CIMS: What Is It?

2. CIMS: What Is It? Management framework designed to assist cleaning organizations develop and maintain quality, customer-focused organizations Based on universally accepted management principles that are hallmarks of successful cleaning organizations Assists organizations to more effectively allocate resources

3. How does CIMS certification benefit customers? Identifies the CIMS certified contractor as a credible, quality, and customer-focused organization Distinguishes the CIMS certified contractor from companies who are “all talk” by offering third-party validation that they actually do what they say they are going to do. Helps the CIMS certified contractordeliver a consistently high level of service Offers assurance that the CIMS certified contractor has management systems and processes are in compliance with the industry’s leading standard and best-practices

4. How does CIMS certification benefit customers? Enables the CIMS certified contractor to reduce costs and pass along savings to customers Ensures the CIMS certified contractor has a sustainable business model to provide long-term service to our customers Provides the CIMS certified contractor with flexibility needed to meet customer demands in a changing economy

5. How does a CIMS-GB certification benefit customers? Identifies the application of environmentally preferable cleaning practices in addition to the management best-practices outlined in the five core sections of CIMS Enables the contractor to help customers achieve points under the U.S. Green Building Council’s LEED for Existing Buildings: Operations & Maintenance (LEED-EBOM) Green Building Rating System

6. CIMS Assessment Areas • Quality System • Site specific scope of work or performance outcome describing cleaning service requirements. • Service Quality Measurement • Inspections • Customer Evaluations, and more • Service Delivery • Staffing Plan • Bidding/Costing Process • Emergency Response • Invoicing/Charge-Back Procedures, and more • Human Resources • Hiring Practices • Management Training • Timekeeping/Payroll • Security, and more

7. CIMS Assessment Areas • Health, Safety and Environmental Stewardship • Regulatory Compliance • Organization Policy/Environmental Management System • Workplace Safety and Health Program • Ability to meet Customer Environmental and Safety Requirements, and more • Management Commitment • Mission, Vision and Values • Responsibility and Authority • Communication Plan • Risk Management, and more • Green Building Procedures • Green/High Performance Cleaning Program • Purchase of Cleaning Products and Materials • Cleaning Equipment • Solid Waste Management (Recycling)

8. * CIMS-GB Case Studies * Recently, a number of organizations participated in the Cleaning Industry Management Standard Certification Case Study Program.  Each organization went through the official certification process, underwent a comprehensive assessment and achieved certification to CIMS. Their experiences going through the process and the CIMS certification has had a powerful and positive effect on been their company and their clients. The CIMS- GB certification helps standardize cleaning procedures and operations.

9. Janitorial Services Decision Matrix Tool

10. Janitorial Decision Matrix Sample

11. Contractor’s Evaluation Chart

12. CSG-Meeting the demands for Green Buildings! The sustainability movement is no longer a trend, and green initiatives are now a permanent fixture. The need for environmentally sound business decisions extends into the management of all facilities, as evidenced by a wave of products designed to meet environmental goals. When making purchasing decisions to address cleaning, suppliers and buyers alike you should consider if the contractor is CIMS-GB Certified. If you would like an in-person overview of CIMS and the Janitorial Services Evaluation Matrix, please contact us today @ (800) 732-7236 Ext. 152.