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Briefing for County Veterans Service Officers

Briefing for County Veterans Service Officers. Indianapolis VA Regional Office – June 7, 2017. The Secretary’s 5 Priorities. Indianapolis VA Regional Office. Greater Choice for Veterans Redesign the 40/30 Rule Build a High Performing Integrated Network of Care

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Briefing for County Veterans Service Officers

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  1. Briefing for County Veterans Service Officers Indianapolis VA Regional Office – June 7, 2017

  2. The Secretary’s 5 Priorities Indianapolis VA Regional Office • Greater Choice for Veterans • Redesign the 40/30 Rule • Build a High Performing Integrated Network of Care • Empower Veterans through transparency of information • Modernize our System • Infrastructure Improvements and Streamlining • EMR Interoperability and IT Modernization • Focus Resources More Efficiently • Strengthening of Foundational Services in VA • VA/DOD/Community Coordination • Deliver on Accountability and Effective Management Practices • Improve Timeliness of Services • Access to Care and Wait Times • Decisions on Appeals • Performance on Disability Claims • Suicide Prevention • Getting to Zero “ To care for him who shall have borne the battle and for his widow, and his orphan.”

  3. VBA Priorities 2017 Indianapolis VA Regional Office DIGITIZATION and AUTOMATION • Veterans Benefits Management System (VBMS) • National Work Queue • Centralized Intake of Claims Material • Auto-Establishment of Claims • Paper Extraction & Digitization of Inactive Claim Files • Decision Ready Claims EFFICIENCY and SERVICE • Update Performance Standards • Expand Access to VA Systems • Modernize the Appeals Process • Continue to improve customer service at National Call Centers • Improve Dependency Claims Processing • Update the VA Schedule for Rating Disabilities (VASRD) STRATEGIC PARTNERSHIPS • Warrior Training Advancement Course (WARTAC)

  4. Decision Ready Claims Indianapolis VA Regional Office

  5. Modernizing the Appeals Process Indianapolis VA Regional Office Issue: • The current appeal process, which is set in law, is broken and providing Veterans a frustrating experience  • The process takes too long, too complex and contains multiple redundant steps, delaying final resolution for Veterans • Jurisdiction is split between the Board of Veterans’ Appeals (Board) and VA’s three administrations • In FY2016, Veterans waited on average 3 years for resolution of their appeal; and for those that reached the Board for a decision, Veterans waited 6 years on average • The number of Veterans awaiting a resolution of their appeal is projected to increase by 44% between 2016 and 2026, from 464K to nearly 667K Appeals Modernization Efforts: • VA has taken steps to modernize the process and improve efficiencies • VBA has streamlined resources, with the establishment of the Appeals Management Office in 2017 to facilitate consistent benefit delivery and higher customer satisfaction • The Board adopted a Centralized Mail System in 2016 and is working to replace its outdated legacy appeals processing system • Despite internal appeals modernization efforts, under current law with no significant change in resources, the pending appeals inventory will continue to increase far beyond VA’s processing capacity

  6. The Proposed New Appeals Process Indianapolis VA Regional Office

  7. Improving Dependency Claims Processing Indianapolis VA Regional Office

  8. Vocational Rehabilitation & Employment Indianapolis VA Regional Office 10 locations throughout Indiana Chapter 31 Veterans – 1,947 FY17 to date - 246 Positive Outcomes - 198 Job Ready Declarations

  9. Fiduciary Indianapolis VA Regional Office • The VA Secretary has a statutory responsibility to provide fiduciary/oversight for Veterans and Beneficiaries medically incompetent to handle financial affairs. • Indianapolis is one of six Fiduciary Hubs; responsible for 14 northeastern states including Indiana. • Heightened focus on potential misuse cases. • National review to identify processing errors.

  10. How Can You Help? Indianapolis VA Regional Office Work with National Service Organization to submit claims electronically.

  11. Indiana FPOW Indianapolis VA Regional Office • 93 FPOWs in Indiana • 3 FPOW claims filed last year • FPOW Coordinators reach out to 8-10 FPOW /month • FPOW Coordinator: • Joseph O’Neal • Joseph.oneal@va.gov • 317-916-3473 • Trent Thomas • Trent.thomas@va.gov • 317-917-3814

  12. Indianapolis VA Regional Office Thank You for All That You Do! We will take questions at the end of the presentation.

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