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Chapter 4 QUIZ Answers

Chapter 4 QUIZ Answers. Page 42: If late enter quietly, wait to be dismissed, don’t talk while the professor is talking, don’t ask professor to “break the rules”, don’t sleep in class, turn off phones….

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Chapter 4 QUIZ Answers

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  1. Chapter 4 QUIZ Answers • Page 42: If late enter quietly, wait to be dismissed, don’t talk while the professor is talking, don’t ask professor to “break the rules”, don’t sleep in class, turn off phones…. • 2 As + 1 B + 1 C @ 3 Credit hrs each =((4*3)+(4*3)+(3*3)+ (2*3))/(3+3+3+3) =(12+12+9+6)/12=39/12 = 3.25 • BONUS 30% left during the first year…. Nearly 50% never completed their degrees – pg 49

  2. Chapter 5 QUIZ • Briefly discuss the Sapir-Worf Hypothesis. (Hint: research on relationships among language, culture, and thought). • The book presents 15 Standards for Dealing with Difficulty People and Managing Conflict. Define or discuss one of them.

  3. Communicate • What are some of the key elements of good communication? • Know your audience • How to understand them • How to work with them • How to manage conflict • Know yourself • What will good communication impact? • Education • Relationships • Career • Future • Friends, Values, ethics • YOUR CHARACTER

  4. How does Communication work? • Communication is a shared experience: Examples – • Verbal Communication – presentation and/or interactive, speaking AND listening • Written Communication – Papers, Reports, Journal Entries, Emails, Texts, even notes on the fridge • Body Language – Eye Contact, Nods, Body Position, Yawns, etc • SIX ELEMENTS of Communication • The Source • The Message • The Channel • The Receiver • The Barriers • External Noise • Internal Noise • Interference • Poor Communication habits • Feedback

  5. The Sapir-Whorf Hypothesis • The language we know, hear, and speak determines the way we interpret and understand the world.

  6. Interpersonal Communication • A dynamic form of communication between two (or more) people in which the messages exchanged significantly influence their thoughts, emotions, behaviors, and relationships” • Typically not “static” (reading a paper) but fluid and constantly changing, potentially impacting the relationship in the process.

  7. Computer Mediated Communication • Non-issue 15+ years ago. • Today it is considered a vital subcategory of interpersonal communication study • Easier to convey bad news • Infer/Imply emotions: • :) • :( • :P • lol, omg, imho, YELLING, … • High Speed access facilitates use of digital cameras • Consequently – though not as effectively, emotions CAN be conveyed through CMC

  8. CMC – Tips for Personal Success • Never send an electronic message that you would not want the public to see. • BEWARE the FW: • When using CMC, choose your words carefully, in general sent messages cannot be “unsent” • Never send a CMC when you are angry, frustrated, or stressed. If you write a message under these circumstances, wait 24 hours and re-read before sending – you may wind up deleting it all together • When CMCing your Professors, ALWAYS use proper grammar, avoid abbreviations (lol, omg, imho) whenever possible. Act as if you’re sending a handwritten letter.

  9. Self-Disclosure - Interpersonal Communication • http://www.youtube.com/watch?v=kZnztwiWZo4&feature=fvst • Self-disclosure - How much are you willing to let others know about you? • It takes courage to reveal things about yourself • It takes courage to listen too • Always be careful what information you reveal and to whom you reveal it.

  10. Conflict • Some people like it, others avoid it like the plague! • In life, you cannot elude it forever… • You CAN make it something positive that brings about change and win-win outcomes.

  11. Standards for Dealing with Difficult People and Managing Conflict • Check your own behavior first. Don’t mirror the behavior of the one you are dealing with. • Don’t take the other person’s attitude or words personally. Most of the time they don’t know you or your life. • AVOID physical contact with others at any expense. • If you must give criticism, do so with a positive tone and attitude. • Remember that everyone is sensitive about him/herself and his/her situation.

  12. Standards for Dealing with Difficult People and Managing Conflict • Do not verbally attack the other person; simply state your case and ideas. • Allow the other person to save face: Don’t beat a dead horse. • If you have a problem with someone or their actions, be specific and let him or her know ahead of time. • If someone shows signs o becoming physically aggressive, get help early, stay calm, if necessary, walk to a safe area. • Allow the other person to “vent” before moving on to any negotiation or resolution.

  13. Standards for Dealing with Difficult People and Managing Conflict • Try to create a “win-win” situation where everyone can walk away having gained. • Determine if the conflict is a “person” conflict or a “situation” conflict. • Ask the other person what he/she needs; try to understand the situation. • Realize that you may be in the wrong. • Ask yourself “If this were my last action on earth, would I be proud of how I acted?”

  14. Wednesday! • Journals Due • Free Writing • Guest Speaker – Lt. G.E “Ned” Watson – University of West Georgia Police Department • Questions?

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