Appreciative Advising & Technology: Innovative Ways To Enhance Outreach & Communication

1. Appreciative Advising & Technology: Innovative Ways To Enhance Outreach & Communication Jennifer L. Bloom, Ed.D. Clinical Professor, U. of SC bloomjl@mailbox.sc.edu 217-766-4212 (cell) Rob Freidhoff Director of Advising, University of Michigan College of Engineering freidhro@umich.edu

2. What technology do you most hope to start using in the near future? Please share your answer in the chat space!

3. O’Banion’s Advising Definition O’Banion, T. (1994). An academic advising model. NACADA Journal, 14(2), 10–16. (Original work published 1972)

4. Definition “Appreciative Advising is the intentional collaborative practice of asking positive, open-ended questions that help students optimize their educational experiences and achieve their dreams, goals, and potentials.” • Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

6. Partial List of Institutions with Appreciative Advisers • Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

7. The Six Phases of Appreciative Advising • Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

8. Appreciative Advising Phases • Disarm– Recognizing the importance of first impressions, create a safe, welcoming environment for students. • Discover - Utilize positive open-ended questions to draw out what they enjoy doing, their strengths, and their passions. Listen to each answer carefully before asking the next positive question. • Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

9. Appreciative Advising Phases • Dream - Help students formulate a vision of what they might become, and then assist them in developing their life and career goals. • Design – Help students devise concrete, incremental, and achievable goals. • Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

10. Appreciative Advising Phases • Deliver – The students follow through on their plans. The advisor is there for them when they stumble, believing in them every step of the way and helping them continue to update and refine their dreams as they go. • Don’t Settle – The advisor challenges the student to proactively raise the student’s internal bar of self- expectations • Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

11. Technology “It has become appallingly obvious that our technology has exceeded our humanity.” - Albert Einstein

13. Potential Advantages of Technology

14. Potential Disadvantages of Technology

15. Technology Categories

16. Examples

17. Advising Video Example http://www.youtube.com/watch?v=-HK3qjX0mfw&feature=youtu.be

18. Advantages and Disadvantages Advantages Disadvantages Need equipment/software to produce/edit videos May take longer to produce • Allows for both audio & video delivery • Can be accessed any time • Can be used multiple times

19. And Appreciative Advising • Advising Welcome Video – Disarm • Mock Advising Appointment – Disarm (especially for introverts) • FAQ Videos – Design • Inspirational Videos – Deliver/Don’t Settle

20. Examples (Social Media)

21. Advantages and Disadvantages Advantages Disadvantages Requires follow-up to engage in conversation Potentially need to monitor & moderate discussions • Collaborative • Engaging • Communication medium

22. And Appreciative Advising • Learn more about students – Discover • Deadline Notifications – Design • Educate about High Impact Practices – Deliver • Inspirational Video Postings – Deliver • Reminders on Keys to Success – Don’t Settle

23. Examples (Web Conferencing)

24. Advantages and Disadvantages Advantages Disadvantages Typically held at a specific time Presenters may be the only people visible (depending on the software) • Takes place in real time • Combo of audio, visuals, and video to deliver info • Question and Answer capabilities

25. And Appreciative Advising • Distance Advising – Disarm • Communicate with students studying abroad • Small Group Advising

26. Examples

27. Advantages and Disadvantages Advantages Disadvantages Lacks a visual component May not be effective for visual learners • Can be accessed 24/7 • Can be used multiple times • Good for auditory learners

28. And Appreciative Advising • FAQs • Success Stories

29. Examples - Screencasting

30. Advantages and Disadvantages Advantages Disadvantages Not able to interact in live time Questions may go unanswered • Great for teaching systems and process • Combines audio and visual clues • Available 24/7

31. And Appreciative Advising • Avoiding “Curse of Knowledge” – Design • Teaching student the unwritten rules of Higher Education – Design

32. Examples – Text Messaging

33. Advantages and Disadvantages Advantages Disadvantages Both parties have to be online at same time Lack of visual clues • Good for sharing quick information

34. And Appreciative Advising • Answering quick registration ?s – Deliver • Invite students to come meet in person • Provide encouragement

35. Examples – Screen Shot

36. Advantages and Disadvantages Advantages Disadvantages Lack of engagement between parties • Good way to document defined steps to produce an outcome • Available 24/7

37. And Appreciative Advising • Embed relevant pictures into your email messages – Disarm • Use of motivating images – Don’t Settle

38. Examples - Phone

39. Advantages and Disadvantages Advantages Disadvantages Both parties must be available at the same time Can’t “show” things Can’t see non-verbal body language • Personal • Two-way communication • Ability to ask questions and for clarification

40. And Appreciative Advising • Appointment Reminders – Disarm • Quick Encouragement and Re-Direction of Plan – Deliver & Don’t Settle

41. Examples

42. Advantages and Disadvantages Advantages Disadvantages Lack of tone/feeling can lead to confusion or resentment Not a good way to deliver bad news • Quick to produce and deliver • Good way to deliver info

43. And Appreciative Advising • Good way to follow up with students – Deliver

44. Examples

45. Advantages and Disadvantages Advantages Disadvantages Requires people to visit the site or subscribe to the feed • Good way to produce content and share info • Available 24/7 on web

46. And Appreciative Advising • Develop common schedules or typical questions – Design • A place to share some success stories - Deliver

47. Nancy Twiss Quote “Most of us will not find answers to the causes of cancer, or solve the problems of homelessness, or defuse international conflicts, but we feel that through our advising, we may be able to make a small but pivotal contribution to our students’ ultimate work…It seems to me that our students represent an unequivocal reply to Margaret Mead, when she famously said: http://chronicle.com/weekly/v48/i03/03a04201.htm

48. Want to learn more? http://www.appreciativeadvising.net Are You on Facebook? If so, please join the Appreciative Advising group.

49. Journal of Appreciative Education https://libjournal.uncg.edu/ojs/index.php/jae/index

50. Appreciative Book Resources