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Key Findings from the 2008/9 Place Survey

Key Findings from the 2008/9 Place Survey. Purpose of the Place Survey. Captures local people’s views, experiences and perceptions about the local area and public services Tracks people’s changing perceptions over time Measures 18 of the citizen perspective national indicators

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Key Findings from the 2008/9 Place Survey

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  1. Key Findings from the 2008/9 Place Survey

  2. Purpose of the Place Survey • Captures local people’s views, experiences and perceptions about the local area and public services • Tracks people’s changing perceptions over time • Measures 18 of the citizen perspective national indicators • Improve outcomes for local people

  3. Place Survey - methodology • Postal survey of 4019 randomly selected addresses from Post Office small users address file (PAF) • Questionnaires mailed out October to December 2008 • Data weighted by AC for sex, age and ethnicity to known profile of the city and adjusted for household size • Results are based on 1520 completed questionnaires, a response rate of 38%

  4. Local Area • Four in five (80%) satisfied with their local area as a place to live (NI 5). This is above the Tyne and Wear average (78%) and 2006/7 BVPI Survey (76%) • 12% considered local area getting better and 15% getting worse a reduction from a quarter in 2006/7 BVPI survey • 86% satisfied with their home as a place to live and 8% dissatisfied. Tyne and Wear average 87% satisfied and 7% dissatisfied • Two thirds satisfied with choice of housing in local area and 14% dissatisfied

  5. Quality of Life priorities

  6. Quality of Life • 80% were satisfied with their life as a whole nowadays and 8% were dissatisfied • 42% agreed and 16% disagreed that local public services are doing more these days to help people lead healthier lives • 72% thought their health was good/very good and 6% thought it was bad/very bad

  7. Anti-social behaviours a problem

  8. Respect and Consideration • Over a third, 36% considered there was to some extent/a great deal, a problem with people not treating one another with respect and consideration(NI 23) compared with 53% in 2006/7 • 32% agreed and 50% disagreed that in the local area parents take enough responsibility for their children. (Tyne and Wear average 27% agreed) • 75% considered they were treated with respect most/all of the time by local public services and only 5% said rarely/never

  9. Feeling safe

  10. Dealing with anti-social behaviour • 28% agree and 29% disagree that the police and other public services seek people’s views about these issues in local area (Tyne and Wear average 30%) • 30% agree and 20% disagree that the police and other public services are successfully dealing with these issues (Tyne and Wear average 31%)

  11. Community Cohesion • 73% agree local area is a place where people from different backgrounds get on well (NI 1 LAA) compared to 76% 2006/7 BVPI Survey • 49% of residents feel that they belong to their neighbourhood (NI 2) which is well below the Tyne and Wear average of 60%

  12. Information and decision making • 32% considered they can influence decision making locally (NI 4) compared to 39% 2006/7 BVPI Survey • A quarter would like to be more involved in decision making whilst 63% stated it depended on the issue • 42% felt informed about local public servicesand 58% not very well/not at all informed

  13. Views about Local Public Services

  14. Informed about local public services • 43% informed about the standard of service to expect, 57% not informed • 42% informed about performance, 58% not informed • 37% informed about how to complain, 63% not informed • 20% informed about what to do in the event of a large scale emergency, 65% not informed

  15. Local Public Services - satisfaction

  16. Newcastle compared with Tyne and Wear • Newcastle performing well compared to Tyne and Wear overall. Above average on 10 of the 18 national indicators and highest on six indicators • Newcastle above the Tyne and Wear average in relation to able to influence decisions locally, the proportion who volunteer satisfaction with local area and overall health and well being • Newcastle is below average in relation to people feeling they belong to neighbourhood and support for elderly people

  17. Key messages (1) • Improved perceptions about crime and anti-social behaviour but level of crime remains most important in making somewhere a good place to live, followed by keeping the streets clean • Activities for teenagers considered most in need of improving closely followed by road and pavement maintenance and traffic congestion

  18. Key messages (2) • Rating of the local area is positive and improving • Public services viewed fairly positive in comparison to elsewhere However…… • Feeling informed, influencing decisions, seeking out views and acting on concerns, clearly scope for improvement • Need to keep an eye on drunk and rowdy behaviour being a problem where limited change evident compared to 2006/7 but drop in other anti-social behaviours considered a problem

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