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Welcome to Bigston Corporation U.S.A.

Welcome to Bigston Corporation U.S.A. Quality Refurbishing Solutions for the Electronics Industries for 30 years ISO-9001 : 2000. An Idea ………….

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Welcome to Bigston Corporation U.S.A.

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  1. Welcome toBigston Corporation U.S.A. Quality Refurbishing Solutions for the Electronics Industries for 30 years ISO-9001 : 2000

  2. An Idea ………….. • Rely on Eternal Wisdom to guide us in cultivating quality relationships, conducting successful business ventures, and fulfilling valued commitments to our customer, suppliers, team members, and community. • Create consistent and complete customer satisfaction built on quality workmanship and effective business practices. Share the rewards of business success with those whose teamwork and synergy created that success.

  3. Achievements ………. • 1972 Bigston Corp. U.S.A. is established sales office in Rosemont IL. as a subsidiary of Bigston Japan. • 1982 Established Bigston as an Independent US Corporation as service company. • 1987 Established our satellite operation in Romeoville IL (current) and Bensenville IL. • 1988 Move to present Elk Grove , IL facility at 1590 touhy Avenue. • 1991 Developed and introduced on-line computerized Service Processing System as Elk Grove facility. • 1995 Expanded the Elk Grove facility from 45,000 SQF to 65,000 SQF. • 1997 Commemoration of our silver anniversary - 25 years of business. • 1999 Established Bigston Information Technologies Inc. • 2000 Certified ISO-9002 from UL. • 2000 Bigston de Mexico is established in Reynosa. • 2001 Bigston Information Technologies has succeeded getting contract with Komatsu for their Manufacturing controls using wireless computing technologies.

  4. Norm Plummer Paul Ohmae President Chairman Bigston MIS Dept The Organization Bigston Corp. U.S.A. Bigston I. T. Inc. Kim Sekiguchi Chairman Paul Ohmae President Mary McMahon Pete Kaga Mike Shimoma Director Director CFO / G. Adm Production Production Elk Grove Romeo Ville Odie Carlos Robert De La Crut Gary Gonzales Janis Swindlar Manager Manager asst.Manager Manager Bigston de Mexico Quality Assurance Operation Operation CS Operation Kim Sekiguchi ISO / QA Dept Elk Grove Operation Sharp Electronics Customer Service Dept President Refurbish In-house Operation Canon CS Yoshi Minamitani President Omron Canon Sharp SONY TV, Camcorder, Blood Pressure Unit Camera / Copier / Calc Faxphone / TV Playstation Organizer, Calculator Manager DVD, VAC, AIR Reynosa Panasonic operation

  5. Bigston de Mexico Reynosa

  6. Reynosa Plant

  7. Management Group Managers General Administrations Romeoville (Sharp) Customer Service dept. Part & Accessory dept. Warehouse & Shipping dept. ISO / QA dept. Sony Playstation dept. Sharp dept. Canon camera dept. Canon Copier / Calculator dept. Canon Kit dept. Omron dept. All, Bigston Elk Grove Bigston Information Technologies Inc. Bigston de Mexico 5 4 6 76 23 10 6 4 50 7 28 10 12 7 248 6 180 Employee Counts……………

  8. Last 10 Years of Thank You … Mitsubishi Motorola Emerson Oki Casio Highland Sears Toshiba Jacobs Sharp JVC Omron Minolta Harmon-Kardon Circuit City Canon Sony Hitachi Best Buy Panasonic and many more …

  9. 10-Year Consolidation of Customer Share by sales

  10. Sales Trend for 10 years ………………….

  11. Quality Policy ……………. • We will provide our customers the highest quality service of electronics products at competitive cost. • Objectives • Provide total customer satisfaction • Meet or exceed customer requirement • Continue to improve the service process • Strive for defect free products

  12. We have Quality Certificate

  13. Internal Audit Training

  14. Camera Training

  15. Electrical Adjustment

  16. Camera Refurbishing

  17. Refurbishing Operating Floor

  18. Inspection Line

  19. Warehouse layout

  20. Year 2001 Product Shipments …. Over 1.2 million units processed in 2001. 97.8% quality assurance pass ratio.

  21. Year 2001 Product shipments ….

  22. Bigston Facilities in U.S.A.

  23. 1440 Chase Avenue 24 20 Panels Part room Product room Customer receivingShipping 20 Chase Facility R/S 48 Tech Room 1440 Chase Avenue 33 Lunch Room Direct Receiving Layout Office area Bigston Information Tecnologies Inc. Shipping Canon Docks CS Counter

  24. Customer ServiceCanon Digital Camera Nation wide

  25. Customer Service StaffAdministration Group

  26. H.Q. 本社 Building

  27. Products Flow Refurbishing Process

  28. Refurbishing Layout 1590Touhy Avenue

  29. Bigston Information TechnologiesInc. Bigston Information Technologies is a subsidiary of Bigston Corporation, providing software products for the manufacturing and servicing industries. These systems are designed to provide support for lean manufacturing and kaizen programs. The company has three products: The Bigston Production System tracks production on a real time basis using web technologies. The Bigston Reporting System provides real time production reporting online through a corporate intranet or through the Internet. The Bigston Document Library System provides a web based document tracking and display systems. It can integrate with the production system to provide working instructions or procedures online at production work centers. These systems can be integrated with wireless networks as well various display devices such as LED signs and visual light displays.

  30. Thank You For your Visiting…………..

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