Topic Areas

1. Developing Orientation Programs using Technology-Assisted Approaches Goals Approaches Objectives Objectives Topic Areas Metrics Significant Successes Significant Challenges

2. Catholic Relief Services – 7 Decades; 7 Themes Goal Agency-wide orientation to high-level topics of agency history, culture and values Objectives • Streamlined, effective, consistent, universal orientation • Reduce the amount of time it takes for employees to reach full effectiveness; • Improve ability of employees to represent the agency Objectives Topic Areas History Where We Work Overseas Programming Catholic Identity US Programming Donors and Resources Strategy 8 Module CBT Knowledge Management – Intranet HR Community Story-telling E-nagging Linked to the LMS (pending) Knowledge Matters Approaches

3. Catholic Relief Services – 7 Decades; 7 Themes Significant Successes • CRS now has an agency-wide orientation • Good quality, engaging, interactive • Lots of useful information on a number of topics Significant Challenges • Metrics • Bandwidth • Adoption • Aligning HQ system to remote systems Metrics Under Development

4. IPAS – • the mission, vision, history, and approach of Ipas’ work. • general information (size and structure of the organization in terms of countries, offices, staff, general budget, impact). Goal Objectives • Identify a context or framework in which Ipas works and into which their specific position falls. • List the Ipas HR policies, procedures, and benefits available. • Find information within the organization. • Feel welcomed to the organization and identify ownership of the mission/vision. Objectives Topic Areas Area 1 Welcome, purpose, overview of history and culture Area 2 Key Resource Units (HR, IT, etc.) Information on units and their systems Area 3 Assessments • Interactive exercises to practice skills and information learned • Interactive simulations, (timesheet, etc.) • Engaging photos and graphics • Practice assessment exercises with opportunity to go back to content and try again Approaches

5. IPAS Significant Successes • Having one at all! • Being able orient new staff immediately without the need for travel to Chapel Hill and the associated delays, cost and internal logistics involved. Staff will no longer have to wait months for an official orientation. Significant Successes • Staff had no previous course design experience, so translating our ideas for our designers and vice versa has been challenging. • Translating ideas to an international audience and trimming enormous amounts of information down to essentials taking into consideration the technology or lack of technology employed in the field offices. • Tackling Techno-phobia. Changing Ipas culture to embrace available technology and incorporate the course to enhance formal orientations • We found that much of the content was supposed to be handled by supervisors, but we didn’t have a lot of the information centralized, so needed to create it. Significant Challenges Metrics • Final course assessment. HR and LMS managers will monitor employee participation and results and share with supervisors • We may also assess cost savings, learner and supervisor satisfaction

6. Navigating CARE; Orientation 0nboarding – from the time CARE makes contact with a new staff member through their first year performance appraisal. Goal Objectives • Offer a more streamlined, consistent onboarding experience • Offer easy access to a wide range of helpful information about CARE, along with useful tips from their colleagues • To clearly outline the roles and responsibilities of new employees – as well as the roles of their managers and HR staff – during their critical first year with CARE Objectives Topic Areas • Through Navigating CARE, employees can discover at their own pace, About CARE (who we are, what we do, and about our past), • CARE International, CARE USA, • Human Resource Essentials, • About Atlanta Headquarters, and • answers to some FAQs. A combination of an online resource (Navigating CARE) that is available to new employees as soon as they receive the offer and a face to face session that occurs once per quarter and follow up from management and HR during the first year of new employees Approaches

7. Navigating CARE; Orientation Significant Successes Navigating CARE is the first time that critical information for new employees has been located in one spot and that we are more clearly defining the role of the manager, HR and the new employee Significant Successes • Making the whole cycle possible – sometimes management doesn’t fulfill their role • Getting people to attend the face to face orientation (this mainly is about managers thinking that the program is valuable and allowing employees the time) Significant Challenges Metrics • What metrics did you introduce to measure your accomplishments in achieving your objectives? • Attrition – turn over • Exit Interviews • Follow up – Performance Management

8. Our Heifer World *discontinued Focus on high level agency-wide, culture, values and approach Goal Objectives Objectives Topic Areas • Our Heart (vision, mission and values) • Our History • Our Approach • Our Work • Our Partners. • CD-ROM distribution • Some Quizzes • Monolithic • Some audio and video • 6-8 hours • external vendor Approaches

9. Our Heifer World *discontinued Significant Successes Good Content and good quality. Significant Successes • Short shelf life • Inability to modify • Does not fit into a culture of ineraction • Length of content Significant Challenges Metrics Not being tracked.