large regenerations schemes • Annual personal development reviews to identify training needs & career developments • Monitor staff satisfaction • Create team spirit by increasing interaction between site staff and office staff

19. Successes! • Delivering recognised training & qualifications • Improving local communities • Whilst rethinking the way we work!