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10 “Game Changers”

Government Fleet Expo. 10 “Game Changers” . In 12 Months. Three Words:. Postprandial Periphrastic Peripatetic Stay til the end to learn what they mean. Talking Points. 10 Actual Programs All are Proven in an actual Government Fleet Some require $$ Some Cost Nothing

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10 “Game Changers”

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  1. Government Fleet Expo 10 “Game Changers” In 12 Months

  2. Three Words: • Postprandial • Periphrastic • Peripatetic • Stay til the end to learn what they mean

  3. Talking Points • 10 Actual Programs • All are Proven in an actual Government Fleet • Some require $$ • Some Cost Nothing • All are Proven in an actual Government Fleet

  4. “Game Changer” #1 Modify Driver Behavior

  5. Why Me? • Who Better than the Fleet Manager? • Subject Matter Expert • You Don’t have a “Dog in the Fight” • Impartiality Breeds Cooperation • Drivers are Less Intimidated • MODIFY? MODIFY WHAT??

  6. Driver Behavior Modification Elements: • Limit Vehicle Max Speed • Heighten Vehicle Idle Awareness

  7. Driver Behavior Modification Elements: • Implement Eco – Driver Training Program – Benefits: • 35% Vehicle Efficiency • $4.00/Gallon • Accident Prevention • Significant Cost Savings

  8. “Game Changer” #2 Implement GPS/Telematics

  9. Potential? • GPS may be the largest Industry Game Changer of them all. • Enhances Accountability/Productivity/Efficiency • Remote Management Tool – Another “..Club in your Bag..” • Manage by Exception • Technology Advancing Exponentially • Risk Management Advantages

  10. GPS Benefits • Monitor/Control Idle Time • Monitor/Enforce Vehicle Speed • Odd Hours Vehicle Usage • Vehicle/Operator Productivity • Vehicle Malfunction Notification • Seat Belt Usage • Hard Braking (Eco Driving) • Jack Rabbit Starts (Eco Driving) • PM Scheduling • Odometer Accuracy

  11. More GPS ideas, non-vehicle: • Using A Garmin/Tom Tom or similar: • GPS Locate Critical Sites • Bulk Fuel Sites • Stand-by Generators • Auxiliary Fuel Sites (e.g. Fire/EMS)

  12. “Game Changer” #3 Market Compare PM Costs

  13. PM = Core Service? • Is PM a Core Service Y/N? • Would you Agree PM is the most important service • Jiffy Lube vs Your PM’s – Differences?? • Everyone’s a Fleet Manager • Customers don’t understand PM • Education Opportunity for Customers

  14. If Preventive Maintenance is your most Basic Service… Can the marketplace complete for Fleet’s basic service… Or If Fleet cannot compete in their most basic service area, perhaps they’re not as effective as they should be…

  15. Market Comparison – PM’s: • Select Vehicles • Deliver to Vendors (OEM’s are best) • Present your Process • PM Checklists • Ancillary Items (wheelchair lift) • Vendor must perform Your PM • Compare Cost Differences • Compare Quality Differences

  16. Results? – 12/2010 • Commercial outlets? $925.75 higher over 4 PM’s • One vendor failed to follow instructions and performed an LOF for $46.00. • Same vendor recommended replacement of the drum brakes (F-150 has no drum brakes?!?) • Transit bus wheelchair inspection wasn’t performed – an FDOT requirement • Parts used commercially were 28.8% higher in cost • Filters routinely serviced by Fleet were left untouched by commercial outlets

  17. “Game Changer” #4 ID/Act on Underutilized Vehicles

  18. Underutilized Vehicle Program • Establish Utilization Criteria: • Miles/Year • Gallons Used • Vary by Equipment (On Hwy / Off Hwy) • Track Vehicle Utilization History – Make it easy on yourself • ID Candidates • Notify the Using Entity of Candidate Selection • Allow Time for Justification • Committee Justification Review (e.g. Purchasing, Budget, Fleet) • Appeal Process • Reassignment/Disposal Process in Place

  19. “Game Changer” #5 On-Line Technician Training - CDX

  20. Technician Training On-Line • Controlled Environment • Set Curricula • ASE Based • You Decide Importance • Inexpensive • Monitor Progress/Performance • Benchmarks • High Quality Training Materials • Diagrams • Videos • Modulular • Self Paced

  21. Example • Purchased User Licenses for each Tech plus Mgmt. • Techs Took Final Exams • Benchmark Established for Each Tech/ASE • Selected A – 6 (Electrical) • Next: A – 8 (Engine Performance) • Entire Staff is now taking same Module • Shared Experience • Moving through the Modules Individually • Deadline • Retake the Final Exam

  22. Benefits? • Lowers Training Costs • Improved Retention • Results are Measureable • Self Paced • Collective Experience • Objective – Improve ASE Scores • Broad Scope of Training Area • Shared Success

  23. “Game Changer” #6 CESmall Quantity Generator Haz Mat

  24. How? • Small Quantity Generator Status • 220 – 2200 lbs. Monthly • CE SQG – < 220 lbs./Month • Launder Shop Rags • Buy Brake Clean in Bulk • Dispense in Hand Charged Aerosol Cans • Product is Env. Friendly (no toluene or chlorine) • Aerosol Cans puntured/disposed • Used Oil/Filters are recycled • Used Batteries are recycled

  25. “Game Changer” #7 Service In-Sourcing

  26. Examples: • Sell Fuel to Outside Clients • In-Source Repair Services • Municipalities • State Agencies • Federal Agencies • Colleges/Universities • Lease Vehicles • Establish a Rental Motor Pool • Light Vehicles • Heavy Equipment

  27. Benefits? • Offset Overhead Costs • Supplemental Staff • Taxpayer Benefits • Equipment Variety • Broadens Repair Scope • Privatization Threat Reduced • Shared Success • Partnership Benefits

  28. “Game Changer” #8 Sell Surplus Items on Craigs List

  29. Why?? • Excellent Way to Cull Surplus Parts • More Lucrative than Salvage Bids • Quick Cash Turnaround

  30. How? • Check/Modify the Rules • Open an Account • Provide Copious Descriptions • Present the Items Cleanly and Accurately • Have a Ready System for Cash Payments • Several $ Thousand $ is out there.

  31. “Game Changer” #9 Incentive Based Performance Intiatives

  32. Incentives for What?? • Technician Certification • Body Shop Services • Vendor Performance (Parts, Service, Tires, Towing) • “If you can measure it, you can incent it”

  33. Incentivize What? • Technician ASE Certification • Body Shop Performance: • Estimate Responsiveness • Time to Repair • Contract incl Incentives & Penalties • Parts Vendor: • Delivery • Right Part/First Time • Contract incl Incentives & Penalties • Towing: • Responsiveness • Use of Alarm Clock • Rotation Integrity

  34. “Game Changer” #10 Prepare a Technician Recruiting DVD

  35. How? • In House Communications Department? • Or • Film it In - House • Or • iPhone or other Video Equipment • Use your own Technicians • Make it short, 10 – 12 Minutes • Focus on the Benefits • Film at your Location

  36. Benefits: • Best your Competition • Candidates will • “see” their workplace • “see & hear” from their peers • Draw conclusions naturally • Presume you’re “tech savvy” • Families can see the potential employer too • Will give you a “leg up” on the competition

  37. Three Words: • Postprandial – After a Meal • Periphrastic - Talking in Circles • Peripatetic - Walking in Circles

  38. Used in a Sentence: “When I'm conducting a presentation I strive to avoid periphrastic activity and if the venue is small I can sometimes find myself striding peripatetically and I always urge the host not to schedule my session postprandially help assure the audience stays awake.”

  39. Remember our Troops protecting our right to be here 2nd Brigade Combat Team 101st Airborne Division (Air Assault)

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