How to implement a new search system and make friends while doing it

1. How to implement a new search system and make friends while doing it Michelle M. Powers Manager of Library Services Career Education Corporation (CEC) Rhonda Contreras Campus Director of Library Services American InterContinental University Online (AIUO) Distance Library Services 2012

2. Who we are Distance Library Services 2012

3. Background Why ground? Why a new system? Why AIU? Vendor Prior federated experience Share resources Unified experience Increase usage Large user group Faculty engagement Administrative buy-in Distance Library Services 2012

4. Federated vs. discovery Multi-database search Federated Discovery Results display in predetermined number Search in real time Results displayed by relevancy across all searched databases Pre-aggregated indexes (not searched in real time) Distance Library Services 2012

5. Distance Library Services 2012

6. The decision • Planning team • CEC Dean of Library Services • Campus Directors of Library Services • IT advisor • Procurement advisor • Decision process • 3 products (1 federated; 2 discovery) • 1 month trialof each system • Communicated trial experiences • Decision made Distance Library Services 2012

7. EBSCO Discovery Service (EDS) Familiar EBSCO interface Ask-a-librarian feature Cross-vendor personal folder Distance Library Services 2012

8. Distance Library Services 2012

9. Faculty buy-in and training Faculty Library Committee Early Outreach & Marketing Training Distance Library Services 2012

10. The role of the online librarians Reference AIU Online – 700/month Library Instruction AIU Online – 23 classes/month Research Tools AIU Online – 60+ Distance Library Services 2012

11. Staff prep Learned how to use the system Evaluated the system: “Uh-Ohs” , “Oh mys”, and “Wowsers” Determined how to best teach to our users Revised the research tools Distance Library Services 2012

12. Staff are people too Trust is essential Listen to those who speak loud and soft Listen to those who say things you don’t want to hear Common goal: student satisfaction Distance Library Services 2012

13. The launch • The Bad: • Launch in the middle of a session • Timing of library instruction • Technical problems • The Good: • Research guides were ready! • Staff were ready! Distance Library Services 2012

14. Damage control More announcements on campus Instruction classes Improved communication in reference Technical problems resolved Distance Library Services 2012

15. Celebrating change • Showing appreciation Honest discussion • The game • Don’t forget the reason for the change Distance Library Services 2012

16. What we learned • Earlier outreach Remembering anxiety of change • Playing “the game” earlier • More enforced learning • Involving IT and procurement early on • Faculty can be your biggest ally Distance Library Services 2012

17. Questions? Distance Library Services 2012

18. Thank you for attending! Michelle M. Powers mpowers@careered.com Rhonda Contreras rcontreras@aiuonline.edu Distance Library Services 2012